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The Power of Real-Time Social Media Marketing: How to Attract and Retain Customers and Grow the Bottom Line in the Globally Connected World

In an era when information travels at phenomenal speed along the “real-time Web,” a brand can explode into popular culture overnight--and die just as quickly. As a marketer, how can you stay ahead of the curve? How do you control the chaos? Two words: Social Media. With The Power of Real-Time Social Media Marketing, you'll learn how to take advantage of today's "fluid" business environment and develop innovative ways to meet market demands. ... [ read more ]

Marketing Encyclopedia: Issues and Trends Shaping the Future

Marketing Encyclopedia explores the issues and trends that are facing the future in order to make business people prepared for what's to come. With new products and services, creative communications ideas, and tips on customer service, this book is good for any business person in any industry. ... [ read more ]

Sales Coaching

As companies shift from hierarchical management into teamwork, managing is not nearly as important as coaching. Here is the first book on the coaching process written exclusively for sales managers--a brief, easy-to-digest primer on making the transition from a traditional boss to a sales coach. Created by an author/instructor who teaches sales management as the prestigious Wharton Executive Development Center, this guide shows sales managers how to: understand the nuances and payoffs of coaching: conduct coaching sessions and improve key skills such as listening and giving feedback; deal with problems such as discipline and reluctant behavior within the sales team; and coach and peers on oneself.... [ read more ]

Users, Not Customers: Who Really Determines the Success of Your Business

If you still think "the customer is king," you're falling behind. Today's most powerful growth engine is users--people who interact with a company through digital media and technology even if they have never spent a dime. Become indispensable to users and the profits will follow. As CEO of the digital marketing agency Huge, Aaron Shapiro goes inside blue-chip companies to advise them on how to thrive in this new business reality. He led an extensive study of the Fortune 1000 and found that the most successful companies focus on users first. Look at Facebook and Google. They built their businesses before they even figured out what they were selling, let alone who their customers were. Shapiro argues that every business needs to stop obsessing about customers and start creating powerful user experiences. ... [ read more ]

We Got Fired!...And It's the Best Thing That Ever Happened to Us

Everyone loves a comeback, and sometimes failure is the best education. That is the theme of this collection of interviews with 28 successful and famous people from all walks of life who, at one time or another, have been fired. Career and business writer Mackay shows a remarkable ability to get highly visible people to open up and reveal their dark past.... [ read more ]

Become an Elite Mental Athlete

We train our physical bodies to excel at physical tasks. Why not train our minds to excel at mental tasks? Through the latest research in cognitive science and neuroscience, management and innovation expert David Silverstein explores how the brain's systems interconnect and how you can commit to building your brain and improving your mental game. ... [ read more ]

Green Beans & Ice Cream

Green Beans and Ice Cream? At first glance, they don’t sound like they go together. But this groundbreaking new book from author Bill Sims, Jr. will change forever the way you deal with your family, customers, coworkers, students, and yes, even your spouse! In Bill’s thirty year history, he has helped design more than one thousand behavior change systems that have produced tremendous gains in performance and profits at America’s top companies including Disney, Coca-Cola, McDonald’s, General Motors, and Dupont. Hidden in this book you will find Bill’s “secret sauce”, and the recipe for rapid, sustainable behavior change and engagement--Positive Reinforcement (PR+) The book explains why positive reinforcement is one of the most powerful forces on the planet. Use it wisely, and performance moves off the chart. Use it poorly, and the results can be disastrous. ... [ read more ]

The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life

Corporations, it seems, are always seeking the ""silver bullet"" that will create intimacy with customers. But most efforts fail from the moment they begin, say respected consultants, Tom Stevenson and Sam Barcus. The reason? Accountability for program leadership is placed on the sales force rather than on the executives and senior managers who have a more seasoned business perspective. For the first time ever, Stevenson and Barcus outline the relationship-building processes used successfully by professional consulting firms. Sales professionals in other industries will learn never-before-published explanations and documentation regarding consulting firm approaches and techniques.... [ read more ]

The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value

The Right Fight, the new management guide from noted business strategists Saj-nicole Joni and Damon Beyer, turns management thinking on its head and shows why, in the fast-moving, hyper-competitive marketplaces of the 21st century, leaders need to both foster alignment and orchestrate thoughtful controversy in their organizations to get the best out of them. The authors’ groundbreaking research—including examples as diverse as Unilever, Microsoft, Coca-Cola, Dell, the Clinton Administration, and the Houston Independent School System—shows that happy workers can become bored or complacent and thus less productive than workers who are subjected to a little properly managed tension. Readers of Good to Great and Winning, as well as the Harvard Business Review and Strategy + Business, will find much to ponder in The Right Fight.... [ read more ]

