Writing on the Harvard Business Review website recently, Rob Markey, coauthor of the book The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World and Director in Bain & Company’s New York office, outlined the following four things that leading companies do to promote engagement:
- Line supervisors, not HR, lead the charge
- Supervisors learn how to hold candid dialogues with teams
- They also do regular “pulse checks”
- Teams rally ‘round the customer
To see in-depth explanations of these points, read the full post here.