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Rewards & Recognition (July 2013)

News Briefs

Report: 11 Ways to Increase Employee Loyalty

Allegiance recently published a report entitled, The Top 11 Ways to Increase Employee Loyalty. It talks about how each year the average company loses 20%-50% of its employee base, and replacing each lost employee costs roughly 150% of that person's annual salary. Because replacement costs are so high, businesses that effectively manage the employee engagement process can turn these facts around, realizing increased productivity, happier employees who willingly promote the business and greater profits and other positive outcomes. Bottom line: Engaged employees bring a competitive advantage to business. [Read the full report]

Canon

Rewards Help Cement Engagement

The July edition of Hay Group Impact contains a brief synopsis of a recent report, How to Stop Your Talent Taking Flight, that explains how economic recovery brings its own challenges – the healthier the jobs market, the more people choose to leave, which exacerbates the existing global talent shortage. With the prevalence of social media sites like LinkedIn and Glassdoor, it's never been easier for recruiters to seek out the best talent – and for the talent to work out the kind of deal they can ask for. The result? According recent global research, the number of workers preparing to leave their jobs is expected to reach over 160 million in 2014 – an increase of nearly 13% over 2012. This report outlines the problem and offers a number of suggestions. For example:  

[Download the guide now]

Mark Your Calendar! Enterprise Engagement Curriculum Webinars

Every Enterprise Engagement webinar includes practical, research-based reference and how-to information on various areas of Engagement, as well as preparation for at least one aspect of the Enterprise Engagement Certification program. The sessions include spot polls that help you anonymously benchmark yourself or your organization against other participants. You can participate in the live webinars and/or later access the recorded versions and corresponding textbook chapters at any time. All webinars start at 2pm Eastern. Upcoming dates and topics:

[More Info and Registration]

Rymax

Rymax Announces Top Electronics Redemptions

Tablets, Smart TVs, headphones, digital cameras, and home audio equipment are the top electronic merchandise choices for all reward and incentive programs, according to a semi-yearly analysis of the redemption activity from Rymax Marketing Services. A breakdown of electronic category rewards by popularity reveals that:

[View Rymax's Electronic Redemption Trends infographic]

People on the Move

Avatar Solutions recently announced the appointment of Norma Morrison as Vice President of Product Management. Morrison brings 25 years of experience in operations management, project management and product management with a strong record of successfully launching product lines. In her new role, she will assess and manage the strategy for all Avatar Solutions products and work closely with clients and internal staff to meet the customer where they are in terms of tactical goals. More info on Avatar at www.avatarsolutions.com/. Allegiance has appointed Mike Bready as VP of Customer Success. In this new position, Bready will be responsible for working with Allegiance clients in account management, project management, implementation, technical support, and training to ensure they achieve their customer and employee retention goals and maximize the benefits of Allegiance software.Prior to joining Allegiance, Bready was VP inside sales for The Attachmate Group, responsible for renewal revenue and generating new pipeline for the business units Novell, Suse, and NetIQ. For more information about Allegiance, visit www.allegiance.com. National Gift Card Corp. has named Eric Thiegs Senior Vice President – Business Development. Thiegs, a 15-year veteran of the partnership marketing, member benefits, loyalty and rewards arenas, was most recently Managing Director of Stage of Life, LLC, a loyalty and rewards consultancy. In addition, he served as Director of Partnership Marketing and National Sales Director at Access Development in Salt Lake City and was Senior Account Executive at Aimia, (formerly Carlson Marketing Group). More at www.ngc-group.com/press-releases

Hyatt

Rewards & Recognition Expo Set for April 2014 in Nashville

On the heels of its highly successful 2013 event in New Orleans, the Enterprise Engagement Alliance has announced the launch of the Engagement University, the first formal curriculum and certification program on Engagement throughout the organization. It will be held in conjunction with the 2014 Rewards & Recognition Expo and Engagement Pavilion, featuring leading exhibitors of reward, recognition and engagement products and services. Engagement University is designed to provide corporate practitioners and solution providers with formal education on the economics, definitions, framework and best implementation practices related to:

Led by a faculty of corporate practitioners, solution providers, research experts and professors in business and organizational/consumer psychology, the program brings to life a formal Enterprise Engagement curriculum and certification program with sessions on Engagement program design and implementation; Enterprise Branding; Communications; Learning and Gamification; Rewards & Recognition; Measurement; and more. Registration will open soon.

[More info]

In the Current Issue of Engagement Strategies Magazine

The latest issue of ESM is out! Here's a look at what you'll find inside:

Kimberly-Clark's 'Culture Jam' Initiative Accelerates Change, Improves Communication

Tina Busch, Global Learning and Development Director and Chief Learning Officer at Kimberly-Clark, shares strategies from the company's unique communications program that's designed to accelerate culture change and improve business results.

3Rivers Credit Union Expands 'Wallet Share' by Improving the Customer Experience

Since implementing the Allegiance VOC platform, 3Rivers has increased the number of customer referrals by eight times, on average, from 25 to more than 200 per month. The credit union's overall Net Promoter Score also increased from 56% to 66%.

The Next Generation of Rewards and Recognition

Social recognition isn't a fad or trend relative to programs, tools and platforms. It's a new collective way of working, talking and learning – a cultural transformation grounded in social learning

Make sure you get your copy of ESM: update your subscription today!

Insights from ESM Rewards & Recognition e-News

Is 'Social Recognition' the Next Killer App?

In the world of talent management, social networks have been used successfully in knowledge sharing, the identification of skills and construction of teams, in recruiting, onboarding and certainly learning. "Social Recognition," which uses software to enable people to recognize one another, is a relatively new entrant in the pantheon of talent management technology. Yet it draws on practices from some of the world's most popular internet applications. In connecting peers to peers, and in this case, employees to employees and employees to customers, partners, suppliers and others (the extended enterprise) it opens another dimension in recognition that has the potential to generate powerful cultural evolution within remarkably short timeframes. In others words, social recognition software can be transformative. It can fill a recognition gap quickly and it can extend recognition beyond the organization to help engage customers and other constituents. [Read the White Paper].

News From Enterprise Engagement Alliance

Strategic Implementation of Enterprise Engagement

In this paper, one in a series for our Enterprise Engagement curriculum, we examine a critically important element of enterprise engagement – moving from strategy to execution. This paper is targeted at organizations that wish to move from talking about and planning enterprise engagement to implementing the initiatives at a tactical and measurable level – throughout the enterprise and for all key constituents. The main objective of this paper is to assist the reader through practical, clear and readily available techniques, practices and tools to implement enterprise engagement across the organization. [Read the full report]

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