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Knowledge - Books

Managing Diversity

This book is a more in-depth work than the guide listed above. Aimed at eliminating high turnover, it uses a similar approach to assist in recruiting, retaining, and mentoring a diverse work force.... [ read more ]

Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success

Business trainers and principals of their own consulting company, the Freibergs draw from personal interviews, surveys, and extensive research in telling the story of Southwest Airlines, which has been profitable for over 23 years at a time when the airline industry has been troubled with fare wars, layoffs, and soaring operating costs. A fairly straightforward account, and several chapters end with brief summaries.... [ read more ]

Women in the Workplace

Women in the Workplace is part of Irwin's Managing Diversity Series. It consists of a leader's guide and a participant's workbook aimed at improving cross-gender communication.... [ read more ]

The Fearless Flyer: How to Fly in Comfort and Without Trepidation

A guide to overcoming the fear of flying. If followed, their suggestions may make flying a better experience even for experienced fliers, who will profit from tips about navigating security checkpoints with computers, maintaining correct posture to prevent backaches, and avoiding jet lag. Highly readable and well organized.... [ read more ]

Major Airlines of the World (Vital Guide)

A straightforward and detailed reference work to the world's most important international and regional airlines. There are various entries covering the airline's history and operational network, and the book also includes a comprehensive fleet list and photograph of the current livery. This is an important guide for spotters and aviation enthusiasts from all over the world.... [ read more ]

Exceeding Customer Expectations

Based on the business practices and history of Enterprise Rent-a-Car, this book focuses on how the company has achieved financial results by creating happy customers, successful business partnerships, and an engaged and motivated workforce. It discusses the relationship between the company's employee satisfaction, retention, and profitability, and shows how Enterprise makes and reinforces those connections. ... [ read more ]

Gestures: The DO's and TABOOs of Body Language Around the World

Covers body language from head to toe, with helpful illustrations. This book can save travelers abroad from getting into trouble, whether they are traveling for business or pleasure. Includes updates about the 200 most popular gestures and signals, sections covering special gestures, information to guide you through gestures country by country, and amusing anecdotes and helpful hypothetical scenarios.... [ read more ]

Multicultural Manners: New Rules of Etiquette for a Changing Society

Illustrates many of the common gaffes, social miscues, and misunderstandings that can occur between people of different cultural backgrounds, and teaches how to avoid them. This advice can help businesspeople, teachers, neighbors, and anyone else who recognizes the value of knowing about and respecting others' cultures.... [ read more ]

ISES Worldwide Resource Directory

About 2,000 ISES members are listed in this directory, which is sent to 10,000 event professionals throughout the world. The 157-page directory is free to members and individuals on its mailing list.... [ read more ]

American Ways: A Guide for Foreigners in the United States

Describes the basic characteristics of American culture and the ways they differ from other cultures. Useful in intercultural training for Americans. The book is organized into 22 chapters that cover just about every aspect of American life, and is insightful, accurate and honest.... [ read more ]

The Art of Crossing Cultures

Offers a model for cultural adjustment and tips on how to master the process and develop adaptive strategies for cross-cultural business activities.... [ read more ]

Big Meetings Big Results: Strategic Event Planning for Productivity and Profit

Provides a blueprint for planning everything from a meeting for 20 managers to a gathering of 2,000 shareholders. All aspects of large meetings are covered from the initial stages of planning and setting goals, to choosing the right people, producing the agenda, scheduling, adding ‘magic’, creating feedback loops, logistics and ‘reaping the rewards’.... [ read more ]

The Incentive Travel Case Study Book

Contains 12 detailed incentive travel case studies documenting each step of the program from identification of the marketing goal and methods of qualifying winners to specifics on the trip offered and the results.... [ read more ]

Research Library Catalogue

A collection of articles and resources compiled by SITE and available for $5 each. Subjects cover everything from contracts and negotiations to international currency issues, motivation, program design, dealer incentives, and buy-in options.... [ read more ]

Complete Guide to Professional Meeting and Event Coordination

A thorough guide to the event and meeting industry, this book is written in a user-friendly style that makes it possible to extract just the information a reader requires. Filled with contract examples, checklists, and other usable data forms, this book is an essential time-saver for even the most experienced planner.... [ read more ]



EGR International Inc.

Marriott Bloomington-Normal

McBassi

Canon