Same Game, New Rules: 23 Timeless Principles for Selling and Negotiating

Same Game, New Rules provokes a deeper level of thought about selling and achievement in busness. As the rules of selling change, thinking must change as well. For the sales professional, antiquated thinking will lead to way too much work for way too little money. This book raises the professional seller to a new level of awareness about selling and achievement. It does so by giving the reader new ways to think about the old game of selling.... [ read more ]

How Winners Sell: 21 Proven Strategies to Outsell Your Competition and Win the Big Sale

How Winners Sell discusses successful techniques in order to beat the competition every time. This guide has ways to develop the new skills needed to thrive in today's hyper-competitive marketplace, identify what's important to top executives to consistently gain and maintain trust, learn crucial information about the competition that will help win the sale, and much more. ... [ read more ]

You Have Three Minutes! Learn the Secret of the Pitch from Trump's Original Apprentice

How does the hopeful entrepreneur convince the power brokers to accept his vision-and fast? In 2004, young Brazilian businessman Bellino sold Donald Trump on his idea to create the largest and most exclusive golf resort in Latin America, the first enterprise in Brazil to bear the Trump brand. The tale lies in how Bellino convinced the Donald in three minutes flat. A lifelong business enthusiast, Bellino leads readers through his succinct presentation methodology, praising the benefits of intuition and risk, using personal experiences, intriguing references, and lessons from the Donald's Apprentice TV series as his guide. The latter portion of the book presents capsule profiles of famous Latin American and North American entrepreneurs who succeeded against the odds, plus self-testing exercises. Advice ranges from obvious (first impressions matter) to insightful (using the "adaptive unconscious"), but never makes the kind of impact that would convince someone to, say, hand over $200 million for some Latin American links.... [ read more ]

From Average to Awesome: Lessons for Living an Extraordinary Life

From Average to Awesome: Lessons for Living an Extraordinary Life details the transformation process to passion, purpose and power! Candid, thought-provoking anecdotes and a powerful action plan, make From Average to Awesome a quick, yet emotional read. Author, Jim Smith, Jr., explains the effects of adverse situations and how personal experiences can transform anyone from average to awesome!... [ read more ]

Confessions from the Corner Office: 15 Instincts That Will Help You Get There

Confessions From the Corner Office is a fly on the wall look at the corner office that provides tactical advice on how to get there. This book, written by two former CEOs, provides advice in a humorous and entertaining manner, and focuses on the instincts that managers need to hone in on. It provides managers with insight on how to develop a unique, caring and motivating management style. This book is based on the authors own successes, mistakes and observations of great leaders. They identify seven Attitude Instincts and eight Performance Instincts and will teach readers how to develop each for their own individual success. Each chapter will open with a playful dialogue between the co-authors discussing which critical instinct and insight helped get them into the corner office. ... [ read more ]

The Why of Work: How Great Leaders Build Abundant Organizations That Win

According to studies, we all work for the same thing--and it's not just money. It's meaning. Through our work, we seek a sense of purpose, contribution, connection, value, and hope. Digging down to the meaning of work taps our resilience in hard times and our passion in good times. That's the simple but profound premise behind this groundbreaking book by renowned management expert Dave Ulrich and psychologist Wendy Ulrich. They've talked to thousands of people--from rank-and-file workers to clients and customers to top-level executives--and synthesized major disciplines to identify the "why" behind our most successful experiences. Using the model of the "abundant organization," they provide you with the "how" to create meaning and value in your own workplace. ... [ read more ]

Creating a Total Rewards Strategy: A Toolkit for Designing Business-Based Plans

Salary, bonuses, benefits and "perks" may be the most visible elements of a rewards program, but other components are just as valuable to employees. This comprehensive book and CD-ROM package shows how nonfinancial rewards can be quantified and combined with monetary measures in a way that complements business objectives. The authors' eye-opening research on what employees value is backed up by examples from their own consulting experience. The book's step-by-step process features more than 100 practical tools for developing an "M3" rewards system based on money, mix, and message, and provides a blueprint for creating a custom-tailored rewards strategy to match an organization's specific goals. ... [ read more ]

It's My Company Too!: How Entangled Companies Move Beyond Employee Engagement for Remarkable Results

Like college athletes, engaged employees are valuable, but entangled employees, like Olympians, are the ones who take an organization to new heights. What makes these top-performing employees have such an impact on the success of each of their organizations? What encourages their sense of organizational ownership? With deep insight into eight award-winning, market-leading companies, It's My Company Too! explores how the highest-performing organizations entangle employees, systems, culture, and leadership into a unified drive for excellence. ... [ read more ]



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