Social Recognition

This "model" human capital report condenses the longer profile of the "ideal" practitioner of Stakeholder Capitalism - a fabricated organization known as IMC, an integrated communications company. See ESM: -"The Perfect Company: Anatomy of an Ideal Practitioner of Stakeholder Capitalism." This model was created to help organizations of all sizes visualize the format and contents of a human capital report based on ISO 30414 Human Capital reporting standards for employees and ISO 10018 People Engagement standards for customers, channel and supply chain partners, and communities. ... [ read more ]

Veteran sales training executive Richard (Rick) Beers turns a lot of traditional thinking about sales training on its head through a strategic, systematic, and measurable approach. His program is designed to increase learning retention by creating a positive training environment, leveraging the strengths of newly hired sales professionals, and delivering a strong training curriculum.... [ read more ]

This one-hour EEA webinar with marketing and human capital experts will explain the benefits of publishing human capital reports to engage customers, employees, distribution and supply chain partners, and communities, as well as provide an overview of the implementation process. ... [ read more ]

The concept of Stakeholder Capitalism has existed for decades but there remains confusion about the definition that is either a natural phenomenon with the emergence of any new concept or in some cases an effort to poke holes in the concept by deliberately mis-defining it. ... [ read more ]

Last week, the Enterprise Engagement Alliance released its updated Enterprise Engagement for CEOs: The Little Blue Book for Stakeholder Capitalists. This week, it has published its updated Enterprise Engagement: The Roadmap - How to Implement Stakeholder Capitalism to provide management at all levels a comprehensive implementation guide with detailed information on the theory, economics, and practices of Stakeholder Capitalism and human capital management across the enterprise. ... [ read more ]

With an increasing focus on professional program design, return-on-investment management, and effective human capital management and reporting, everyone in business can benefit from the most comprehensive, authoritative knowledge management center in the field of stakeholder engagement.... [ read more ]

A live webinar brings together benefits brokers, consultants, and solution providers to discuss how to create meaningful outcomes in the world of employee benefits.... [ read more ]

Co-founded by former Maritz Chief Data Analyst Jesse Wolfersberger, Vrity provides technology enabling companies to get a real-time view of how they are seen by consumers. ... [ read more ]

Now entering their third years, the Enterprise Engagement Alliance's Brand Media Coalition and EEXAdvisor.com resource and informative platforms have created a Preferred Vendor and Solution Provider programs and managed outsourcing service offering promotional professionals and incentive, recognition, loyalty, and HR advisory services a seamless, expert shopping experience in all areas of Total Rewards and Engagement. ... [ read more ]

Traditionally, most incentive and recognition companies have never sold benefits services and vice versa, even though employee engagement and benefits often fall into the same department. This 30 minute webinar with experts in benefits, incentive, and recognition companies will talk about the opportunities to bring these services together to provide Total Rewards 2.0 solutions. Get your questions answered by registering to attend the live event Wed. August 18, at 1 pm ET. ... [ read more ]

In this episode, we talk about performance, incentives, and employee engagement. Rob created CarltonOne to crack the code of employee engagement alongside making a positive impact on the environment.... [ read more ]

CarltonOne Engagement, creator of the Power2Motivate enterprise engagement technology platform, has launched an "affordable small - and medium-sized business solution" that addresses the "S" and "E" of Environment, Social, and Governance management. ... [ read more ]

This new employee benefit company aims to address a key cause of lower productivity and absenteeism—financial stress. While ProsperBridge offers a particular benefit to lower wage-scale employees, the founders aim to address the 800-pound gorilla in the room in almost any workforce—the challenges most people face managing their money, no matter how much they make. ProsperBridge also provides a unique professional opportunity for professionals in human resources or other small businesses that provide engagement services to clients. ... [ read more ]

As a retention advisory firm serving the trucking industry, Stay Metrics has faced almost any retention and recruiting challenge imaginable. A highly cyclical business, with recurring shortages and gluts of drivers, the trucking industry faces long-term demographic challenges that, along with a new generation of management, is opening the doors for a more strategic and systematic approach to managing retention and recruitment across all demographic groups. ... [ read more ]

A new platform from HCMoneyball™ helps organizations rapidly manage and track human capital information to drive better decision-making and effective internal and external reporting consistent with ISO 30414 human capital standards.... [ read more ]

One10 Marketing, a top-10 full-service performance improvement company, faced the pandemic by finding new ways to serve customers and leverage its people and expertise, says Richelle Taylor, Vice President Strategic Marketing. It is helping companies rapidly shift to new ways to engage, from moving travel incentives and meetings to merchandise and other rewards and virtual events; connecting to the hearts and minds of employees through enterprise engagement technology and effective communications and training, and by helping clients benefit from analytics to make better decisions.... [ read more ]

In light of the new Securities & Exchange Commission requirements for human capital disclosures, the Enterprise Engagement Alliance’s Engagement Agency has launched a new service to help organizations develop effective strategies and content for human capital disclosures and Corporate Responsibility Reports. ... [ read more ]

As a senior HR executive with a 30-year career that spans chief human resources positions at the highest levels of the federal government and business, as well as marketing, sales, and profit-and-loss positions for a newspaper and media company, few HR leaders share Mike Anderson’s journey to and in human capital management. ... [ read more ]

A human resources visionary will discuss the emerging concept of Stakeholder Capitalism, the coming human capital mandate and the challenges and opportunities presented to the human resources management community in this new EEA Zoom series: Stakeholder Capitalism in Action, kicking off June 16 at 12 pm, ET. The program will be followed on June 24 at 1 pm ET with a new EEA Zoom show on Measurable Engagement Solutions, focused on what CEOs and HRs need to implement Stakeholder Capitalism principles. ... [ read more ]

This webinar brings together leaders in human resources and human capital analytics to highlight the significant opportunity for HR management to play a true strategic role in organization management, metrics, and public disclosures. The panelists will discuss the scope of the opportunity; what can HR do to profit from it, what skills they will need and the next steps.... [ read more ]

Founder Bob Dawson's ROI measurement platform is now in the hands of Agility Growth Partners, a Birmingham, AL firm that focuses on implementing growth solutions for clients.... [ read more ]

The key findings of the Enterprise Engagement Alliance webinar on Human Capital Management, Metrics and ROI of Engagement held May 19, 2020: Most attendees agree that Covid-19 will put an even greater focus on people and that very few organizations have a strategic and systematic approach to stakeholder engagement. Trust will be a critical factor as we come out of the crisis. ... [ read more ]

Professors from Harvard Business School, University of Virginia's Darden School of Business and George Washington University author books that include the fundamental need for CEOs to lead a strategic and systematic approach to addressing the needs of all stakeholders. ... [ read more ]

This webinar program prepares participants for certification in a formal brand alignment process, probably more necessary than ever in the new work-from-home world. ... [ read more ]

A one-hour webinar presented by the faculty of the Enterprise Engagement Alliance clearly shows the key human capital metrics organizations can use to better achieve their goals and how to design return-on-investment based engagement processes. ... [ read more ]

Gary Rhoads, Co-Founder of Xvoyant.com, a SaaS-based software to support effective one-on-one sales management, believes that the current crisis could cause a permanent change in the way organizations engage their people and sell. ... [ read more ]

Learn strategies for leading with your employer brand through this time of uncertainty from experts in a free webinar from 1 pm-4 pm ET: ... [ read more ]

Another engagement platform offers its platform for free in a limited-time offer to help clients engage newly remote workers during the crisis.... [ read more ]

With the huge shift to work-at-home policies, Xoxoday comes to the US market with a powerful, low-cost, and easy-to-deploy digital platform to connect the enterprise. ... [ read more ]

Four new books focus on: how gratitude can improve morale, efficiency and profitability; strategies to reduce organizational griping; a new approach to maximize the customer experience through a holistic approach, and how to better measure the value of human capital. ... [ read more ]

According to Dr. Paul White, co-author of The 5 Languages of Appreciation in the Workplace, managers can start improving culture in their own departments even without the support of the CEO by addressing every human’s innate desire to feel appreciated. His research and process call into question the validity of many if not most recognition, incentive, and loyalty programs but provide simple and useful ways to significantly improve them. ... [ read more ]

Harnessing Human Creativity Is Theme of HRD Summit, October 26-27 2020, Boston. ESM readers can get a 20% discount by using the code HRD/ESM when you register. Over 600 people directors from around the world will attend the HRD Summit, to discuss, debate and share knowledge across the topics of Leadership, Culture, Talent, Engagement, and Learning. ... [ read more ]

This six-year-old U.K.-based firm uses videos, machine learning, and human insights to help companies see who they truly are. Could LivingLens disrupt the traditional survey and focus group industry?... [ read more ]

The Northwestern University Law School’s Workforce Science Project is hosting the first certification preparation program for ISO 30414 Human Capital Reporting and ISO 10018 Quality People Management standard, the first of which was recently achieved by DTE Energy... [ read more ]

Richard Blabolil, a 20-year veteran of the incentive business, and CEO of 41-year-old Marketing Innovators, Rosemont, Ill., sees a new focus on program design and measurement that has the potential to upend the 120-year-old incentive industry. ... [ read more ]

Bruges, Belgium-based Motisha, a European engagement and incentive platform, has recruited Fintan Connolly from Workhuman.com to help it create a platform to power the discipline of enterprise engagement. ... [ read more ]

Probably no one has done more for the cause of culture and workplace experience than Chester Elton, who since the last century has crisscrossed the globe, spoken regularly on national radio, and written multiple influential books on recognition and culture, starting with his best-selling "The Carrot Principle" up to his latest with co-author Adrian Gostic, “All In”. Their new book, "Leading With Gratitude,"” comes out in March. ... [ read more ]

In its quest to provide clients a lifetime career management solution, E2E Group has the potential to transform the traditional recognition field from focusing primarily on rewards and technology to providing full-service human capital management solutions. ... [ read more ]

The creators of Beaconforce have built an employee application that specifically targets intrinsic as opposed to extrinsic motivation. ... [ read more ]

When the CEO of a leading technology company warns business leaders to beware of 'bright shiny objects,' one should listen. With extensive experience in customer relationship management, human resources and other technologies, MaritzCX Inc. CEO Mike Sinoway knows a thing or two about the impact of technology in business. ... [ read more ]

Ask anyone involved with technology implementation, and they'll tell you that the most frequent cause of failure is to strategically and consistently address the people issue. ... [ read more ]

Discover a breakthrough, practical approach supported by ISO standards to enhance performance and stakeholder experience at Selling Power’s Sales 3.0 Conference, "Frictionless Selling," June 18-19, and "Enterprise Engagement in Action," June 20, at the Drake Hotel in Chicago.... [ read more ]

This profile of Colleen Wegman, the CEO of Wegmans, the 37th-largest supermarket chain in the U.S., continues ESM's new Quality People Management CEO series honoring chief executives at organizations that base their success on a strategic and systematic approach to engaging all stakeholders - customers, distribution partners, sales and nonsales employees, vendors and communities. ... [ read more ]

