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High Performance Marketing: Bringing Method to the Madness of Marketing annotated Edition

4.4 out of 5 stars 13 ratings

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In this resource for senior executives, marketing consultant Eechambadi (Quaero Corporation) outlines a six-point framework for maximizing returns on marketing investments. His approach, called High Performance Marketing, emphasizes measurability and repeatability through well-defined, disciplined processes. Case studies illustrate the marketing successes of such influential companies as Harrah's Entertainment and Bank of America. The final chapter looks at some evolving trends that are likely to have an important impact on marketing in the future. Annotation ©2006 Book News, Inc., Portland, OR (booknews.com)
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Editorial Reviews

Review

"If marketing is something you do, then this book is something you read A genuinely refreshing brace of business thinking " -- - Paul Greenberg, Author, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century - PGreenblog, August 2005

"When so much of marketing success is based on your administrative and political skills, this book is a much-needed advisory." --
MarketingSherpa

"Whether dealing with performance measurement, capital budgeting, cost accounting, or expense budgets, this book will help you " --
- Alfred King, Writer - Strategic Finance Magazine, January 2006

" In HPM, find out how to revitalize your organization, diagnose your performance, and bridge the gap between strategy and execution " --
- Sales & Marketing Management, January 2006

" a powerful six-dimensional framework of competencies and explains how rigorous management of competencies [delivers] superior marketing performance."

- Jennifer Netarwala -- - The Smart Manager, Dec. 05 Jan. 06

Product details

  • Publisher ‏ : ‎ Kaplan Publishing
  • Publication date ‏ : ‎ November 1, 2005
  • Edition ‏ : ‎ annotated
  • Language ‏ : ‎ English
  • Print length ‏ : ‎ 288 pages
  • ISBN-10 ‏ : ‎ 1419508237
  • ISBN-13 ‏ : ‎ 978-1419508233
  • Item Weight ‏ : ‎ 1.12 pounds
  • Dimensions ‏ : ‎ 6 x 0.62 x 9 inches
  • Customer Reviews:
    4.4 out of 5 stars 13 ratings

About the author

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Naras Eechambadi
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Naras Eechambadi, an official marketing guru at CRMGuru.com, is an internationally recognized author, speaker, coach and CEO of Quaero Corp, the marketing company he founded to offer clients direction and solutions in a corporate climate that consistently demands more accountability.

With a varied background in product development, research, analytics, consulting, management and entrepreneurship, Naras prides himself on seeing the forest for the trees. His ability to marry left-side and right-side thinking in marketing departments as well as whole companies has been gleaned from street-level, middle management and top floor positions in various marketing roles, as well as rigorous, exhausting research, and experience running his own successful marketing business. Naras' honest, direct approach brings transparency to a typically opaque, guarded or hidden practice, and his in-demand speaking engagements attest to his strength as a passionate, effective communicator that offers answers to elusive marketing concerns.

He has made it his mission to help companies build consistent marketing methodology and a unified internal language in order to unite marketing and operational concerns, and bring legitimacy, esteem and accountability to marketing practices throughout the world. In helping to reconcile positions and departments that often engage in turf wars, Naras is able to build trust among finance/accounting, IT and marketing departments, while helping countless companies to gain, grow and retain customers. He is living proof that real marketing ROI reporting is not only possible, but crucial to marketing's future.

Naras has had a 360 degree view of marketing through his career. He was a Senior Vice President at First Union (now Wachovia Corp.) where he created its Knowledge Based Marketing Group, as well as a consultant and a co-founder of the CRM practice within McKinsey & Company. He also has served as Associate Director of Marketing Sciences for BBDO Worldwide, Vice President for new product development at The BASES Group (now ACNielsen BASES). He is author of 'High Performance Marketing: Bringing Method to the Madness of Marketing', a frequent contributor to several marketing publications and has taught at The University of California, Berkeley.

He holds a Ph.D. in Marketing from the University of Texas at Austin, a Masters degree in Management Science from Northwestern University, and a Bachelor's in Electrical Engineering from the Indian Institute of Technology.

