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John Persico
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The New Business Values for Success in the Twenty-First Century: Improvement, Innovation, Inclusion, Incentives, Information (Haworth Marketing Resources) 1st Edition

by John Persico (Author), Patricia R Morris (Author)
See all formats and editions
Shake off the cobwebs of antiquated business values and learn how new business values have placed compassion, openness, and cooperation at the roots of quality business management. The New Business Values for Success in the Twenty-First Century will help you change the way you think about business by showing you a collection of effective ideas and methods that are sure to bring success to your organization. This handy guidebook takes you step by step through the different elements crucial to success and gives you practical tips for making them a permanent feature of your business.

To provide you with strategic tools that will maximize your organization's effectiveness, The New Business Values for Success in the Twenty-First Century builds upon helpful ideas from re-engineering, total quality management, the Learning Organization, and other change management processes. It will also help you put management fads and programs into a broader, more comprehensive perspective. As you learn to develop your own model for integrating new business values into the way you conduct business, you will gain a better understanding of:
  • why the old business values have been replaced
  • the importance of customer service in all businesses
  • the fundamentals of a high quality-training program
  • harnessing the power of teams
  • new suggestion systems
  • incentives in the workplace
  • sustainability and its role in continuous improvement
  • the relationship between crime and qualityMiddle and senior managers, administrators, and staff in human resources development, research, and marketing can use The New Business Values for Success in the Twenty-First Century to understand the positive role changing business values can play in shaping both the direction and performance of their businesses. If your company is engaged in change or global competition, you will find this one-of-a-kind book indispensable, as you seek different tactics to improve your company's performance.
Previous page
  1. ISBN-10
    0789001551
  2. ISBN-13
    978-0789001559
  3. Edition
    1st
  4. Publisher
    Routledge
  5. Publication date
    August 14, 1998
  6. Language
    English
  7. Dimensions
    6.5 x 1.25 x 9 inches
  8. Print length
    312 pages
  9. See all details
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Editorial Reviews

From Booklist

The authors look at many different ideas and strategies for success in the twenty-first century and challenge our thinking at a conceptual level, yet still provide pragmatic ideas for a busy manager. The book's aim is to help managers and organizational leaders approach the complex demands of the next century by structuring activities around five new values, which the authors call value drivers: innovation, improvement, incentives, information, and inclusion. The organization's overall success is dictated by two factors--how adequately it addresses each of the five value drivers and how adequately each of the value drivers fit into management's programs. The authors set forth a model for integrating these new business values into an organization. That model includes how to create added value for the customer, high quality training programs, and sustainable and continuous improvement. Quality in U.S. business is here to stay and the new approach is how to continuously improve what we are doing. Mary Whaley

Product details

  • Publisher ‏ : ‎ Routledge; 1st edition (August 14, 1998)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 312 pages
  • ISBN-10 ‏ : ‎ 0789001551
  • ISBN-13 ‏ : ‎ 978-0789001559
  • Item Weight ‏ : ‎ 1.6 pounds
  • Dimensions ‏ : ‎ 6.5 x 1.25 x 9 inches

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John Persico

John Persico

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