There's no reason to wait for engagement standards from ISO, the International Organization for Standardization, to profit from engagement. While ISO recently approved the creation of formal standards for engagement, the organization has already created Quality Management Principles and standards for engaging employees in quality management practices... [ read more ]

This profile of Bill McDermott, the American CEO of SAP, Europe's largest software company, continues ESM's new Quality People Management CEO series honoring chief executives at organizations that base their success on a strategic and systematic approach to engaging all stakeholders - customers, distribution partners, sales and nonsales employees, vendors and communities. ... [ read more ]

The addition of the first course on Enterprise Engagement to the Coggno.com online training community of 2,000 companies provides further proof that this field is taking hold. ... [ read more ]

The only practical guidebook and desk reference for executives and front-line management seeking to apply a strategic and systematic approach to achieving organizational objectives and improving shareholder value and share-price performance in public and privately held organizations, government, and not-for-profits. ... [ read more ]

A four-year-old company based in Calcutta brings a sophisticated performance management platform on a SaaS model to the U.S. ... [ read more ]

Crutchfield Manager of Corporate Sales and Business Development Will Crutchfield describes how a 44-year-old privately held online car audio and home electronics retailer uses classic engagement strategies to thrive in a market decimated by large online and big-box retailers.... [ read more ]

In their new book, "Inbound Organization," authors Todd Hockenberry and Dan Tyre, among the earliest leaders in the Inbound and Content Marketing movement, focus on the importance of engaging the entire organization, principles that will resonate with ESM readers and Enterprise Engagement Alliance members. ... [ read more ]

Founded in 2015, U.K.-based Beyond360 aims to disrupt HR technology by making it simple for organizations to connect all their people and engagement tactics on a single employee 'hub.'... [ read more ]

Time's are tough for retention managers Staying on the right side of economic shifts and technological advancements while meeting employee expectations is a feat that requires pragmatism and foresight, as well as a good deal of know-how. ... [ read more ]

A 15-minute self-assessment test enables individuals to identify not only their levels of engagement, but also their key personal motivators. ... [ read more ]

The new International Center for Enterprise Engagement was founded last week at the same time that the Academy of Management, the world's largest organization of management professionals, selected the authors' proposal to present a symposium on this new field at the AOM’s August Summit: "Improving Lives." ... [ read more ]

The latest software as a service (SaaS) platform for Enterprise Engagement Performance Management is now available for consultants, practitioners and companies that are struggling with how to demonstrate a true bottom line return-on-investment (ROI) for their engagement programs in Quality Management, Sales, Human Resources, and Marketing. Enterprise Engagement Performance Management (EEPM) ROI Pro is designed to enable companies to design effective engagement programs to achieve almost any type of goal. ... [ read more ]

The combined companies set sites on expanding the scope of engagement. ... [ read more ]

Over the last few years, the recognition field has seen a significant shift from traditional length-of-service awards to programs that focus on supporting critical organizational goals -- quality service to internal or external customers, participation in volunteer initiatives, a willingness to go the extra mile, etc. ... [ read more ]

MaritzCX announces its line up for this year’s CXFusion conference, being held April 10-12 in Las Vegas.... [ read more ]

Bob Dawson, a serial entrepreneur in the incentive and related travel field, is the first to admit he is "bleeding edge." ... [ read more ]

The International Center for Enterprise Engagement's first annual conference focuses on the establishment of a formal professional and academic curriculum for this emerging field and the first ISO 10018 certification program for quality people management.... [ read more ]

The U.K.'s Maturity Institute believes it has found the best way for investors to measure value and impact of human capital. ESM first reported on the Maturity Index in the article: 'New Evaluation Process Aims to Score Any Organization's HR Maturity'... [ read more ]

In his book, Payoff: The Hidden Logic That Shapes Our Motivations, behavioral psychologist Dan Ariely details an experiment that pitted three motivators against each other. ... [ read more ]

When Maritz created the position of Chief Behavioral Officer and hired Charlotte Blank, an executive with about five years of marketing experience in the automotive industry, the company said Blank will... [ read more ]

Experiential Live brings together the leading suppliers of custom experiences, merchandise and travel with buyers representing the leading incentive, corporate and meeting/event planners aboard Royal Caribbean International's Oasis of the Seas for... [ read more ]

The C.A. Short Company (CAshort.com) may be best known as a recognition firm, but it has recently made significant investments in developing a world-class engagement practice. The company has created a Program Design team and undertaken initiatives in technology and ... [ read more ]

Next Level Performance, a Dittman Company, recently launched a new online social recognition solution called Applaudit to help organizations engage and motivate their people. NLP says ... [ read more ]

Effective recognition is the focus of this year's Recognition Professionals International (RPI) Conference in Fort Lauderdale, FL, April 30-May 2. This year's Conference is the 19th for RPI and features a rich slate of keynotes, networking and certified education. Speakers from ... [ read more ]

As part of its partnership with the C-Suite Network, billed as the world's most trusted network of C-Suite leaders, the Enterprise Engagement Alliance is offering discounted rates for the upcoming C-Suite Network Conference in Dallas, May 22-23, at The Tower Club Dallas.... [ read more ]

So what will happen should ISO go beyond the issuance of its Quality Management Principles and eventually approves formal standards for engagement? The opportunity could be significant, says Lee S. Webster, Secretary for ISO TAG 260, which has oversight over the engagement standards.... [ read more ]

The decision in 2015 by the stewards of ISO 9001 to create Quality Management Principles that include engagement is supported by both researchers and workplace observers who have observed ISO standard compliance in action. A study of ISO compliance... [ read more ]

This is the first installment of a three-part series on the creation of engagement standards, their evolution, research supporting them and potential implications.... [ read more ]

"Enterprise Engagement is not only going to happen, it's already happening," says Gina Valenti, Vice President, Brand Hospitality - Focused Service Brands, Hilton, and a member of the Enterprise Engagement Alliance and its Corporate Advisory Board. "I have no doubt now it will ... [ read more ]

In a recent feature, "Momentum Grows for Human Capital and Employee Engagement Disclosures by Public Companies," ESM reported that CalPERS, the nation's largest public pension fund, filed a formal request with the Securities & Exchange Commission that takes a major stand concerning the disclosure of human capital investments. In response to... [ read more ]

A recent article published by ESM (Engagement Strategies Media) featured an interview on the issue of human capital reporting and the accounting profession with David McCann, Deputy Editor of CFO Publishing, a well known and widely recognized organization whose audience includes many senior financial managers.... [ read more ]

The Starr Conspiracy has announced that Sodexo Benefits & Rewards Services CEO Mia Mends will be the industry keynote speaker at this year's InfluenceHR event in Chicago. October 3-4. InfluenceHR is held in partnership with the HR Technology Conference & Exposition, which... [ read more ]

Baudville Brands, the Grand Rapids, MI-based recognition company, is hosting "Breaking the Barriers of Engagement," on Wednesday, September 21, 2016 at the Downtown Market in Grand Rapids. The event will focus on "aligning the people, purpose and passion that make... [ read more ]

When a venerable incentive travel and meeting company such as Appleton, WI.-based Creative Group Inc. expands its business model into performance improvement, it's yet another sign of significant disruption in the traditional rewards and event marketplace. The company, whose original owners sold the company about a year ago to Direct Travel, a corporate travel management conglomerate, has already had... [ read more ]

Do you have a digital strategy that effectively improves your customer engagement, e-commerce, mobile impact & omni-channel experience? The Digital Strategy Innovation Summit will connect you with 100+ digital leaders including:... [ read more ]

Will companies finally begin to wake up to the financial benefits of having engaged customers, employees and communities? Laurie Bassi, Principal of McBassi & Co., a leading analytics firm, sees progress on multiple fronts. Bassi is author of ... [ read more ]

The Corporate Learning & Talent Development Summit is the premium forum bringing elite buyers and sellers together. As an invitation-only event, taking place behind closed doors, the Summit offers solution providers, learning, HR and talent management executives from America's leading corporations ... [ read more ]

Join Seth Godin, Arianna Huffington, Gary Vaynerchuk and other top experts at the Sales Machine Summit on June 14-15 in NYC. Learn how to best engage your sales force and ... [ read more ]

For many companies, diversity and inclusion are challenges. For Fifth Third Bank, headquartered in Cincinnati, diversity and inclusion are opportunities to not only engage employees but to enhance customer and community relationships to drive greater performance. Demonstrating them means business. ... [ read more ]

On June 22, 2016, the second Employee Engagement Summit & Awards will be held in Chicago at The Innovation Lab @ Morgan MFG. Whether you’re responsible for creating an entire engagement program or are a manager looking to motivate your team,... [ read more ]

Examine the impact “highly engaging” leaders at all levels have in supporting not only an engaging culture, but also organizational success.... [ read more ]

Are you prepared for the rise of millennials in your workplace? As you see boomers retire, are you ready to fill those gaps by attracting, engaging and integrating millennials into your workplace? What does this change mean for you as a leader and how do you create a workplace that is relevant in the 21st Century?... [ read more ]

Rick Ferguson is the new CEO of The Wise Marketer Group, and Editor-in-Chief of The Wise Marketer, which will be producing two half-day Loyalty Academy workshops at Engagement World, April 26. Paid registrants and... [ read more ]

The good news is that most organizations don't need to create new budgets to engage people, but rather spend their dollars more wisely on what they already do to engage people, which includes:... [ read more ]

It aligns efforts toward common goals. Marketing, communications and internal marketing efforts yield better results when all communications, learning and management training are aligned toward common goals. ... [ read more ]

Known globally for providing unwavering dedication to quality and excellence, this Summit offers an intimate environment for a focused discussion of key new drivers shaping the future of human resources in Latin America.... [ read more ]

In the old days, when no one could measure the economic benefits of engagement, it was a "nice to have." Now it’s essential. It's a critical competitive edge. With sales growth slowing and competition continuing to grow in many industries, market share goes to those organizations that "wow" not only their ... [ read more ]

Everybody's talking about the importance of customer, distributor partner or employee engagement, but what specifically is the field of Enterprise Engagement and why is it critical to your organization and your career?... [ read more ]

Mark's book, Lead From The Heart: Transformational Leadership For The 21st Century, mirrors his mission "To fundamentally change how we lead and manage people in the workplace, and to intentionally make it far more supportive of human needs." ... [ read more ]

Dr. Rhoads has a PhD in Marketing from Texas Tech. He has written a couple of entrepreneurship books, one called, Stop, Think and Lead: Dealing With Crucial Situations and another called Startup Marketing For Innovators. He was also a keynote speaker at the Enterprise Engagement Alliance’s Engagement University last April, and we’re excited to welcome him to Engagement Radio.... [ read more ]

Zeynep Ton, Associate Professor at MIT’s School of Management, was previously at Harvard and has earned numerous awards for teaching excellence. She has been featured in... [ read more ]

