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MaritzCX Ranked a Top Customer Experience Tech and Research Firm
MaritzCX recently earned the highest rank for a Customer Experience (CX) technology and research firm from the American Marketing Association in its annual Top 50 Research Firms Gold Report. MaritzCX was listed as number 12 of 50 firms, up two spots from its position last year. In addition to the AMA Gold Report, in the past 12 months both Forrester and Gartner included MaritzCX’s Platform in their reports. Platforms were evaluated on performance supporting customer listening, interpreting, facilitating action and monitoring. MaritzCX specializes in building and implementing comprehensive CX programs for industries spanning automotive, B2B, energy & utilities, healthcare & insurance, financial services, retail, travel & hospitality and many more. In addition to its technology platform, its research services include custom-designed surveys, traditional research studies, mystery shopping, advanced analytics, journey mapping and consulting. For more information about MaritzCX, go to MaritzCX.com.