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Newswire

Verint Adds Telligent to Customer Engagement Platform

Published: Aug 25, 2015

Verint Systems Inc. announced that it has acquired Telligent, a leader in software for customer support and digital marketing communities. Verint continues to advance its vision for customer engagement optimization, offering communities as part of a comprehensive platform with ties to engagement management, customer analytics and workforce optimization.... [ read more ]

News Analysis: Netflix Ups the Ante

Published: Aug 14, 2015

The move by Netflix to offer the most generous maternal and paternal leave policy of any known major corporation does more than put pressure on other technology competitors. It sends a message to every organization that... [ read more ]

Aktion Partners Invests in CloudCraze Engagement Platform

Published: Aug 11, 2015

Chicago-based investment firm Aktion Partners recently led a round of funding in customer engagement commerce platform provider CloudCraze. With the additional capital, CloudCraze’s native Salesforce application is better positioned to become a leading omni-channel... [ read more ]

Survey: Gamification Improves Work Experience for 91% of Employees

Published: Aug 11, 2015

Gamification form Badgeville has released the results of an independent survey of over 500 business workers, ranging from entry-level employees to C-level executives, looking at the success of gamification across U.S. organizations. The results: 78% of workers are utilizing games-based motivation at work and nearly all (91%) say these systems improve... [ read more ]

GoDaddy Selects Jive Software to Connect and Engage Employees

Published: Aug 10, 2015

Jive Software Inc., a provider of communications and collaboration solutions for business, recently announced that GoDaddy has selected the Jive-n interactive intranet solution to help drive employee engagement and communications. By implementing Jive, GoDaddy will help employees work together ... [ read more ]

Ogilvy-Hundredx Deal Signals Focus on Customer Engagement

Published: Aug 8, 2015

One of the fundamental tools of customer engagement is content marketing, the use of specific types of information, games, incentives, events, etc. to build closer relationships with customers. Ogilvy & Mather's new partnership with analytics company Hundredx, producer of the Goodsnitch app recently featured in ESM and now rebranded Expresit... [ read more ]

News Insight: The Values Of Servant Leadership

Published: Aug 7, 2015

A New York Times op-ed piece by Howard Shultz published Aug. 6 focused mostly on what he believes we need in a president, but we reference his column here as yet more evidence of the enormous shift taking place in business related to how we ... [ read more ]

American Express 'Plenti' Program: Engagement as Green Stamps?

Published: Jul 29, 2015

Plenti is a new twist on the concept from American Express, but this program has little to do with its credit card product, because you don’t have to carry an American Express card to participate. Enrollment is open to anyone over 13, and can be done within minutes online or with an app. Points can be earned at hundreds of retailers by using... [ read more ]

Reward Gateway to Expand In U.S. With New Owner

Published: Jul 29, 2015

In yet another sign of growth in the emerging engagement business sector, Boston-based technology investment firm Great Hill Partners announced that it has agreed to purchase London-based Reward Gateway at a valuation of $217.6 million. Reward Gateway offers enterprise employee engagement software that claims to... [ read more ]

Modern Survey Releases Spring 2015 Engagement Whitepaper

Published: Jul 29, 2015

At a rate of over 30%, people managers across the U.S. report that they’re looking for opportunities elsewhere. What to do? Minneapolis-based Modern Survey recently released this and other pertinent data in a Spring 2015 engagement study whitepaper focusing on... [ read more ]

Marcus Evans 5th Annual Talent Management Canada - Sept. 23-24, 2015 - Toronto, ON (Event Concluded)

Published: Jul 22, 2015

This marcus evans event targets talent management as the backbone for organizational success. Heads of Talent, Human Resources, and Organizational Development will address holistic and persona-based trends for talent management, solidifying an organizational identity, progressive and competitive talent strategy, and an influential and engaging corporate culture.... [ read more ]

Is your reward program really engaging people?

Published: Jul 16, 2015

Tom McMullen, writing recently on the Hay Group blog, notes that a recent study of World@Work members found only 11% of organizations conduct a formal ROI assessment of their reward programs. However, 48% of respondents said they planned to more rigorously assess... [ read more ]

Finance Staff Struggle To Engage With Other Departments

Published: Jul 9, 2015

A recent study of CFOs by Robert Half Finance & Accounting has found that the greatest challenge for finance and accounting professionals is learning to interact with a variety of personalities when working with those in other departments. When asked, “Which one ... [ read more ]

Survey: Communication Remains Old School

Published: Jul 6, 2015

Most companies continue to use traditional tools to communicate with employees, according to a recent survey of more than 200 U.S. workers by theEmployeeapp, a mobile internal communications platform. They survey found that most companies aren’t using the communication tools most familiar to Millennial and Gen-X employees, which include smart phones and text messaging. ... [ read more ]

Recent Report Highlights Impact of Bad Bosses on Engagement

Published: Jul 2, 2015

A recent New York Times Sunday Review article entitled “Is Your Boss Mean?” written by researchers who have studied the subject, reported that mean and demeaning bosses not only make people miserable, they significantly affect the ability of employees to do their jobs correctly, as well as their willingness to share information, even when that information could help the organiza... [ read more ]

The Other Side of Corporate Social Responsibility

Published: Jul 1, 2015

Over the last 20 years, many organizations have adopted Corporate Social Responsibility (CSR) initiatives aimed at allocating some corporate profits and resources to address social, environmental, or other issues important to the community. In this recent TEDx talk entitled "The Social Responsibility of Business," Alex Edmans, Professor of Finance at... [ read more ]