Page 3 - Enterprise Engagement and ISO Standards eBook
P. 3
Enterprise Engagement and ISO Standards
Table of Contents
Introduction: ISO Leads the Way on Engagement Standards Applicable Today .................. 3
The Investor Community Weighs In.......................................................................................4
Chapter 1: The Role of ISO Standards in Business and People Management ...................... 7
How and Why Organizations Comply with ISO Standards.....................................................8
How it Works..........................................................................................................................8
Standards Involving People....................................................................................................9
Chapter 2: ISO Engagement Standards: Why Now, Research and Potential Implications .. 11
Updated 9001 Quality Management Principles...................................................................12
QMP 1: Customer Focus.......................................................................................................12
QMP 2: Leadership ...............................................................................................................13
QMP 3: Engagement of People ............................................................................................14
QMP 7: Relationship Management......................................................................................15
Chapter 3: The Research Support for Engagement Standards .......................................... 17
Applications for Other ISO Standards ..................................................................................18
Chapter 4: ISO Standard 10018 on People Management ................................................. 21
ISO 10018: Standard Guidelines That Embrace Engagement..............................................22
Similarities and Differences..................................................................................................24
Summary ..............................................................................................................................25
Chapter 5: Excerpts from ISO Standards 10018................................................................ 27
Analysis of people involvement and competence acquisition ............................................27
Measurement Examples.......................................................................................................29
Chapter 6: ISO Engagement Standards: Implications for the Marketplace........................ 31
The Role of Consultants .......................................................................................................31
The Audit Process.................................................................................................................31
Chapter 7: The Roadmap to Success through Enterprise Engagement.............................. 33
It Starts At the Top ...............................................................................................................36
Key Points.............................................................................................................................37
Where to Go for More Information .....................................................................................37
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