In this instalment of Engagement Radio, sponsored by C.A. Short and EGR International, we’re privileged to have Dr. Alex Edmans, Professor of Finance at London Business School. A graduate of Oxford, he has worked at Morgan Stanley... [ read more ]

To our knowledge, EGR International was the first among the very few traditional marketing, incentive, or recognition companies that made a formal commitment to the engagement field. As a founding sponsor of the Enterprise Engagement Alliance in 2008, EGR International, which had its roots in the ... [ read more ]

C.A. Short Company, a leading recognition firm based in Shelby, NC, recently sponsored a 15-minute program on Worldwide Business, hosted by successful entrepreneur and business personality, Kathy Ireland. The focus was on the concept of engagement and C.A. Short Company's role in this emerging field. ... [ read more ]

The business case is very clear. Employee engagement programs contribute to improved business outcomes. It makes sense that engaged employees will make a difference in a competitive marketplace by increasing productivity, inspiring innovation, and delivering best results to clients and consumers.... [ read more ]

Most business observers would agree that the topic of engagement has come a long way since the creation of the Enterprise Engagement Alliance in 2008, but even we wouldn't say that the field has reached anywhere near the level of awareness of ... [ read more ]

Every organization should implement some sort of assessment program to make sure their efforts are tracking and paying off. By Andrew Mazer. We all know that Enterprise Engagement isn’t a short-term project, it’s a continuous process of ... [ read more ]

The homepage for Silver Spring, MD-based Tolero Solutions says the company "helps you achieve success through people," a promise that resonates with those of us at the Enterprise Engagement Alliance and Engagement Strategies Media, where our mission has always been "maximizing performance and profits through people." ... [ read more ]

WorkStride – formerly known as CorporateRewards, a 15-year-old NY-based rewards firm – has recently shifted its focus from rewards to technology. In a recent conversation, Tom Silk, Executive VP of Sales and Marketing, explained: “We want to change the conversation from focusing on rewards to how we can use technology increase performance... [ read more ]

To have any competitive edge, an organization’s talent management strategy must be integrated into its business strategy. Talent management is no longer about the discovery of a valued skill, but instead incorporates people management, enterprise goals, competitive talent infrastructure and optimized performance management. In other words, to get top talent, organizations have to offer a full-packaged deal. ... [ read more ]

At a rate of over 30%, people managers across the U.S. report that they’re looking for opportunities elsewhere. What to do? Minneapolis-based Modern Survey recently released this and other pertinent data in a Spring 2015 engagement study whitepaper focusing on manager engagement, ... [ read more ]

Anyone who understands the principles of Enterprise Engagement will enjoy "Disrupting Digital Business" by R. Ray Wang, published by Harvard Business Review Press. Wang, a veteran technology analyst running two of his own consulting firms (currently Constellation Research, and before that Altimeter) and with past positions at Forrester, Oracle, Ernst & Young and Deloitte, believes that... [ read more ]

While proponents of engagement, including the Enterprise Engagement Alliance, have a mission to educate the investor community about the ROI of engagement for shareholders, theEMPLOYEEapp actually grew out of an app that Jeff Corbin... [ read more ]

With over 20 years of experience running large loyalty programs, Bryan Pearson, President of LoyaltyOne, is a good person to query about the state of the industry. Pearson is the author of the best-selling book, The Loyalty Leap: Turning Customer Information into Customer Intimacy, as well as The Loyalty Leap for B2B. He explains that... [ read more ]

Goodsnitch addresses the fundamental customer-employee connection that is at the heart of Enterprise Engagement, and is exciting in its ambition to help small retailers improve their customer experience. Founder Rob Pace was born and grew up in... [ read more ]

The Social Science Research Network website recently posted a research report by Alex Edmans, Lucius Li and Chendi Zhang entitled Employee Satisfaction, Labor Market Flexibility, and Stock Returns Around the World that examines the relationship between employee satisfaction and firm performance using lists of the “Best Companies to Work For” in 14 countries. Edmans, a visiting Professor at the London Business School and Professor at the Wharton School’s Institute of Finance and Accounting, has done extensive work promoting the link between engagement and financial performance. The authors note that “employee satisfaction is associated with superior long-run returns, valuation ratios, and profitability in countries with high labor market flexibility,” and that the results “are consistent with high employee satisfaction being a valuable tool for recruitment, retention, and motivation in flexible labor markets.” To read the full report, go to http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2461003... [ read more ]

Employees and leaders intuitively know that when we find a place where we can throw our hearts, spirits, minds, and hands into our work, we are happier, healthier, and produce better results. Yet, most struggle to understand exactly why we engage in ... [ read more ]

Gift card giant Blackhawk Network has entered into a definitive agreement to acquire Achievers Corp., a leading provider of employee recognition and rewards solutions designed to help companies increase employee engagement. The acquisition will broaden the reach of Blackhawk’s already extensive incentive and engagement business. Earlier this year Blackhawk launched a new incentives division, Blackhawk Engagement Solutions, which is... [ read more ]

A 2012 State of the Sector survey compiled by Gatehouse, in conjunction with the Institute of Internal Communication, reveals that improving leadership communication has emerged as a top priority, with 60% of respondents naming it as their main focus over the next 12 months. ... [ read more ]

I recently caught up with Peter Hart, CEO of Rideau Recognition, and asked for his thoughts on the engagement movement and its impact on the recognition field. Rideau acquired the Recognition Management Institute in 2006 and has been a consistent supporter of, and active participant in, the field’s trade organization, Recognition Professionals International, and othe... [ read more ]

The annual Employee Engagement Awards program, founded in the United Kingdom, is making its U.S. debut this week at the Tribeca 360 and Rooftop on June 17, where the first U.S. award winners will be announced. Matt Manners, a principal of the company producing the event, has offered up some free tickets for the Enterprise Engagement Alliance community... [ read more ]

Backed by the commitment of Prime Minister David Cameron, the topic of employee engagement is a bonafide movement in Great Britain. David MacLeod, co-founder, with his professional colleague Nita Clarke, of the Engage for Success effort at Engageforsuccess.org, the U.K., ... [ read more ]

With over 20 years of experience running large loyalty programs, Bryan Pearson, President of LoyaltyOne, is a good person to query about the state of the industry. So we asked him whether he felt that programs were addressing all of the ... [ read more ]

Subtitle: Aligning Employee Development Practices with Strategic Business Goals to Ensure a Robust Succession Pipeline Building on the success of the marcus evans Human Resources and Talent Management Conference series, the High Potential Employee (HiPo) and Leadership Development Conference will feature highly interactive case study presentations, panel debates, and peer-to-peer discussions on key issues affecting the design and delivery of meaningful and effective HiPo and leadership development programs. Talent Management VPs, Directors, and Senior Managers attending this conference will walk away with an enhanced understanding of best practices for growing exemplary leaders and achieve a strategically aligned workforce. Seating is strictly limited to maintain an intimate educational environment that will cultivate the knowledge of all attendees. Please contact Abby Wilson today at AbbyW@marcusevansch.com for your copy of the conference agenda and registration details. ... [ read more ]

Over the past year or two we’ve seen a surprising increase in the number of different types of technologies and services touting their ability to address various areas of customer, employee and distributor partner engagement – from leadership, coaching, assessment and communications to collaboration, innovation, rewards & recognition and analysis.... [ read more ]

Although employee recognition is typically associated with rewarding years of service or outstanding performance, more targeted approaches have greater financial and cultural impacts. Every organization wants highly motivated and engaged employees who go above and beyond. A more nuanced approach to employee recognition can take service awards to new levels and deliver multiple benefits to your organization... [ read more ]

If you’re like the majority of companies, you go to market through one or more channels of distribution, which means it’s critical for you to generate loyalty to your brand among channel reps. Channel reps are the people who make the ultimate sale. They’re also the people who say “So, you want me to be loyal, huh? Well, you’d better give me a good reason.” Now what do you do? A recent study by Maritz demonstrates that a rep incentive program can be a great way to build loyalty – as long as you do it right.... [ read more ]

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Steve Lipic, principal of Lipic's Engagement, formerly known as Lipic's Recognition, said he had an epiphany of sorts at the first Enterprise Engagement Alliance conference four years ago in Westchester County, N.Y, at which the original framework for Enterprise Engagement was presented. ... [ read more ]

On the heels of its highly successful 2013 event in New Orleans, the Enterprise Engagement Alliance has announced the launch of Engagement University, the first formal curriculum and certification program on Engagement throughout the organization. It will be held in conjunction with the 2014 Rewards & Recognition Expo and Engagement Pavilion, April 6-8, 2014 at the Gaylord Opryland Resort & Convention Center in Nashville, TN. The R&R Expo will feature leading exhibitors of reward, recognition and engagement products and services.... [ read more ]

EEA home page news item Engagement University Set for 2014 in Nashville The Enterprise Engagement Alliance has announced the launch of the Engagement University, the first formal curriculum and certification program on Engagement throughout the organization. It will be held in conjunction with the Rewards & Recognition Expo and Engagement Pavilion, featuring leading exhibitors of reward, recognition and engagement products and services. Based on the Enterprise Engagement Curriculum and Certification program, Engagement University is designed to provide corporate practitioners and solution providers with formal education on the economics, definitions, framework and best implementation practices related to: • Improving customer loyalty and referrals • Enhancing distribution partner engagement • Increasing sales and customer service performance • Improving employee productivity, quality and wellness • Building better vendor relationships The Engagement University education programs do not overlap with exhibit hours, giving attendees the opportunity to meet with suppliers and see demonstrations of the various types of products and services covered in the education sessions. Led by a faculty of corporate practitioners, solution providers, research experts and professors in business and organizational/consumer psychology, the program brings to life a formal Enterprise Engagement curriculum and certification program with sessions on: • Engagement program design and implementation • Enterprise Branding • Communications • Learning and Gamification • Rewards & Recognition • Measurement • …and more Engagement University Directors and Faculty include: • Melanie Lewis, EEA Co-Curriculum Chair and former Director of Commercial Engagement, Astra-Zeneca • Gary Rhoads, Professor of Marketing, Marriot Graduate School of Business, Brigham Young University. • Allan Schweyer, EEA Curriculum Chair and Director, Center for Human Capital Innovation • Rodger Stotz, Research Director, the Incentive Research Foundation and Principal, Delta Qi Consulting • To be named shortly: Leading corporate end-users and solution providers presenting case studies and two professors in marketing and psychology to address the business and scientific basis of engagement. Registration will open Dec. 2, 2013. ... [ read more ]

In many industries and businesses, channel partners are key links between employees and customers- a weak link if they are ignored, an important source of strength if they are engaged. The stakes are high. Channel partner impact can be enormous in terms of sales volume, market share, brand reputation and “share of customer”, i.e., in engaging customers. Indeed, channel partners are often the sole link to the customer. But channel partners can also impact employee engagement, especially when they fail to deliver. Conversely, channel partner engagement is directly affected by the employees who manage them and who produce the products and services. In short, most businesses succeed only to the degree that symbiotic relationships exist between employees, customers, channel partners and vendors. This is the basis upon which “Enterprise Engagement” is built. In this paper, we focus on channel partners as a key constituent of organizational success and we offer practical strategies and tactics to engage them.... [ read more ]

