Page 17 - Enterprise Engagement and ISO Standards eBook

Enterprise Engagement and ISO Standards

• Facilitate open discussion and sharing of knowledge and experience.
• Empower people to determine constraints to performance and to take initiative

without fear.
• Recognize and acknowledge people’s contribution, learning and improvement.
• Enable self-evaluation of performance against personal objectives.
• Conduct surveys to assess people’s satisfaction, communicate the results and take

appropriate actions.

QMP 7: Relationship Management

This principle aligns with the fundamental proposition of enterprise engagement: Optimal
results are achieved when everyone who touches the organization is engaged, including
distribution partners, suppliers, communities and shareholders. For sustained success, an
organization manages its relationships with interested parties, such as suppliers.

Rationale: Interested parties influence the performance of an organization. Sustained
success is more likely to be achieved when the organization manages relationships with all
its interested parties to optimize their impact on its performance. Relationship management
with its supplier and partner networks is of particular importance.

Key benefits:

• Enhanced performance of the organization and its interested parties through
responding to the opportunities and constraints related to each interested party

• Common understanding of goals and values among interested parties
• Increased capability to create value for interested parties by sharing resources and

competence and managing quality-related risks
• A well-managed supply chain that provides a stable flow of goods and services

Actions you can take:

• Determine relevant interested parties (such as suppliers, partners, customers,
investors, employees and society as a whole) and their relationship with the
organization.

• Determine and prioritize interested party relationships that need to be managed.
• Establish relationships that balance short-term gains with long-term considerations.
• Pool and share information, expertise and resources with relevant interested parties.
• Measure performance and provide performance feedback to interested parties, as

appropriate, to enhance improvement initiatives.
• Establish collaborative development and improvement activities with suppliers,

partners and other interested parties.

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