Page 30 - Enterprise Engagement and ISO Standards eBook

Enterprise Engagement and ISO Standards

and expectations to people and listen to their views about the current direction on a
continual basis (see Clause A.4).
• RECRUITMENT involves the process of sourcing, screening and selecting people for a
position in an organization. Managers can undertake some part of the recruitment
process, but larger organizations often use professional recruiters
• AWARENESS. Once communication objectives and methods are established, people
should be made aware that ISO 9001 requires an organization to establish and
implement a quality management system. Managers should ensure that their people
are aware of those processes for which they are responsible.
• ENGAGEMENT. Employer engagement is the company’s commitment to improving the
partnership and developing shared understanding between the people and their
managers.
• TEAMWORK AND COLLABORATION occurs when people work together for a common
goal. This is a way of organizing workload, which strongly contributes to people
involvement. This creates common goals, shared knowledge, values and behavior,
thus increasing the probability that quality objectives can be achieved.
• RESPONSIBILITY AND AUTHORITY. Managers are accountable for creating systems which
provide people with the authority to assume responsibility to make decisions about
their work. They should be consistent with competence requirements defined within
their quality management system. The managers create a work environment which
fosters the ability of people to control their own work and make decisions for which
they are accountable.
• CREATIVITY AND INNOVATION. Success results from a high degree of creativity. Allowing
creativity creates a higher sense of personal fulfilment and consequently enhances
involvement. Creativity is the process of producing new ideas, while innovation is the
process of applying such these ideas. In the context of an organization, the term
innovation refers to the entire process by which individuals or groups generate
creative new ideas and convert them into products, services, or business practices.
• RECOGNITION AND REWARDS. The organization should take actions to continually
improve people involvement. This is achieved through recognition and rewards, as
well as feedback for individuals or teams that have been involved in achieving results
to the benefit of the organization.

In addition to the above factors, other factors described also affect the level of people
involvement – i.e., leadership, empowerment, attitude and motivation, and education and
learning.

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