Successful companies know that employees who are engaged, motivated and working towards a common goal, generate increased profits. Research shows that a motivated workforce inspires people to work for your company, do business with your company and buy your products and services. How do these organizations set themselves apart as a place where people want to work and do business? Come to The Motivation Show and find out! The 2012 Motivation Show, to be held at Chicago’s McCormick Place, October 23-25, is the world’s largest collection of ideas and solutions to engage, motivate, inspire, reward, connect and thank employees, customers and members. The show features more than 50 professional seminars and more than 500 suppliers of merchandise and travel services, as well as networking events to connect you and your peers with industry experts. New this year, the Incentive Marketing Association is presenting free 20-minute clinics on the exhibit floor to give attendees a fresh data-driven perspective on how incentive and recognition programs stimulate consumers and increase workforce productivity and innovation. The Show’s 6th Annual Conference, Connecting Engagement, Loyalty and Financial Results, will feature a series of 60-minute professional seminars in four learning tracks: Employee Recognition Customer Loyalty Sales Motivation Meeting & Event Management For complete information about attending the 6th Annual Conference Program, visiting the exhibit hall, or becoming an exhibitor, visit The Motivation Show website at www.motivationshow.com or call 866-730-6684. ... [ read more ]

Gary Rhoads, currently the Stephen Mack Covey Professor of Marketing and the Associate Director of Entrepreneurship Center at Brigham Young University, joins the Enterprise Engagement Alliance curriculum group as Academic Advisor. He will advise the EEA on its curriculum development on Enterprise Engagement for businesses, as well as the creation of an education program for students at various levels. The Enterprise Engagement Alliance is an outreach and curriculum development organization dedicated to establishing engagement as a formal business practice.... [ read more ]

Let know one think that Asian economies ignore trends in the West. The issue of Internal Branding, relatively new to the scene in the U.S., was the topic of a recent business conference in Singapore. The conference addressed internal branding from two perspectives: the brand used by the organization to attract talent the steps necessary to connect the external to internal brand... [ read more ]

Yet another study indicates the obvious link between employee engagement and customer satisfaction. Nurses who reported better working conditions in hospitals and less likelihood of leaving had patients who were more satisfied with their hospital stay and more likely to rate the hospital highly, according to a study of facilities in 13 countries, led by the University of Pennsylvania School of Nursing in the U.S. and the Catholic University of Leuven, Belgium, in Europe.... [ read more ]

As part of its recent rebranding, Groupe Aeroplan, parent of Carlson Marketing, announced that the company is changing its name to Aimia. The business-to-business brands LMG Insight & Communication and Carlson Marketing will now operate under the name Aimia. Also effective immediately, PollStream has changed its name to TemboSocial, reflecting the firm’s increased emphasis on its suite of solutions and the development of other software tools focused on connection, conversation, recognition and additional engagement products and services. ... [ read more ]

Peppers & Rogers Group’s 1to1 Media division has announced its 2011 class of 1to1 Customer Champions. The 1to1 Customer Champions program recognizes executives who believe in treating customers in a way that builds loyalty and engagement while driving bottom-line results for their organizations. Now in its eighth year, the program honors 15 executives annually who use innovative approaches to instill customer-centric strategies throughout their organizations. The 2011 honorees include: • Ven Bontha, Director of Customer Experience, CEMEX • Rich Brecht, Senior Contact Center Manager, J&P Cycles • Mike Colbourn, VP and Director of Marketing, Stowe Mountain Resort • Roger Curtis, President, Michigan International Speedway • Susan DeLaney, VP Customer Experience, UPS • Tom Feeney, President and CEO, Safelite AutoGlass • Dennis Fitzgerald, VP Customer Satisfaction, Yaskawa Electric America, Inc. • Stephen Jackson, Chief Information Officer, Harry Rosen Inc. • Donna Lendzyk, Manager, Customer Loyalty, SaskTel • Ingrid Lindberg, Customer Experience Officer, Cigna • David Payne, Assistant VP Contact Center, Stancorp Financial Group Inc. • Chuck Sliker, Senior VP of Operations Service, Arby’s • Jeffrey J. Smith, VP Operations and Loyalty Services, Omni Hotels & Resorts • Tim Teran, Senior VP Consumer Insights and Strategy, Macy’s Inc. • Jay Topper, Senior VP Customer Success, Rosetta Stone Info at www.1to1media.com/view.aspx?DocID=33197 ... [ read more ]

This year’s event will be one you won’t want to miss! We’re featuring two-full days packed with presentations and panel discussions lead by BP, Eddie Bauer, Lowes, American Airlines, BNSF Railways and many more. Attend and learn how to effectively handle situational messaging at your company including: crisis communications, mergers and acquisitions, corporate social responsibility and change management.... [ read more ]

This white paper from the Performance Improvement Council of the Incentive Marketing Association looks at how Sarbanes-Oxley requirements can affect incentive and recognition plans.... [ read more ]

This study from the Forum for People Performance Management and Measurement published in 2011 sought to understand the organizational drivers of employee satisfaction and employee engagement, and the downstream effects of these employee attitudes on customers and financial performance. This study was one of the research foundations for the creation of the Enterprise Engagement Alliance. The Forum was co-founded by Bruce Bolger and the Incentive Performance Center funded by The Motivation Show and about a dozen incentive companies in about 2000. ... [ read more ]

This research article identifies several characteristics driving employee engagement, including employee satisfaction, and identifies organizational communication as a key driver of employee satisfaction.... [ read more ]

This research report suggests that use of promotional products can improve advertising results.... [ read more ]

In today's economic environment, employers are struggling to find every advantage possible to thrive, grow or simply to stay in business. For most US based organizations payroll represents the largest expense. Advantages therefore, come first and foremost through better talent management.... [ read more ]

This document examines properties shared by Employee Lifetime Value and Customer Lifetime Value, which are explored in further detail in a 45-page research report entitled Employee Lifetime Value: Measuring the Long-Term Financial Contribution of Employees. ... [ read more ]

The old tools for reaching and building relationships with customers aren’t working as effectively anymore...... [ read more ]

This feature article from Engagement Strategies Magazine looks at how AstraZeneca's internal and external engagement efforts have helped to make it one of Fortune Magazine's "Most Admired Companies."... [ read more ]

What's the role of rewards and recognition within the field of enterprise engagement? There is almost nothing more engaging than a carefully selected reward or gift well suited to the recipient and commensurate with his or her contribution, as a customer, channel partner, or employee.... [ read more ]

Today, the structure of recognition and rewards solutions has to be such that continuous change nurtures interest according to societal trends. It must enable the thoughtful consideration of brand values as inherent to the initiative, and it must allow for contribution, participation, thought leadership, and rewards participation across all silos or types of work. The language of motivation is growing to keep pace with Social Behaviors, encompassing people’s needs for contribution to safety, innovation, and charity, as well as their need to collect accolades, points, recommendations, and thanks. In addition to achieving or unlocking rewards, collection of points ‘for the sake of collecting’ is demonstrated in Social Behaviors. ... [ read more ]

Improving Employee Engagement is not the product of one initiative. Organizations need a framework to achieve significant improvement in engagement. Sequencing and content of the initiative are critical, as is communication. ... [ read more ]

Measuring Intangibles Boosts Performance A new EEA white paper, Human Capital Diagnostics: Measuring the Intangibles, offers compelling proof that companies perform better when they make a concerted effort to measure things like employee performance, engagement, innovation and change. If human capital represents a company’s largest cost and most critical asset, it follows that decisions about talent are among the most important any organization will make. It also means that accurate human capital diagnostic (HCD) and assessment tools are vital to organizations in order to prevent expensive mistakes in hiring, training, deploying and managing the performance of talent. ... [ read more ]

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The shareholders of the automotive companies as well as all their stakeholders will suffer a severe blow from the current strike, belying the notion that shareholder capitalism is efficient. Here’s how mature labor-management relationships can prevent such issues in the future based in part on stakeholder management principles and insights from two recent EEA YouTube Shows on the potential future of productive labor-management relationships. ... [ read more ]

Here's a wrap up of the latest news in the world of Stakeholder Capitalism, Human Capital Management, and Enterprise Engagement. ... [ read more ]

This is the introductory session of the newly updated Enterprise Engagement Alliance Human Capital Management curriculum uniquely focused on addressing and aligning the interests of all stakeholders in organizations. ... [ read more ]

The newly expanded Enterprise Engagement Alliance Stakeholder Management Implementation Curriculum and Certification live, and recorded webinar program focuses specifically on the systems and tactics employed to turn talk about Stakeholder Capitalism into practice. ... [ read more ]

Here's a roundup of news and viewpoints about Stakeholder Capitalism, Human Capital Management, and Enterprise Engagement.... [ read more ]

In the face of noisy attacks from the right on Stakeholder Capitalism deliberately conflating it with Woke Capitalism, the Enterprise Engagement Alliance at TheEEA.org used the ISO 30414 human capital checklist to compare the characteristics of Shareholder, Woke, and Stakeholder Capitalism to evaluate whether Shareholder Capitalists or Stakeholder Capitalists are more prone to woke tendencies.... [ read more ]

Despite widespread coverage of the Stakeholder Capitalism movement in the business media, the subject is not mentioned in the mainstream media and is largely unknown to citizens, neither in the US nor elsewhere. A group of professors and other interested parties aim to help change that through a documentary, "Fishing with Dynamite," available through Google Play and a few other services. The challenge of course, is getting people to see it. ... [ read more ]

How important is ethics to the success of your business? How important is ethics to your employees? Do you think the business world, in general, needs to become more ethical? Most businesspeople agree that ethics is of the utmost importance, however, the word 'ethics' is absent from the employee engagement narrative.... [ read more ]

Business leaders worldwide are talking about Stakeholder Capitalism. The EEA Stakeholder Management Implementation Curriculum and Certification program focuses on the systems and tactics with contributions from world-wide pioneers in the implementation of Stakeholder Management and Enterprise Engagement --the theory, framework, and practical implementation of Stakeholder Capitalism principles.... [ read more ]

Allianz makes clear that it publishes its human capital report to help engage stakeholders, not for compliance purposes...Gallup survey shows US employee engagement at record lows...Lawyers eye expected human capital reporting metrics-based standards from the US Securities & Exchange Commission.... [ read more ]

Close observers of the Stakeholder Capitalism movement will note that there is much talk, but little apparent action beyond public pronouncements and donations. ... [ read more ]

A study of the application of "Shared Value" (SV) strategies in Brazil by Silvia De Tommaso PhD scholar at the University of Sao Paulo's School of Economics, Management, and Accounting, suggests that addressing the needs of all stakeholders not only does not compromise the interests of shareholders but works in their favor. ... [ read more ]

