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Opinion: CX Field Masks Failure of Many CEOs to Focus on Stakeholders

Published: Jan 13, 2020

The failure of CEOs to lead a strategic and systematic approach to addressing the needs of all stakeholders is the single source of inefficiency and poor outcomes not only in employee but customer experience. Many of the books and theories about customer engagement and experience focus on the tactics when in fact the best results come when the CEO leads a strategic and systematic approach to making and keeping promises to all stakeholders.... [ read more ]

ISO Human Capital Standards Bootcamp | Chicago, March 12-13

Published: Jan 8, 2020

The Northwestern University Law School’s Workforce Science Project is hosting the first certification preparation program for ISO 30414 Human Capital Reporting and ISO 10018 Quality People Management standard, the first of which was recently achieved by DTE Energy... [ read more ]

PERKS Conventions (Event Concluded)

Published: Aug 29, 2019

The PERKS Convention is the largest employee experience expo - taking place regionally throughout the US. Join us this Fall and get a discount with code EEAPERKS. ... [ read more ]

Enterprise Engagement in Action: ISO 10018 Certification Preparation, October 3-4 2018 | University of Texas (Event Concluded)

Published: May 23, 2018

ICEE Course on Enterprise Engagement, ISO 10018 Hosted by University of Texas at Arlington’s Division for Enterprise Development A 1½ day intensive course on Enterprise Engagement and ISO 10018 Certification will provide the definition, economics and framework, as well as train professionals on Annex SL standards and prepare management for ISO 10018 Quality People Management certification. ... [ read more ]



Enterprise Engagement Resources

Certifications

LowerMyShowCosts.com

EGR International Inc.

Perks Conventions

McBassi

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