Page 16 - Enterprise Engagement and ISO Standards eBook

Enterprise Engagement and ISO Standards

• Development and improvement of the capability of the organization and its people
to deliver desired results.

Actions you can take:

• Communicate the organization’s mission, vision, strategy, policies and processes
throughout the organization.

• Create and sustain shared values, fairness and ethical models for behavior at all
levels of the organization.

• Establish a culture of trust and integrity.
• Encourage an organization-wide commitment to quality.
• Ensure that leaders at all levels are positive examples to people in the organization.
• Provide people with the required resources, training and authority to act with

accountability.
• Inspire, encourage and recognize people’s contribution.

QMP 3: Engagement of People

Note that the authors say “people,” not employees. The entire enterprise should be
engaged.

Rationale: To manage an organization effectively and efficiently, it is important to involve all
people at all levels and to respect them as individuals. Recognition, empowerment and
enhancement of competence facilitate the engagement of people in achieving the
organization’s quality objectives.

Key benefits:

• Improved understanding of the organization’s quality objectives by people in the
organization and increased motivation to achieve them

• Enhanced involvement of people in improvement activities
• Enhanced personal development, initiatives and creativity
• Enhanced people satisfaction
• Enhanced trust and collaboration throughout the organization
• Increased attention to shared values and culture throughout the organization.

Actions you can take:

• Communicate with people to promote understanding of the importance of their
individual contribution.

• Promote collaboration throughout the organization.

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