Best known for its tires and restaurant and hotel guides, Michelin is also an example of Stakeholder Capitalism in action. As the graphic Michelin uses to tell its human capital story clearly shows, Stakeholder Capitalism is simply better business. ... [ read more ]

A technology company that employs both Russians and Ukrainians worked for a year to create a formal, ISO-30414 verified human capital report to demonstrate its commitment to its employees across Eastern Europe and elsewhere, only to face war in Ukraine, where one-third of the company's employees live and work and where many of its Russian employees have friends and family... [ read more ]

While the world's universities jumped on environmental sustainability as a major focus for research and education, educators have only slowly embraced education about the "S", of Environmental, Social, Governance or related reform efforts. ... [ read more ]

This recent Enterprise Engagement Alliance YouTube show - "Stakeholder Capitalism: The Definitive Webinar"- brings together early founders of the movement to clarify the definition and implementation process being confused by newcomers with “woke” capitalism and "corporatism." ... [ read more ]

What if every public company and those that do business with them had to publish each year a report on how they treat people, sharing specific methods and metrics addressing workforce turnover, skills and development training, compensation, benefits, workforce demographics including diversity, and health and safety, and the demographic composition of their boards? ... [ read more ]

According to the Conference Board, 90% of C-suite executives say the shift to Stakeholder Capitalism is underway - and 80% say it is happening at their company, and yet this webinar indicates that there is still no agreement on a definition or implementation game plan. ... [ read more ]

Stakeholder Capitalism has received prominent coverage in the New York Times, Wall Street Journal, Fortune, CNBC, the National Review, and still most people have not heard about it, know what it means, or how it can affect their lives and businesses. ... [ read more ]

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A new stakeholder survey created by the Center for Human Capital Innovation known as DEI360 is built to help organizations establish a baseline for the effectiveness of Diversity, Equity, and Inclusion processes. The Enterprise Engagement Alliance is using it as part of an anonymous three-week survey to measure the perceived level of DEI in business, ending Feb. 28, 2022. ... [ read more ]

Based on the tone of the new book "Davos Man", by New York Times global economics correspondent Peter S. Goodman, one might think he's opposed to Stakeholder Capitalism. In fact, in this recent interview, his views largely mirror those who believe in a system that optimizes returns for investors by transparently creating value for customers, employees, supply chain partners, communities, and the environment. ... [ read more ]

The Edelman 2022 Trust Barometer, which surveyed 36,000 people in 28 countries, finds that of all institutions people put their greatest faith in business to help solve societal problems, placing even more pressure on organizations to take action. ... [ read more ]

This working group of senior executives at the Conference Board finds that the Stakeholder Capitalism movement is already affecting their businesses.... [ read more ]

Colorado UpLift's staff of 40 mentors and teachers have a challenging job helping kids from troubled homes navigate multiple challenges to find their way in life. The Denver-based not-for-profit has hired ProsperBridge to help employees address the financial and other challenges in their lives through the support of dedicated Personal Prosperity Assistants. ... [ read more ]

Despite the enormous academic interest in the world of sustainability in general, the academic world has largely ignored the concepts of Stakeholder Capitalism, often called Conscious Capitalism, Inclusive Capitalism, Stakeholder Management, or the "Social" of Environmental, Social, Governance (ESG) management. Grand Canyon University is among the first focus on Conscious Capitalism in its graduate program. ... [ read more ]

Despite decades of pressures from racial and social equity groups, US corporations have for the most part made only slow progress toward baking Diversity, Equity, and Inclusion (DEI) into their business plans, according to panelists Eric Darrisaw, Principal, Lazarus Advisors, a boutique advisory firm focusing on Environmental, Social, Governance (ESG), human capital management, and DEI; Marvin Owens, Chief Engagement Officer, NAACP Impact Shares; and Rene Redwood of Redwood Enterprise, a corporate strategic planning and human capital advisor with a focus on DEI. ... [ read more ]

The Enterprise Engagement Alliance was founded in 2008 to advance a strategic and systematic approach to people across the enterprise, otherwise known as the "S" of Environment, Social, and Governance (ESG). ... [ read more ]

A new HR.com survey finds that the failure to implement a strategic approach to engagement has come home to roost, with 4 million Americans resigning their jobs in one month alone. ... [ read more ]

A worldwide movement is well underway that has the potential to transform America without the need for any political consensus, legislation, or tax increases. Surveys show that its principles are popular on both sides of the political divide, and its practice can help create greater prosperity, improve the daily experiences of both employees and customers, create opportunities for supply chain and distribution partners, as well as for communities and the environment, all while addressing inequalities across society. ... [ read more ]

For years, employee engagement was a nice to have for many companies. They set aside budgets for rewards and recognition, engagement technology, perquisites, and perhaps offered half-days on Fridays or holiday breaks as an extra measure. Yet, only a small percentage of companies go further by having a strategic human capital management plan with a clearly articulated set of methodologies and metrics to assess progress and to continuously improve. Will the traditional ad hoc approach change in the era of the Great Resignation? Expert observers believe the jury is still out.... [ read more ]

R. Edward Freeman, Professor of Business Administration at the University of Virginia Darden School of Business, has joined the Enterprise Engagement Alliance advisory board to help provide executive briefings for boards of directors, CEOs, senior management, and investors.... [ read more ]

Here's a summary of recent news from the general business or other media about Stakeholder Capitalism, human capital, and Enterprise Engagement topics.... [ read more ]

Who better to catch up with on the state of Stakeholder Capitalism than R. Edward Freeman, Professor of Business Administration at the University of Virginia Darden School of Business. His 1984 book "Stakeholder Management" helped give rise to the extensive research on the benefits and methods of managing and addressing all stakeholders in an organization, rather than focusing specifically on the interests of shareholders. This has earned him the designation as a "father" of Stakeholder Capitalism by organizations such as JUST Capital.... [ read more ]

A new report from the Incentive Research Foundation focuses on the use of teams and incentives in business and cites research to help identify the best strategy for different situations. ... [ read more ]

Recent papers published by Oxford University, New York University Stern Business School, Stanford University, London School of Economics, Amrita School of Arts and Sciences in India, University of Sydney, Australia, and in other countries signal heightened interest in the "S" of Environmental, Social, Governance, increasingly used interchangeably with Stakeholder Capitalism. ... [ read more ]

A leading international social recognition company based in Calgary, SK, wins $1 million interest-free repayable funding to further its worldwide expansion.... [ read more ]

A quick Google search proves that attention continues to grow for the concept of Stakeholder Capitalism at the highest levels of business. The subject garnered mixed reviews in the media coverage provided to reflect on any progress in the past two years.... [ read more ]

Organizations that sell through distribution partners can achieve higher revenues, higher sales per distributor and greater market share, and greater willingness to recommend through a strategic, systematic and holistic approach to engaging channel partners. ... [ read more ]

With the second anniversary of the Business Roundtable's historic commitment to what is now called Stakeholder Capitalism, the business media will do the usual fact check to see if the pledge is being kept. There is little way to know the answers because public companies do not yet disclose the information necessary to judge. ... [ read more ]

This new initiative by the Conference Board, one of the nation's most influential executive research and learning organizations, has begun to address the practical implementation of Stakeholder Capitalism for its C-suite executive members. ... [ read more ]

Organizations often ask junior or other multi-tasking managers to investigate human capital or engagement tactics without having extensive experience. These EEA YouTube shows bring together expert panelists to discuss best practices and critical issues related to employee and enterprise engagement technologies, along with the opportunity to stream short video interviews with the owners or senior management of specific technologies to gain a more personal insight on the various options. ... [ read more ]

Wikipedia beats Dictionary.com and Merriam Webster to the punch with publication of a thorough review of Stakeholder Capitalism submitted by the EEA. It includes a discussion about the definition, history, benefits, etymology, and cites many of the early founders. ... [ read more ]

Here's a wrap-up of the latest news on Stakeholder Capitalism, Human Capital Reporting and Metrics, and Enterprise Engagement.... [ read more ]

The Enterprise Engagement Alliance has consolidated all its educational and information resources on the "S" of Environmental, Social, and Governance (ESG) into a single 24/7, 365-day-a-year information center with news, resources, and training available via the Web, social media, e-newsletters, Youtube expert panels, face-to-face learning, and books. ... [ read more ]

It is all but inevitable now that US public companies will have to disclose specific information on their employees, workforce engagement, turnover, DEI (Diversity, Equity, Inclusion), and safety and wellness. The accounting and management consulting powerhouse PwC has committed to hiring up to 100,000 people to help organizations around the world develop and implement Environmental, Social, and Governance (ESG) management strategies around the world. ... [ read more ]

A new student society for college students interested in Environmental, Social, Governance (ESG) management, increasingly known as Stakeholder Capitalism, aims to help engage and educate a new generation of management, entrepreneurs, and investment analysts who fully grasp the new principles of success through people: creating returns for shareholders by creating value for customers, employees, distribution and supply chain partners, communities, and the environment. ... [ read more ]

The CBS news show "60 Minutes" last year featured a story on employers hiring neurodivergent employees to help tackle specialized tasks. The firm Specialisterne specializes in helping match companies with talented employees on the spectrum, whose talents are often overlooked because of unexpected social behaviors. Finding a way to create wealth by solving social problems is a hallmark of Stakeholder Capitalism principles. ... [ read more ]

It took a leap of courage for an expert in financial and wealth management to focus on developing an employee engagement business eight years ago. Akeela Davis says the journey started long before that. ... [ read more ]

Offering so many services to support the growing field of Human Capital Management and the discipline of Enterprise Engagement, the Enterprise Engagement Alliance at TheEEA.org can seem confusing to some. Here's a Q&A with Bruce Bolger, Founder of the Enterprise Engagement Alliance, to explain the Engagement Agency and how it fits into the overall goal of the Enterprise Engagement Alliance: to promote a strategic and systematic approach to people management across the enterprise to fulfill the "S" of Environmental, Social, Governance management principles, increasingly known as Stakeholder Capitalism. ... [ read more ]

For the purposes of evaluating, let alone auditing the human capital practices of organizations large and small, the International Organization for Standardization (ISO) standards can provide institutional shareholders a sensible format for disclosure of information on human capital management, including Diversity, Equity, and Inclusion (DEI) information, that is more likely to have an actual impact on organizational results. Not only have ISO standards proven their effectiveness in the world of quality management and other fields, over one million companies worldwide, including many public companies, already are accustomed to ISO procedures and audits. ... [ read more ]

Total Rewards might be one of the best ideas in human resources that once attracted a lot of buzz but never took off, according to this Enterprise Engagement Alliance Youtube show featuring panelists who are at the front lines of leadership and talent development, compensation, and benefits. ... [ read more ]

Last month, the Enterprise Engagement Alliance shared a rating system for human capital reporting that investors and other stakeholders increasingly seek from organizations in which they wish to invest, work for, do business with, or have located in their communities. ... [ read more ]

