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Opinion: CX Field Masks Failure of Many CEOs to Focus on Stakeholders

Published: Jan 13, 2020

The failure of CEOs to lead a strategic and systematic approach to addressing the needs of all stakeholders is the single source of inefficiency and poor outcomes not only in employee but customer experience. Many of the books and theories about customer engagement and experience focus on the tactics when in fact the best results come when the CEO leads a strategic and systematic approach to making and keeping promises to all stakeholders.... [ read more ]

News Analysis: The Action Plan for Stakeholder Capitalism

Published: Jan 6, 2020

Now that the concept of Stakeholder Capitalism is beginning to capture the popular imagination, what can business leaders do about it? Fortunately, the International Organization for Standardization has issued a roadmap for implementation in the form of ISO standards 30414 Human Capital Internal and External Reporting and ISO 10018 Guidelines on People Involvement and Competence. ... [ read more ]

News Analysis - Stakeholder Capitalism: It’s Time for Action

Published: Dec 10, 2019

When the Enterprise Engagement Alliance formally introduced the field of Enterprise Engagement in 2008, the goal was to provide organizations with a new path to sustainable success based on engaging all interested parties in the purpose of the enterprise... [ read more ]

Zahid Mubarik Receives 2nd ISO 30414 Human Capital Certification

Published: Dec 9, 2019

Zahid Mubarik, Executive Director of the Middle East, Central Asia, and Eastern European region of International Center for Enterprise Engagement and CEO of HR Metrics, is the second individual to receive a professional certification for ISO 30414 Human Capital Internal and External Reporting.... [ read more ]

Survey: Americans Agree on Something--Capitalism Should Address All Stakeholders

Published: Nov 20, 2019

A survey of over 96,000 Americans conducted since 2015 finds that Americans of all political stripes and demographics agree that they "want to see companies support all their stakeholders, including their workers, customers, communities, the environment and finally their stakeholders." Along with announcing the latest results of its survey of what Americans want from corporate America, JUST Capital announced its annual rankings of America’s best and worst companies.... [ read more ]

Six Countries Represented in First ICEE International ISO 30414 Prep Course

Published: Nov 18, 2019

Worldwide interest in the new ISO 30414 human capital guidelines is demonstrated by the attendance of leading human resources and analytics executives from six countries in the first ICEE (International Center for Enterprise Engagement) webinar on the new standard. Several have already begun their ISO 30414 professional certification. ... [ read more ]

Anne-Sophie Pruvost Named ICEE Global Engagement Director

Published: Nov 12, 2019

A 16-year veteran of Engagement Enterprises assumes Global Engagement Director role for the International Center for Enterprise Engagement at TheICEE.org to establish ICEE's European headquarters in Lille, France, and to support global operations, content marketing and social media. ... [ read more ]

IRF Study: Heady Days for Rewards, Recognition, and Gifting

Published: Nov 11, 2019

A survey of 377 incentive industry professionals comprised of 45% corporate buyers, 33% incentive provider, and 21% suppliers, conducted between July and August 2019 by the Incentive Research Foundation, finds net optimism for the economy at 41%, nearly double the response in 2017: 85% of respondents forecast that their companies will have strong economic performance in 2020. ... [ read more ]

ICEE Taps Zahid Mubarik to Lead Middle East, Central Asia, and Europe

Published: Nov 4, 2019

The International Center for Enterprise Engagement at TheICEE.org has named Zahid Mubarik Executive Director for the Middle East, Central Asia and European regions. He launches his new role with a series of webinars on ISO human capital standards, particularly people analytics standard ISO 30414 internal and external reporting guidelines.... [ read more ]

SEC Human Capital Proposal Draws Nearly 80 Comments, No Media Attention

Published: Oct 25, 2019

Comments were overwhelmingly in favor of even more specific disclosures of human capital investments than proposed in new Securities & Exchange Commission 10-K disclosure requirements, with investors and individual commenters in favor of more specifics and business interests generally opposed to any additional disclosure requirements. ... [ read more ]

News Analysis: More CEOs Calls for an Enterprise Approach to Engagement: Now What?

Published: Oct 16, 2019

Over the last three months, the prestigious Business Roundtable and trend-setting CEOs such as Marc Benioff of Salesforce and Henry Blodget of BusinessInsider.com have advocated for a new approach to capitalism that all have one principle in common: the need to strategically and systematically address the needs of all stakeholders-customers, employees, business partners, communities, anyone who touches the organization directly or indirectly. The question is no longer if CEOs are going to get it, but rather what they are going to do. ... [ read more ]

Human Capital Gains Traction in the Accounting Field

Published: Oct 7, 2019

The recent feature articles, "Human Capital's Big Reveal" in CFO magazine and on "Factoring Workforce Engagement Into a Business Evaluation" in Business Valuation Resources demonstrate the growing importance of human capital and engagement in financial management.... [ read more ]



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