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Rewards & Recognition (June 2013)

News Briefs

Hay Group: Global Talent Exodus on the Horizon?

Global firms face a rising talent exodus as economic and labor market conditions improve, according to a new study from Hay Group. As growth builds and employment opportunities increase, worldwide employee turnover is set to accelerate in 2014, after broadly flat levels in recent years. The number of workers taking flight is expected to reach 161.7 million in 2014 ­– a 12.9% increase compared to 2012. And this trend is set to continue. Average employee turnover rates over the next five years are predicted to rise from 20.6% to 23.4%, and the number of global departures in 2018 will stand at 192 million. Mark Royal, Senior Principal at Hay Group, says that to keep high value employees from leaving in search of more favorable work arrangements, firms must address engagement and enablement challenges. "With retention a growing concern for organizations – not just for key high performing employees, but also core employees – understanding the factors that drive commitment and loyalty is essential for managing increasing turnover risks in the months and years ahead," he notes. "Now is the time for organizations to understand where they stand on and tackle these influences, to keep employees from taking flight." For more information, go to


Making Gift Cards Greener

Gift Card Network members Arjowiggins, Neenah Paper and Sustainable Cards, major competitors in sustainable card material, are combining forces to increase education and awareness of using forest materials as a sustainable gift card substrate. These natural materials feature options for cards to be easily compostable, reusable, or recyclable, as well as drive lower carbon footprint for material and card production. New technology allows forest materials such as wood and paper to be made into gift cards without the environmental impact of a PVC plastic card. The committee will be driving awareness that these products are able to be utilized in similar or superior fashion to plastic cards for gift, loyalty, promotions, key cards and other similar card stock. The Gift Card Network will be coordinating the committee, inviting its members to participate in conversations and drive the discussion of challenges and solutions, as well as creating educational content and awareness. Find out more at

Rewards & Recognition Expo Set for April 2014 in Nashville

On the heels of its highly successful 2013 event in New Orleans, the Enterprise Engagement Alliance has announced the launch of the Engagement University, the first formal curriculum and certification program on Engagement throughout the organization. It will be held in conjunction with the 2014 Rewards & Recognition Expo and Engagement Pavilion, featuring leading exhibitors of reward, recognition and engagement products and services. Engagement University is designed to provide corporate practitioners and solution providers with formal education on the economics, definitions, framework and best implementation practices related to:

Led by a faculty of corporate practitioners, solution providers, research experts and professors in business and organizational/consumer psychology, the program brings to life a formal Enterprise Engagement curriculum and certification program with sessions on Engagement program design and implementation; Enterprise Branding; Communications; Learning and Gamification; Rewards & Recognition; Measurement; and more. Registration will open Dec. 2, 2013.


Mark Your Calendar! Enterprise Engagement Curriculum Webinars

Every Enterprise Engagement webinar includes practical, research-based reference and how-to information on various areas of Engagement, as well as preparation for at least one aspect of the Enterprise Engagement Certification program. The sessions include spot polls that help you anonymously benchmark yourself or your organization against other participants. You can participate in the live webinars and/or later access the recorded versions and corresponding textbook chapters at any time. All webinars start at 2pm Eastern. Upcoming dates and topics:

Get descriptions and register for any of these webinars at


In the Current Issue of Engagement Strategies Magazine

The latest issue of ESM is in the mail! Here's a look at what you'll find inside:

Kimberly-Clark's 'Culture Jam' Initiative Accelerates Change, Improves Communication

Tina Busch, Global Learning and Development Director and Chief Learning Officer at Kimberly-Clark, shares strategies from the company's unique communications program that's designed to accelerate culture change and improve business results.

3Rivers Credit Union Expands 'Wallet Share' by Improving the Customer Experience

Since implementing the Allegiance VOC platform, 3Rivers has increased the number of customer referrals by eight times, on average, from 25 to more than 200 per month. The credit union's overall Net Promoter Score also increased from 56% to 66%.

The Next Generation of Rewards and Recognition

Social recognition isn't a fad or trend relative to programs, tools and platforms. It's a new collective way of working, talking and learning – a cultural transformation grounded in social learning

To make sure you get your copy of Engagement Strategies Magazine, go to and update your subscription today!

Insights from ESM Rewards & Recognition e-News

Is 'Social Recognition' the Next Killer App?

In the world of talent management, social networks have been used successfully in knowledge sharing, the identification of skills and construction of teams, in recruiting, onboarding and certainly learning. "Social Recognition," which uses software to enable people to recognize one another, is a relatively new entrant in the pantheon of talent management technology. Yet it draws on practices from some of the world's most popular internet applications. In connecting peers to peers, and in this case, employees to employees and employees to customers, partners, suppliers and others (the extended enterprise) it opens another dimension in recognition that has the potential to generate powerful cultural evolution within remarkably short timeframes. In others words, social recognition software can be transformative. It can fill a recognition gap quickly and it can extend recognition beyond the organization to help engage customers and other constituents. Click here to read the White Paper.

News From Enterprise Engagement Alliance

Strategic Implementation of Enterprise Engagement

In this paper, one in a series for our Enterprise Engagement curriculum, we examine a critically important element of enterprise engagement – moving from strategy to execution. This paper is targeted at organizations that wish to move from talking about and planning enterprise engagement to implementing the initiatives at a tactical and measurable level – throughout the enterprise and for all key constituents. The main objective of this paper is to assist the reader through practical, clear and readily available techniques, practices and tools to implement enterprise engagement across the organization. For the full report, click here

Enterprise Engagement Resources


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