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4.4 out of 5 stars
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Top reviews from the United States

  • Reviewed in the United States on October 27, 2005
    Format: Hardcover
    As businesses fail and the economy shrinks, many organizations are keeping a watchful eye on their marketing departments. Since many marketing departments are responsible for customer satisfaction, advertising, sales, and above all, results, marketers often become the victims of downsizing as a result of the company's overall performance. In Naras Eechambadi's new book "High Performance Marketing," the author gives sound advice on how marketers can perform at a higher level to achieve success.

    "High Performance Marketing" explains the reasons and methods for metrics in detail, the importance of aligning the marketing department with the company's strategic goals, the importance of aligning the marketing department with the IT department, and much more. For instance on the subject of financial metrics, the author observes:

    "Financial metrics offer a retrospective view of results; they do not indicate what actions we must take to drive results. However, these are the results most often reported to the financial marketplace and the investors who have the last word on shareholder value."

    Not only is the book filled with sound advice from a strategic level but it also gives important tactical level advice on how to perform marketing tactics better. Eechambadi, the founder and CEO of Quaero, also provides real-world case studies from well-known companies over various industries to bring the message home. All in all, "High Performance Marketing" will please many marketing professionals who are looking for new and exciting ways to be effective in sales, marketing, and customer satisfaction.
    3 people found this helpful
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  • Reviewed in the United States on January 4, 2006
    Format: Hardcover
    Marketing is in crisis, and Naras Eechambadi has revealed one of the main reasons: There's a wealth of marketing information out there, but not enough managers qualified - or willing - to use it.

    Yes, sixty years after the wide acceptance of the "marketing principle," that is, that companies succeed by selling customers what customers want, we see more unhappy consumers than ever before. Because of globalization and Enron-type scandals, finance has again risen to top priority in corporate boardrooms, at the expense of marketing. In other words, marketers can't even market marketing! And ironically, the financial bean-counters are leaving money on the table by driving customers away.

    As a business educator, I accept some blame for this. I'm glad to see Eechambadi put forth these good remedies.
    2 people found this helpful
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  • Reviewed in the United States on November 18, 2005
    Format: Hardcover
    There's no doubt that marketing is under pressure to perform better and perform with proof. Naras Eechambadi does not indulge in the standard marketer's whine about being underappreciated and underfunded. Instead, he provides a very comprehensive description of marketing's challenges along with evidence of early accomplishments in the form of case studies from Samsung, Gillette, Harrah's, Royal Bank of Canada, Starbucks, Bank of America and more.

    His commitment to marketing evolution--through assessment to strategy to discipline, all the way to greater organizational investment--is not overenthusiastic but grounded in the potential inherent in current marketing metrics. Loyalty and retention efforts need to be translated into the financial terms of reduced service cost and increased profitability, and presented with requests for marketing budgets, for example. Use High Performance Marketing as your primer to the New Marketing.
    One person found this helpful
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  • Reviewed in the United States on October 27, 2005
    Format: Hardcover
    Dr. Eechambadi, true to his form, has truly captured Marketing from the necessary angles of a) both strategic and tactical perspectives, b) people/process/technology and c) cross-functional alignment.

    The struggle between the sales and marketing organizations is something that all of us have experienced. Unfortunately, once entrenched within an organization this becomes almost taboo to address. In High Performance Marketing you'll see a candid discussion on this alignment topic, not only from a sales and marketing perspective, but from an overall organizational perspetive.

    Dr. Eechambadi gives a plethora of real-life examples ... this book is more practical than theoretical ... exactly what I needed.
  • Reviewed in the United States on February 11, 2006
    Format: Hardcover
    This book is a great resource for anyone who wonders what C-level executives REALLY think of Marketing - and more importantly what they want Marketing to deliver.

    Naras Eechambadi's prescriptions and models provide a useful roadmap for marketers at all levels seeking the route to success - and he uses case studies and examples extensively to illustrate his points.

    A very worthwhile read for anyone - at any level - struggling to express and deliver on the true value of Marketing.
    One person found this helpful
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  • Reviewed in the United States on April 11, 2008
    Format: Hardcover
    Great book that clearly explains how to define and use appropriate and impactful marketing measures. A must read for those tasked with developing marketing measurements.
    One person found this helpful
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  • Reviewed in the United States on November 3, 2005
    Format: Hardcover
    High Performance Marketing provides compelling thought leadership and offers sound tactical advice for marketers and CRM practitioners.

    Naras draws from both his professional experience and academic research which makes this book a must have for marketers and CRM practitioners.