Your portal to
enterprise engagement

New ISO Reporting Standards Could Include Engagement

An ISO standard on Human Capital Reporting under development will likely include standards for the disclosure of Employee Engagement. Dr. Stefanie Becker, ISO convener for Working Group 7, known as Human Capital Reporting for Internal and External Stakeholders, says that, “Yes, of course, the standards will include engagement as well as disclosure of metrics on engagement. Whether you use the word commitment, motivation, or engagement, it’s a very important factor in human capital.” 
Becker is Associate Professor at Saarland University Department of Business Administration, focusing on Human Resource Management, Organizational Behavior and Information Management (see previous ESM interview with Becker).
Designed to Benefit All Organizational Sectors
According to Becker, the objective of the standards is “to consider and to make transparent the human capital contribution to results. Human capital reporting strengthens the sustainability of the workforce for business continuity. It will establish a common understanding of how to benchmark human capital information (intangibles) at a global level across relevant peer groups.” She says the standards will apply both to public and private companies, large and small, as well as to any other type of organization for which human capital can affect results.
This ISO standard is planned as an “educational guideline” and is voluntary, Becker explains. In the end, the national standardization institutes of each country will decide if they wish to adopt it. For Germany, Becker hopes that the international standard will be accepted and that all types of organizations will report about their human capital investment and outcomes in a standardized way. She also believes it will be useful to those public investors seeking a consistent way to compare organizations in specific industries, regions, or by size. She says that the topic is not only relevant to investors, but also to all stakeholders in any organization, including employees, customers and the surrounding community: “We try to look at the impact for all stakeholders, not only investors. There are many other stakeholders who can benefit, especially when applied to the government sector.”
Engagement Critical to HCM
Becker notes that engagement is a critical factor in the arena of human capital management. “It’s important to connect engagement activities such as leadership training and development, communications, learning and more so that there is a tangible benefit to the organization," she says. When asked about the role of customers or other organizational partners, such as distributors or vendors, Becker admits that these factors are important, but that the focus of the standards were specifically related to human capital management, defined as an organization’s employees.
Although the standards are still in the works, Becker says they address the following key areas, meaning that organizations seeking to adhere to ISO best practices will demonstrate activities and metrics related to: 
If all goes well, Becker says the standards will be voted on at the next ISO Plenary Meeting in Bali and potentially published in early 2018. 
For more information, contact Stefanie Becker:
Enterprise Engagement Resources
Engagement Solutions



Marketing Innovators