Chicago-based investment firm Aktion Partners recently led a round of funding in customer engagement commerce platform provider CloudCraze. With the additional capital, CloudCraze’s native Salesforce application is better positioned to become a leading omni-channel... [ read more ]
Gamification form Badgeville has released the results of an independent survey of over 500 business workers, ranging from entry-level employees to C-level executives, looking at the success of gamification across U.S. organizations. The results: 78% of workers are utilizing games-based motivation at work and nearly all (91%) say these systems improve... [ read more ]
Jive Software Inc., a provider of communications and collaboration solutions for business, recently announced that GoDaddy has selected the Jive-n interactive intranet solution to help drive employee engagement and communications. By implementing Jive, GoDaddy will help employees work together ... [ read more ]
One of the fundamental tools of customer engagement is content marketing, the use of specific types of information, games, incentives, events, etc. to build closer relationships with customers. Ogilvy & Mather's new partnership with analytics company Hundredx, producer of the Goodsnitch app recently featured in ESM and now rebranded Expresit... [ read more ]
A New York Times op-ed piece by Howard Shultz published Aug. 6 focused mostly on what he believes we need in a president, but we reference his column here as yet more evidence of the enormous shift taking place in business related to how we ... [ read more ]
Microsoft has acquired Incent Games Inc., the developer and owner of FantasySalesTeam, a gamification platform that has helped improve CRM adoption through collaboration and team based competition. FantasySalesTeam's clients include... [ read more ]
Plenti is a new twist on the concept from American Express, but this program has little to do with its credit card product, because you don’t have to carry an American Express card to participate. Enrollment is open to anyone over 13, and can be done within minutes online or with an app. Points can be earned at hundreds of retailers by using... [ read more ]
In yet another sign of growth in the emerging engagement business sector, Boston-based technology investment firm Great Hill Partners announced that it has agreed to purchase London-based Reward Gateway at a valuation of $217.6 million. Reward Gateway offers enterprise employee engagement software that claims to... [ read more ]
At a rate of over 30%, people managers across the U.S. report that they’re looking for opportunities elsewhere. What to do? Minneapolis-based Modern Survey recently released this and other pertinent data in a Spring 2015 engagement study whitepaper focusing on... [ read more ]
Tom McMullen, writing recently on the Hay Group blog, notes that a recent study of World@Work members found only 11% of organizations conduct a formal ROI assessment of their reward programs. However, 48% of respondents said they planned to more rigorously assess... [ read more ]
This 1-day, Industry-led conference and networking event is scheduled for December, 1 2015, at One America Square in Central London. The Engaging Employees Conference will feature: 22 Brand Speakers. * 13 in-depth Sessions focused around your hottest Employee Engagement topics... [ read more ]
Myaxs/LRG Rewards, a global leader in innovative employee and customer engagement solutions, recently announced that it has created an umbrella brand called Engage People, Inc. to bring all of its brands and products together under one unified “global solution.” ... [ read more ]
The Enterprise Engagement Alliance has produced a quick survey to find out if people believe the engagement movement is for real. You can take the survey anonymously or provide basic information to enter a contest. The top prize is a $500 online shopping spree ... [ read more ]
A recent study of CFOs by Robert Half Finance & Accounting has found that the greatest challenge for finance and accounting professionals is learning to interact with a variety of personalities when working with those in other departments. When asked, “Which one ... [ read more ]
Most companies continue to use traditional tools to communicate with employees, according to a recent survey of more than 200 U.S. workers by theEmployeeapp, a mobile internal communications platform. They survey found that most companies aren’t using the communication tools most familiar to Millennial and Gen-X employees, which include smart phones and text messaging. ... [ read more ]
A recent New York Times Sunday Review article entitled “Is Your Boss Mean?” written by researchers who have studied the subject, reported that mean and demeaning bosses not only make people miserable, they significantly affect the ability of employees to do their jobs correctly, as well as their willingness to share information, even when that information could help the organiza... [ read more ]
Over the last 20 years, many organizations have adopted Corporate Social Responsibility (CSR) initiatives aimed at allocating some corporate profits and resources to address social, environmental, or other issues important to the community. In this recent TEDx talk entitled "The Social Responsibility of Business," Alex Edmans, Professor of Finance at... [ read more ]
The U.S. and China lead the world in employee engagement, according to a new standardized international employee engagement index created by the Marcus Buckingham Company. Called the StandOut Global Engagement Index (GEI), the report compares employee engagement in 13 countries. Spain and Argentina ranked lowest in employee engagement. The company claims that this is the first survey of its kind. “These findings point to two key themes in the state of engagement today... [ read more ]
A recent post on the EEA blog reports that Salesforce.com has released new human resources tools designed, as reported by Techcrunch, “to improve employee engagement.” Based on its announcement, these new technologies will enable companies to handle most routine human resources and benefits processes using various apps... [ read more ]
The globalization of the rewards marketplace and the impact of the engagement movement on the rewards & recognition business were on display at Motivation Europe Live, held April 22-23 in London. Produced by the U.K.’s Incentive and Recognition magazine, the expo had about 50 exhibitors. Education consisted of presentations by leading figures in British business... [ read more ]
Gallup Business Journal recently reported that employees who work for a female manager in the U.S. are actually more engaged, on average, than those who work for a male manager. However, only one in three (33%) working Americans say they currently have a female boss. Female managers themselves tend to be more engaged than male managers. Gallup finds that ... [ read more ]
Deloitte’s newly released 2015 Supply Chain Survey has found that only 45% of supply chain and 40% of procurement executives at U.S.-based global companies are “extremely” or “very” confident that their supply chain organizations have the competencies they need today. ... [ read more ]
Paul Hebert, VP of Solution Design at Symbolist and Social Media Editor for the EEA, recently blogged about a CVS study that highlights the results of experiments the company conducted to see what worked best to get people to quit smoking. The study showed greater behavior change when the subject was “penalized” by forfeiting money in addition to earning awards vs. simply earning a reward. Hebert notes that the net-net here is:... [ read more ]
Issues related to employee and customer engagement are at the top of the list of CEO challenges worldwide, according to CEO Challenge 2015, an annual survey of... [ read more ]
Avatar Solutions recently announced the results of its annual analysis of employee engagement levels in the U.S., finding that only 29.2% of employees surveyed were "Actively Engaged," 58.8% were "Partially Engaged" and 12% were "Actively Disengaged." ... [ read more ]
