Page 31 - Enterprise Engagement and ISO Standards eBook
P. 31
Enterprise Engagement and ISO Standards
Measurement Examples
Examples of methods for measuring the extent to which some of these human factors are
implemented are given below. These measurements can be obtained through staff surveys,
focus groups, or individual interviews.
• AWARENESS: the degree of understanding of the policies and objectives of the
organization’s quality management system.
• NETWORKING: the effectiveness of how groups of people work together and support
each other in critical tasks.
• ENGAGEMENT: the level of satisfaction people have in activities such as
communication, learning and management.
• TEAMWORK: the extent to which a team reaches its objectives in key project
milestones and process requirements.
• CREATIVITY AND INNOVATION: the numbers of ideas generated when compared to their
implementation rates.
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