While the world's business in-crowd talks up #humancapitalmanagement and #Stakeholdercapitalism, we need solution providers and management with the practical skills and services to help organizations effectively engage all stakeholders.... [ read more ]

ProsperBridge is the latest company to be featured in the EEA Human Capital and Enterprise Engagement Youtube channel profiles of solution providers in all areas of engagement. EEA Solution Provider profiles are designed to create a 24/7 online opportunity for organizations and solution providers to learn about services through interviews with their management.... [ read more ]

Management involved with engaging people have to be jacks of many trades -- from branding, culture, and communications to DEI (Diversity, Equity and Inclusion), innovation, and human capital analytics. In its quest to help organizations profit from the principles of Stakeholder Capitalism through an enterprise approach to engagement, the Enterprise Engagement Alliance is building a continually growing library of 30- to 60-minute panel discussions with experts at the front lines of implementing people-focused strategies. ... [ read more ]

A combination of the pending retirement of Baby Boomer physician workforce, burnout, and a lack of urgent focus on human capital investment could exacerbate a serious labor shortage of physicians in many parts of the country in the future, says Dr. Hieu Bui, a radiologist, data analytics and technology advisor. ... [ read more ]

As part of its commitment to promoting more meaningful human capital reporting, the Enterprise Engagement Alliance recently announced a rating system for summarizing and evaluating the reports of any type of organization. ... [ read more ]

A bill introduced into the California Assembly in March 2021 would require companies with over 1,000 employees to disclose specific information on employment, pay, safety, diversity, and more, in return for qualifying for unspecified incentives from the state in the form of preferential treatment in government contracts and potentially reduced taxes or fees. ... [ read more ]

An internationally recognized keynote speaker, a New York Times best-selling author, and a sought-after voice on the topic of employee engagement, Kevin Sheridan will provide advisory services to the Engagement Agency at EngagementAgency.net--an advisory and managed outsourcing service specifically focusing on the implementation of human capital management, reporting, and ROI of engagement to support Stakeholder Capitalism implementation.... [ read more ]

A recent report published by the National Association of Corporate Directors (NACD) reads like a playbook from the past. Despite all the talk about Stakeholder Capitalism, human capital management and reporting in the business media over the past year, the organization’s list of board priorities indicates growing awareness of the people business, but that there is a long way to go.... [ read more ]

Here's a week of news briefs from the world of Stakeholder Capitalism, Human Capital Management, and Enterprise Engagement. ... [ read more ]

The push for ESG investing continues to increase…IBM report on the sorry state of the CMO and CHHO position…Microsoft enters employee experience space with Viva platform. ... [ read more ]

This EEA Zoom show on the principles, ROI, and challenges facing the implementation of Stakeholder Capitalism kicks off a new 30-minute series of strategic and tactical Youtube shows to support new education programs produced by the Enterprise Engagement Alliance. The EEA 2.0 education program focuses on the development, implementation, and measurement of Stakeholder Capitalism and human capital management practices across the enterprise. These programs are designed for boards, CEOs, CFOs, CHROs, CMOs, etc., and managers at all levels seeking to understand how to implement at a practical level the Stakeholder Capitalism theory and human capital management practices. ... [ read more ]

Here’s an update on news about Stakeholder Capitalism over the last week. EY Linked in poll finds people are the No. 1 priority…New Council on Inclusive Capitalism supported by the Vatican…Brian Moynihan, Bank of America co-chairman, touts Stakeholder Capitalism on Fox business news… McKinsey study says Stakeholder Capitalism and Digitalization rank among the biggest trends for 2021…. …Coalition for Inclusive Capitalism issues formal framework…Biden Administration will rescind Trump Administration restrictions on ESG investments.... [ read more ]

65 major companies commit to following the new World Economic Forum Stakeholder Capital metrics...A study finds that the HR field remains largely unaware of human capital reporting...Prince Charles signs up to support the Sustainable Markets initiative, which now incorporates the people aspects of Environmental, Social, and Governance (ESG) management. ... [ read more ]

Every organization will one day need to do what companies like Micron Technology are doing today: publishing comprehensive Corporate Responsibility Reports. Based on the new US Securities & Exchange and European Union human capital disclosure requirements, the known viewpoints of incoming Biden administration officials at the Securities & Exchange Commission and Labor Department, and the pressure from ESG (Environmental, Social, and Governance)-oriented investors, employees, customers, and communities, organizations of almost every size will eventually have to publish Corporate Responsibility Reports. ... [ read more ]

Stakeholder Capitalism was developed organically by businesspeople seeking a more sustainable form of profit generation, not by politicians or academics. But there are steps government can take to accelerate the movement.... [ read more ]

The process of addressing the challenges of the pandemic and post-pandemic world is prompting many organizations to embark on new self-discovery journeys, reinvention paths, and the redesign of their businesses, products, and services. Many organizations are already on the way to digital transformation and transformational innovation. The time is now to address the field of Knowledge Management.... [ read more ]

A major international accounting firm calls for more education on ESG (environmental, social, governance) reporting...The World Business Council and Baker Mackenzie law firm call for more board oversight of sustainable management... [ read more ]

Michael Mazer, an advisor to the Engagement Agency M&A group, one of the first mergers and acquisition firms focused on engagement and human capital metrics, talks about why the people factor remains largely overlooked in the world of mergers and acquisitions. He believes the focus on Environment, Social, and Governance (ESG) investment and management practices and the Stakeholder Capitalism movement will create even more interest in the people factor. ... [ read more ]

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Microsoft, Nvidia, Apple, Intel, and Alphabet receive the top five honors in Just Capital’s annual rankings of Stakeholder Capitalist companies. The companies are ranked based on the priorities of Americans surveyed on an ongoing basis by the Harris poll, focus groups, and online surveys, according to JUST Capital. Forbes recently held a webinar with top executives and board members from multiple companies to discuss Stakeholder Capitalism. ... [ read more ]

The HR world has talked about employee engagement for over 20 years and yet employee engagement and customer satisfaction scores have not improved, according to surveys by Gallup and the American Customer Satisfaction Association. This 30-minute Zoom show focuses on how employee engagement practices can be designed to provide a clear ROI and contribute to an overall human capital management strategy.... [ read more ]

As ISO standards clearly emphasize, the best organizational results come from sensible, evidence-based decision making focused on achieving agreed-upon goals, rather than from the desire of leaders to acquire power. ... [ read more ]

The pandemic has forced global enterprises to change in ways that they were not ready for and identify new ways of working. For many organizations both large and small, wading through the pandemic is a matter of survival, but for others, the changes have been a silver-lining amidst the crisis. How have these forward-looking organizations tackled this chaotic year? How are they planning to set the global HR agenda for 2021 and beyond?... [ read more ]

The Engagement Agency's M&A group expands to provide mergers and acquisition services for owners proud of their investment in people. ... [ read more ]

AnchorAccording to Dr. Solange Charas, founder of HC MoneyBall and creator of HCMetrix - the company's human capital analytics and benchmarking platform - CEOs and their management lack critical information if they are not monitoring selected key metrics that strongly correlate to corporate financial performance.... [ read more ]

The new focus on human capital management and metrics, and the need to create a more tangible return on investment in people, is creating a new opportunity for CFOs to add value to their organizations. This EEA Zoom Show, set for Sept. 10 at 1 pm ET US, brings together panelists with extensive experience in finance to discuss the opportunities and challenges. ... [ read more ]

The survey finds that while board directors everywhere support these principles, there is even greater enthusiasm outside the US. The UK-based Diligent Institute provides publicly available research on global board governance.... [ read more ]

Two recent contributors to the Harvard Law School Forum on Corporate Governance offer contrasting views on the Stakeholder Capitalism movement. One of those views, published in the New York Times, opposes Stakeholder Capitalism based on what the Enterprise Engagement Alliance believes to be a false definition. The other article in the Harvard Law School publication takes the opposite view that investors are demanding organizations to focus on purpose and culture. ... [ read more ]

COVID-19 has created new and unforeseen issues making employee engagement even more important than ever, assert the presenters of this HR.com webinar on Aug. 20 at 2 pm ET US. ... [ read more ]

The Enterprise Engagement Alliance strategic Zoom Show on Aug. 12 at 1 pm ET will focus on Business Operating Systems, an invaluable approach to running a better business of almost any size. The EEA tactical Zoom Show on Aug. 13 at 1 pm US, sponsored by the Brand Media Coalition, will cover the emerging concept of Brand Media, Experiences and Surprise and Delight in rewards, recognition, and gifting. ... [ read more ]

The EEA is creating the first formal learning and certification program on Human Capital Management, Measurement, Employee Engagement ROI, and Compliance for chief financial officers for CFO.University, a leading community for CFOs that will qualify CFO.University members for an EEA CFO certification and annual membership status. This new course at CFO.University is focused specifically on the needs of the CFOs seeking to understand the basic principles involved with managing, measuring, and reporting on all aspects of human capital and employee engagement. ... [ read more ]

Allan Steinmetz, CEO and founder of Inward Strategic Consulting, a pioneer in the concept of linking external and internal marketing and engagement, is tapped to oversee the Enterprise Engagement Alliance’s Brand Marketing certification program. ... [ read more ]

Dave Ulrich, a leading HR innovator, believes that Covid-19 will only increase the CEO focus on human capital and engagement, but that HR will have to make a business case for people investments.... [ read more ]

Saqlain Sher, a senior HR professional with nearly 18 years of human resources management experience in Pakistan, Oman, and Abu Dhabi, has achieved the ISO 30414 certification for implementation of human capital internal and external reporting. ... [ read more ]

The culture company Appreciation at Work has launched a new Virtual Appreciation at Work™ Training Kit specifically designed to make its training assets easily available in the new working conditions caused by the COVID-19 pandemic.... [ read more ]

Why is a leading professor of finance at the London Business School a strong advocate for employee engagement? Because it’s better business, he says. That’s the premise of Alex Edman's new book, Grow the Pie: How Great Companies Deliver Both Purpose and Profit, published in March by Cambridge University Press. Edmans will be a panelist in a series of upcoming EEA Zoom Shows... [ read more ]

A new SaaS-based platform is the first to help organizations benchmark profitability, liquidity, and key human capital metrics through a low-cost, easy-to-use platform designed to help improve business performance, value creation and decision-making related to financial operations and people management.... [ read more ]

A 30-year veteran of the incentive, events, and engagement field with a special focus on Business Operating Systems and return-on-investment measures, Todd Hanson has launched Catalyst Performance Group to help organizations build more sustainably successful businesses with better stakeholder experiences. Bruce Bolger, Founder of the Enterprise Engagement Alliance, serves as an Executive Advisor.... [ read more ]

A pioneer in connecting customer and employee engagement, Allan Steinmetz, Founder of Inward Strategic Consulting, prescribes a strategic and systematic approach to establishing a new normal within your organization. ... [ read more ]

