Page 29 - Enterprise Engagement and ISO Standards eBook

Enterprise Engagement and ISO Standards

Chapter 5

Excerpts from ISO Standards 10018

The following are excerpts from ISO Standards 10018 that relate to engagement. Please
note that these standards are under routine revision and are subject to change.

Analysis of people involvement and competence acquisition

Needs identification

The organization should identify its short- and long-term people involvement and
competence needs at planned intervals. The identification of needs may include
organizational strategies, values, business plans, policies and input from interested parties,
such as customers.

The identification process will begin by evaluating the current levels of people involvement
and competence, identifying any limitations or gaps. The process will therefore involve the
following stages of assessment:

a) identifying involvement and competence needs;
b) identifying the conditions and resources needed for people to be effective in the

workplace.

The organization should also consider whether special arrangements are necessary to
reduce or manage risks associated with deficiencies in current activities. Such risks can
occur, for example, where there are new or complex tasks, language barriers or
organizational changes.

Implementation of people involvement plans

LEADERSHIP actions to enhance people involvement should address factors such as
communication, teamwork, responsibility, innovation and recognition.

INVOLVEMENT requires an environment in which people participate in planning and may
influence decisions and actions which affect their jobs. The environment should enable the
engagement of people to achieve the organizational goals. The people involvement process
includes a number of factors, as described below:

• COMMUNICATION integrates the factors and should be addressed to promote shared
understanding and involvement. Managers should communicate key information

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