Page 23 - ESM-18.3
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15 Minutes with ...
Joel Confno,CEO, Haydle Enterprise Q&A
The Ultimate
The Ultimate
Rewards Source
Rewards Source
-> Bulk quanttes
-> Bulk quanttes
-> Direct pricing
-> Direct pricing
ver the past year or two we’ve seen a surprising increase provide to the people using them. Are companies trying to use
in the number of diferent types of technologies and social media tools for things they really weren’t designed to do?”
Oservices toutng their ability to address various areas Knowledge management used to be about managing
of customer, employee and distributor partner engagement – documents, Confno says. “Today it’s about connectng people. The
from leadership, coaching, assessment and communicatons to way you fnd info, it’s not about fnding docs. It’s about connectng
collaboraton, innovaton, rewards & recogniton and analysis.
with the expert.” Ironically, he notes, engagement tools ofen aren’t
The Haydle Enterprise Q&A platorm is a simple, new actually engaging. “The only way to evaluate their efectveness is
approach to knowledge management designed to accelerate to measure not only usage, but botom line results.”
an organizaton’s progress by giving everyone the power to ask Confno says the Haydle technology is as much about
and answer questons. These questons can relate to anything engagement as it is about knowledge management. It contributes
about the company. If a queston has already been answered, to engagement by:
the advanced search engine is designed to fnd it. If it hasn’t, the
system is designed to route the queston to the right expert within • Giving everyone a voice – fostering involvement by
the organizaton. leveling the playing feld in terms of the ability to
partcipate.
Haydle CEO Joel Confno explains that Haydle has two
main benefts – engagement and capturing tribal knowledge. • Building trust – giving partcipants the ability to validate • Search the latest inventory of over 1 million
“Questons get asked over and over again, but informaton gets responses to create a climate of cooperaton instead of • Search the latest inventory of over 1 million
lost,” he says. “There’s a productvity and efciency issue of not competton. The Haydle platorm, he says, is designed to products and gift cards.
keeping track of people who know. Eighty percent of informaton enable people to enhance their internal reputatons. products and gift cards.
is in people’s heads.” • Promotng a gif culture, one in which people take
Confno notes that the workfow of documentng knowledge pleasure in helping and thanking one another. • Find the hottest new rewards in stock at over
is difcult and no one wants to do it. “People don’t want to spend • Creatng a positve mood by enabling people throughout • Find the hottest new rewards in stock at over
tme writng down their expertse – they’re already scheduled to the organizaton to take pleasure in contributng a 50 wholesalers, retailers, and brands.
the edge of their lives.” He talks about the wave of wikis and other soluton or to thank someone else for doing so. 50 wholesalers, retailers, and brands.
innovaton strategies that began about a decade ago that people
thought would work, but says they in fact didn’t provide enough • Fostering recogniton – allowing employees to receive • Browse Brand Stores to discover the many
benefts to engage the partcipants. “As a result, there was a drop- credit for being helpful. • Browse Brand Stores to discover the many
of in interest in these types of strategies untl recently, with the Wrapping up, Confno notes that “People engage when they participating brands and vendors.
emergence of social media. Almost every major company has an decide what they’re doing is afectng their lives in a meaningful way.” participating brands and vendors.
enterprise social network like Yammer, Connectons, Jive, whatever.
Our personal view is that these have struggled as well. They seem For more informaton on the Haydle Enterprise Q&A platorm, go to • Contact vendors directly for all purchases based
like a good idea, but then one has to ask what beneft they really htp://haydle.com ESM • Contact vendors directly for all purchases based
on their business rules.
on their business rules.
www.VirtualRewards365.com
22 engagement strategies Vol.18 Issue 3 www.VirtualRewards365.com
Joel Confno,CEO, Haydle Enterprise Q&A
The Ultimate
The Ultimate
Rewards Source
Rewards Source
-> Bulk quanttes
-> Bulk quanttes
-> Direct pricing
-> Direct pricing
ver the past year or two we’ve seen a surprising increase provide to the people using them. Are companies trying to use
in the number of diferent types of technologies and social media tools for things they really weren’t designed to do?”
Oservices toutng their ability to address various areas Knowledge management used to be about managing
of customer, employee and distributor partner engagement – documents, Confno says. “Today it’s about connectng people. The
from leadership, coaching, assessment and communicatons to way you fnd info, it’s not about fnding docs. It’s about connectng
collaboraton, innovaton, rewards & recogniton and analysis.
with the expert.” Ironically, he notes, engagement tools ofen aren’t
The Haydle Enterprise Q&A platorm is a simple, new actually engaging. “The only way to evaluate their efectveness is
approach to knowledge management designed to accelerate to measure not only usage, but botom line results.”
an organizaton’s progress by giving everyone the power to ask Confno says the Haydle technology is as much about
and answer questons. These questons can relate to anything engagement as it is about knowledge management. It contributes
about the company. If a queston has already been answered, to engagement by:
the advanced search engine is designed to fnd it. If it hasn’t, the
system is designed to route the queston to the right expert within • Giving everyone a voice – fostering involvement by
the organizaton. leveling the playing feld in terms of the ability to
partcipate.
Haydle CEO Joel Confno explains that Haydle has two
main benefts – engagement and capturing tribal knowledge. • Building trust – giving partcipants the ability to validate • Search the latest inventory of over 1 million
“Questons get asked over and over again, but informaton gets responses to create a climate of cooperaton instead of • Search the latest inventory of over 1 million
lost,” he says. “There’s a productvity and efciency issue of not competton. The Haydle platorm, he says, is designed to products and gift cards.
keeping track of people who know. Eighty percent of informaton enable people to enhance their internal reputatons. products and gift cards.
is in people’s heads.” • Promotng a gif culture, one in which people take
Confno notes that the workfow of documentng knowledge pleasure in helping and thanking one another. • Find the hottest new rewards in stock at over
is difcult and no one wants to do it. “People don’t want to spend • Creatng a positve mood by enabling people throughout • Find the hottest new rewards in stock at over
tme writng down their expertse – they’re already scheduled to the organizaton to take pleasure in contributng a 50 wholesalers, retailers, and brands.
the edge of their lives.” He talks about the wave of wikis and other soluton or to thank someone else for doing so. 50 wholesalers, retailers, and brands.
innovaton strategies that began about a decade ago that people
thought would work, but says they in fact didn’t provide enough • Fostering recogniton – allowing employees to receive • Browse Brand Stores to discover the many
benefts to engage the partcipants. “As a result, there was a drop- credit for being helpful. • Browse Brand Stores to discover the many
of in interest in these types of strategies untl recently, with the Wrapping up, Confno notes that “People engage when they participating brands and vendors.
emergence of social media. Almost every major company has an decide what they’re doing is afectng their lives in a meaningful way.” participating brands and vendors.
enterprise social network like Yammer, Connectons, Jive, whatever.
Our personal view is that these have struggled as well. They seem For more informaton on the Haydle Enterprise Q&A platorm, go to • Contact vendors directly for all purchases based
like a good idea, but then one has to ask what beneft they really htp://haydle.com ESM • Contact vendors directly for all purchases based
on their business rules.
on their business rules.
www.VirtualRewards365.com
22 engagement strategies Vol.18 Issue 3 www.VirtualRewards365.com