A recent Harvard Business School paper finds more evidence that companies focused on people outperform their competitors, even during market downturns.... [ read more ]

Believe or not, performance improvement and engagement strategies are required of federal agencies under the Government Performance and Results (GPRA) Modernization Act of 2010. The challenge, according to Mike Anderson, formal Chief Human Capital Officer for the Department of Housing and Urban Development, is that too many departments just check off the box. A government HR expert prescribes a combination of performance management and employee engagement rarely employed in free enterprise either. ... [ read more ]

The key findings of the Enterprise Engagement Alliance webinar on Human Capital Management, Metrics and ROI of Engagement held May 19, 2020: Most attendees agree that Covid-19 will put an even greater focus on people and that very few organizations have a strategic and systematic approach to stakeholder engagement. Trust will be a critical factor as we come out of the crisis. ... [ read more ]

CFO.com, one of the leading media platforms for chief financial officers, appears to be increasing its coverage of the emerging topic of human capital management and metrics. Ironically, CFOs are uniquely positioned to address the issues that have impeded the emergence of strategic human capital management and Stakeholder Capitalism principles, because they have influence not only with the CEO and board, and with human resources, but in all aspects of the organization from marketing to community engagement.... [ read more ]

The Organizational Transformation team of Protiviti, a global consulting firm, has joined the Enterprise Engagement Alliance to support its Human Capital advisory practice and help clients make better use of human capital analytics for internal and external reporting. ... [ read more ]

A one-hour webinar presented by the faculty of the Enterprise Engagement Alliance clearly shows the key human capital metrics organizations can use to better achieve their goals and how to design return-on-investment based engagement processes. ... [ read more ]

The need for strategic Knowledge Management (KM) immediately became apparent when companies had to let go large percentages of their workforces as a result of the pandemic. A culture based on Knowledge Management increases an organization's resilience in good times and bad. ... [ read more ]

Despite the enormous worldwide economic downturn, the field of engagement has an unprecedented opportunity. Suddenly every CEO is confronted with the long-overlooked fact that not only are people an organization's No. 1 asset, they are its only asset. For the first time, we can literally see that without customers, employees, distribution partners, suppliers and communities, all our real estate and equipment are valueless. ... [ read more ]

In HRchat episode 166, we hear from Zahid Mubarik about HCM and how ISO Human Resources Standards could help shape the new normal of a post-Covid-19 business world.... [ read more ]

The Appreciation at Work organization sent a survey to 1,250 at-home workers at the end of March to get an early feel for the impact of remote working on employees in the age of Covid-19. The findings are based on 85 responses, 88% from women, and 12% from men... [ read more ]

Here's an update on the key trends outlined in part I of this series (See ESM: News Analysis: The Potential Long-Term Impact of Covid-19 on Business). http://www.enterpriseengagement.org/articles/content/8634491/news-analysis-the-potential-longterm-impact-of-covid19-on-business/ ... [ read more ]

While the crisis has only just begun, leaders must begin to look ahead. This analysis aims to project what business will look like post-pandemic, assuming that the world’s experience with the disease is no worse than China's so far. With the disease still running its course, it’s almost impossible to guess the short-term impact on our lives and the economy.... [ read more ]

To keep the engagement community connected during a period without trade shows and business travel and to keep people informed when reliable information is needed, the Enterprise Engagement Alliance provides free supplier listings on the EEXAdvisors.com online marketplace and ESM at EnterpriseEngagement.org provides news announcements for all suppliers or organizations seeking to share information.... [ read more ]

A veteran in brand alignment processes for organizations and teams is launching a new certification program for practitioners and solution providers being tested on March 24, in Hamilton, NJ, near Philadelphia. Three slots are open for a program ordinarily priced at $795. ... [ read more ]

The growing push for human capital disclosures, accelerated by the recent announcement by 140 World Economic Forum members who have agreed to start making annual human capital disclosures, is the topic of a HR Gazette podcast conversation with Bruce Bolger, Co-Founder, International Center for Enterprise Engagement at TheICEE.org. ... [ read more ]

When 140 of the world’s largest companies support an effort to develop a core set of common metrics and disclosures on non-financial factors to their investors and other stakeholders, the pressure will only grow on all organizations to publish Corporate Responsibility Reports for their customers, employees, communities, and boards, whether in the private or public sectors. ... [ read more ]

Kari Vrba, Chief Commercial Officer for Augeo, has been named Chair of the Incentive Research Foundation (IRF) Board of Trustees. The IRF at TheIRF.org is the leading research organization in the incentive, rewards, and recognition field. ... [ read more ]

Al Cini, the innovator behind the Brand and Culture Alignment Toolkit (BCAT), has taken a process he used to create alignment in project teams in the broadcast media industry to foster any type of organizational alignment in a sustainable way. ... [ read more ]

Counsellor Ltd., a Cyprus human resources consulting firm, has assumed the Country Leadership role for the International Center for Enterprise Engagement at TheICEE.org.... [ read more ]

An HR professional with 13 years of front-line human resources management in Jordan, Adi Mazen Adi has earned both SPHRi (Senior Professional in Human Resources – International) and SHRM-SCP (Society for Human Resources Management- Senior Certified Professional) certifications. ... [ read more ]

While the US Securities & Exchange Commission considers finalization of its proposed rule to require human capital disclosures from public companies in the US, European Union Directive 2014/95/EU is now taking effect in 28 member states. ... [ read more ]

Zahid Mubarik, Executive Director of the Middle East, Central Asia, and Eastern European region of International Center for Enterprise Engagement and CEO of HR Metrics, is the second individual to receive a professional certification for ISO 30414 Human Capital Internal and External Reporting.... [ read more ]

With organizations under increasing pressure to publish corporate responsibility and sustainability information, ISO 30414 Human Capital reporting standards provide a clear, voluntary roadmap for collecting and reporting meaningful data about the management of people in a way that enhances experiences and reduces risk. ... [ read more ]

Worldwide interest in the new ISO 30414 human capital guidelines is demonstrated by the attendance of leading human resources and analytics executives from six countries in the first ICEE (International Center for Enterprise Engagement) webinar on the new standard. Several have already begun their ISO 30414 professional certification. ... [ read more ]

A 16-year veteran of Engagement Enterprises assumes Global Engagement Director role for the International Center for Enterprise Engagement at TheICEE.org to establish ICEE's European headquarters in Lille, France, and to support global operations, content marketing and social media. ... [ read more ]

A survey of 377 incentive industry professionals comprised of 45% corporate buyers, 33% incentive provider, and 21% suppliers, conducted between July and August 2019 by the Incentive Research Foundation, finds net optimism for the economy at 41%, nearly double the response in 2017: 85% of respondents forecast that their companies will have strong economic performance in 2020. ... [ read more ]

Over the last three months, the prestigious Business Roundtable and trend-setting CEOs such as Marc Benioff of Salesforce and Henry Blodget of BusinessInsider.com have advocated for a new approach to capitalism that all have one principle in common: the need to strategically and systematically address the needs of all stakeholders-customers, employees, business partners, communities, anyone who touches the organization directly or indirectly. The question is no longer if CEOs are going to get it, but rather what they are going to do. ... [ read more ]

Jeff Grisamore, President & CEO of EGR Inc./BlackLab Media, a New York-based company that was among the first to brand itself an engagement agency in the early 2000s, reflects on the return on his near 20-year investment in the Enterprise Engagement movement and why he believes it has the potential to disrupt not only the traditional incentive, recognition, and loyalty business, but also the marketing, advertising and consulting businesses. ... [ read more ]

This new outreach effort addresses the special connection between people and brands and the need for solutions providers that can help organizations implement a strategic and systematic approach to engaging all stakeholders in a sustainable way.... [ read more ]

The combined organization describes itself as the largest Enterprise Engagement firm, with sales of over $300 million in employee, channel, and sales channel engagement, and owner of the only ISO 10018-compliant Enterprise Engagement portal technology. ... [ read more ]

To better understand the potential impact of the new Securities & Exchange Commission (SEC) Human Capital disclosure language in the new proposed SK regulations, ESM turned to Larry Beeferman. As a Fellow at Harvard Law School’s Labor and Worklife Program who helped establish and for many years led the Pensions and Capital Stewardship Project there, Beeferman is a realist when it comes to matters related to human capital and investment concerns. While encouraged by the new attention to human capital management, Beeferman is concerned that the draft regulations do not call for sufficient disclosure.... [ read more ]

David Simmonds, Chairman, HR Analytics Ltd., is the first individual to receive a professional certification for ISO 30414 Human Capital Internal and External Reporting, announced Dr. Ron B. McKinley and Lee S. Webster, co-founders of the International Center for Enterprise Engagement at TheICEE.org, the only organization offering this certification. ... [ read more ]

The KM Cookbook serves up a menu of success stories and strategies for organizations wanting to know more about Knowledge Management Standard ISO30401 whether they intend to pursue certification, or simply seek to use it as a framework to review their existing programme and strategy.... [ read more ]

Knowledge management (KM) expert and author Patricia Eng is the first to earn professional certification in ISO 30401 knowledge management systems from the International Center for Enterprise Engagement at TheICEE.org, the first and only organization offering certification to this standard.... [ read more ]

Nearly 10 years after the Enterprise Engagement Alliance was founded, the world’s leading CEOs in the Business Roundtable formally embrace an enterprise approach to engaging all stakeholders that uses language almost identical to that adopted by ISO (International Organization for Standardization) standards, including ISO Annex SL requirements in ISO 90001 Quality Management and 60 ISO standards, as well as in ISO 10018 Quality People Management standards and ISO 30414 Human Capital Management guidelines.... [ read more ]

The new rule would require public companies to disclose more information about the "attraction, development, and retention, of personnel." Anyone is invited to comment at the e-mail or web site address provided below. ... [ read more ]

The study finds that standards apparently have a broad impact on the economy that can be measured in dollars, innovation, and competitive advantage. ... [ read more ]

HR professionals and consultants now have a new way to distinguish themselves as industry leaders through the first-ever ISO certifications for human capital management provided only by the International Center for Enterprise Engagement by the people who helped pioneer their creation. ... [ read more ]

According to a survey of 19,000 employees worldwide, only about 16% are "ully engaged," and this percentage hasn’t changed much since 2015, meaning that 84% of workers are just "coming to work" instead of contributing all they could to their organizations. ... [ read more ]

This book was written for anyone who is interested in using their knowledge more effectively to optimize operations. This knowledge can be their own, that of the teams in which they work, or the knowledge of the wider communities and teams in which they participate.... [ read more ]

Despite hundreds of billions of dollars spent annually by organizations to engage employees and customers, numerous independent research studies find that neither employee nor customer engagement have improved appreciably in more than a decade. ... [ read more ]

Earl Hurd, Sales Manager, Says the ROI of the certification is better relationships with customers. Three account executives on the 1-800-Flowers.com corporate sales team have earned their Certified Engagement Practitioner (CEP) designation from the Enterprise Engagement Academy at EEA.tmlu.org. ... [ read more ]

A definitive guide to all the tools, tactics and types of engagement solution-providers, offering strategic and tactical solutions for all types of organizations, audiences and applications, as well as some insights on how to select the right solution-provider for your needs and how your organization will pay for the services and measure the impact. ... [ read more ]

Learn actionable innovation tactics and strategies from executives from Google, Unilever, Siemens, Havas, Vice, Mastercard, Viacom, Barclays, Condé Nast, Pearson, Swiss Re and more in day of informative keynotes, panel sessions, and structured networking activities.... [ read more ]

This profile of Gary Vaynerchuk, the CEO of VaynerMedia, a fast-growing New York-based digital marketing agency, continues ESM's new Quality People Management CEO series honoring chief executives at organizations that base their success on a strategic and systematic approach to engaging all stakeholders - customers, distribution partners, sales and nonsales employees, vendors and communities. ... [ read more ]

ESM readers will find the results of this recent Korn-Ferry study of no surprise, but it should be a wake up call to both boards of directors and business school educators: Most CEOs have yet to embrace the value of a strategic and systematic approach to human capital management. ... [ read more ]

In Part 1 of this series on ISO 10018, ESM interviewed Dr. Ron McKinley and Lee S. Webster of the International Center for Enterprise Engagement at TheICEE.org on their progress with ISO 10018 Quality People Management. In Part 2, we offer a checklist that enables you to quickly determine how close your company may be to achieving certification. ... [ read more ]

The trend toward more inter-connected and aligned engagement strategies across the organization is apparent in the Petco program honored by Incentive, a leading trade publication. ... [ read more ]

The new honorary ISO 10018 citation for CEOs recognizes leaders with the courage to break the old 20th century leadership mode and embrace the importance of strategic Human Capital Management. This commitment is demonstrated by a CEO-led strategic and systematic approach to engaging all stakeholders consistent with ISO Annex SL and ISO 10018 Quality People Management standards, as well as the new ISO 34014 Human Capital disclosures. ... [ read more ]

In a recent article, "News Analysis: Enterprise Engagement Creates Big Opportunity for HR Management," ESM suggests that the emergence of Enterprise Engagement creates a unique opportunity for Human Resources to play a leadership role in overall implementation. Not so fast, suggest experts in marketing. They see the Chief Marketing Officer as the person in charge of brand engagement across the enterprise. ... [ read more ]

The issue of investing in people is heating up. In a recent ESM article, "Sen. Elizabeth Warren Proposes Bill That Would Mandate Enterprise Engagement Practices at Large Companies," we predicted that pressure would continue to grow for legislative action on investments in Human Capital. Now Senators Chuck Schumer of New York and Bernie Sanders of Vermont are proposing a bill that would put limits on stock buybacks on public companies that fail to invest in people. ... [ read more ]

The Sales 3.0 Conference has joined forces with the Enterprise Engagement Alliance to provide a comprehensive education program that connects the dots between sales, marketing and the entire organization to achieve higher performance and a better stakeholder experience. ... [ read more ]

Creative Visions Inc., a 30-year-old Raleigh, NC company, has entered into an agreement with The Engagement Agency LLC to bring broader engagement solutions to its clients. ... [ read more ]

While some Securities & Exchange Commission observers doubted the SEC would act on a formal petition to require public companies to disclose Human Capital investments during this administration, SEC Chair Jay Clayton recently made it clear to its Investor Advisory Committee that such disclosures are still under consideration. In the call, he acknowledged that human capital can now be considered an investment rather than a cost. ... [ read more ]

According to LinkedIn's annual report on the nation's fastest growing jobs, the position of Engagement Manager ranked No. 7. ... [ read more ]

ISO 30414 guidelines for human capital (HC) reporting for internal and external stakeholders include most of the key elements involved with Enterprise Engagement and ISO 10018 Quality People Management standards.... [ read more ]

The latest edition provides a comprehensive reference guide for anyone in charge of designing strategic or tactical engagement efforts at public, private, not-for-profit and governmental organizations. It demonstrates how to connect the dots between the organization’s brand, values and goals, the people necessary for goal achievement, and the tactics used to engage them and measure results. ... [ read more ]

CEOs are facing unprecedented pressure to develop strategic and tactical plans for the management of all their stakeholders - customers, employees, distribution partners and communities - and will need someone to lead the charge. ... [ read more ]

Whether or not Elizabeth Warren’s Accountable Capitalism Act ever sees the light of day, she has raised an issue that is troubling many Americans, as highlighted in a recent David Leonard column in the New York Times. ... [ read more ]

This article is an excerpt of a new chapter in Enterprise Engagement: The Roadmap, Fifth Edition, due out in January 2019. This chapter focuses on how Enterprise Engagement and ISO 10018 and Annex SL principles can be applied to addressing why safety remains a serious challenge on many worksites. ... [ read more ]

C.A. Short Company and Peerless Performance have announced a strategic alliance set to begin in 2019. The release concerning the announcement notes that the partnership will allow each organization to strengthen and expand its current abilities ... [ read more ]

A bill introduced by Senator Elizabeth Warren mandating top corporations to implement what ESM readers know as Enterprise Engagement throws a new unforeseen obstacle into the emergence of this field by potentially subjecting it to the polarizing influence of politics. ... [ read more ]

The proposal, backed by a prestigious group of investors and scholars, requires very large companies "to consider the interests of all corporate stakeholders, including employees, customers, and communities."... [ read more ]

Despite her success and stature, Sheryl Sandberg’s alleged role in the Facebook privacy scandal exposed in a recent New York Times report demonstrates why her advice for handling bossy girls is precisely the wrong path to the ascendance of women, or anyone, in the workplace. ... [ read more ]

Transcend joins growing number of solution-providers seeking to expand engagement solutions. ... [ read more ]

After nearly 11 years promoting the importance of linking customer and employee engagement, the Enterprise Engagement Alliance is finding more examples of organizations, from Adobe to sports apparel manufacturer Shefit, recognizing the importance of employees in delivering the customer experience. ... [ read more ]

The latest study suggests engagement is up because low unemployment gives employees more choices and because companies are doing a better job of recognizing people and addressing work-life issues. ... [ read more ]

For the third year in a row, MaritzCX received the highest rank for a Customer Experience (CX) technology and research firm from the American Marketing Association (AMA) in its annual Top 50 Report of U.S. Market Research and Analytics Companies.... [ read more ]

AnchorWest Des Moines, IA-based ITA Group was recently named one of the 2018 Best Workplaces for Women and one of the 2018 Best Small & Medium Workplaces by Fortune magazine and Great Place to Work... [ read more ]

Minneapolis-based Brainier Solutions, Inc., part of BI Worldwide, recently announced the winners of its annual Excellence Awards. The awards were bestowed in three categories: Learning Excellence, Customer Excellence and Business Excellence. A total of 11 organizations were honored.... [ read more ]

Brand leadership expert, keynote speaker and consultant Denise Lee Yohn, recently featured in an ESM article, explains how decades of marketing and brand-building experience led her to conclude that the entire organization is responsible for brand authenticity. Yohn is author of FUSION: How Integrating Brand and Culture Powers the World's Greatest Companies.... [ read more ]

The Center for Safety and Health Sustainability conducts workshops with policymakers, investors and senior executives to promote a 'transparent, consistent, comparable reporting indicators of occupational health and safety performance,' says Kathy Seabrook, the organization's chair. CSHS is part of a growing chorus of voices calling on CEOs to adopt a strategic approach to human capital management. ... [ read more ]

A relatively new concept known as Brand Personality potentially can help organizations create enhanced branding and engagement strategies. ... [ read more ]

The Enterprise Engagement Alliance (EEA) is partnering with Selling Power to offer you two days in the company of the leading minds in sales. Every year, top business leaders and world-class sponsors gather at Sales 3.0 to inspire, excite and motivate attendees.... [ read more ]

Barb Hendrickson, incentive industry veteran, is selected by the Enterprise Engagement Alliance to create the industry's first "Brand Manual: A Guide to the Leading Brands Active in Gifts, Rewards & Recognition," designed to help companies select the most appropriate brands to better tell their stories through gifts, rewards, recognition, loyalty and affinity marketing programs.... [ read more ]

Despite huge expenditures for motivational speakers, employee engagement and executive coaching on leadership, U.S. levels of customer and employee engagement remain stuck at historic low levels. This begs the question: What type of ROI do organizations achieve in their executive coaching and motivational speeches if nothing fundamentally changes in the way they conduct business? ... [ read more ]

EEA and RRN Launch New Brand Experience Coalition to Promote Use of Customized Brand Experiences in Promotional Products, Gifts and Rewards ... [ read more ]

The Employee Engagement Awards recently published its first eBook, Creating the Best Workplaces: Insights from Global Employee Engagement Influencers. It contains Top Tips identified by... [ read more ]

In response to growing demand for executive leadership in Enterprise Engagement from investors and boards, the Enterprise Engagement Alliance has created a C-suite Advisory Group and Speakers Bureau to help organizations implement and drive CEO-led ISO Annex SL and ISO 10018 Quality People Management-certified people management strategies. ... [ read more ]

In a recent Harvard Business Review article, 'Engaging Employees Starts With Remembering What You're Your Company Stands For,' brand consultant and author Denise Lee Yohn argues that engagement has little value unless it connects employees to the brand. Her article adds to the growing number of experts arguing for a need to connect employee and customer engagement and contains an excellent case study for what she calls Brand Engagement - what the EEA calls Enterprise Engagement. ... [ read more ]

Sixty ISO standards now include new Annex SL people management requirements that 80% or more organizations would not meet if thoroughly audited now. Companies were given time to adapt to these major new requirements, but that time is running out, say the authors. ... [ read more ]

The first organization of companies committed to human capital disclosures gains the support of four international organizations focused on human capital management and announces a new technical committee to develop reporting protocols.... [ read more ]

A reminder to register here for the next Social & Human Capital Coalition (SHCC) webinar on September 4th to get an overview of progress to date, feedback from the public consultation on the draft Protocol and to share your own views on the field... [ read more ]

Next Level Performance has named Paul Ruddy as its new Vice President of Information Technology. ... [ read more ]

ITA Group recently announced its acquisition of Hartmann Studios. With offices in San Francisco and Atlanta, Hartmann Studios is a full-service experiential design and production studio whose specialty lies in conceiving, creating and executing a ... [ read more ]

Next Level Performance (NLP) has named Steve Okabayashi as the company's new Business Development Manager. ... [ read more ]

Government and labor pension funds, other investors and academics voice wide support for adding human capital disclosures to Securities & Exchange Commission S-K regulations. ... [ read more ]

ISO standards provide a voluntary roadmap to effective practices from which any size or type of organization can benefit, according to Lee S. Webster, Secretary of the ISO HR 260 committee in charge of human resources standards. Attendees of Enterprise Engagement in Action, Oct. 3-4 at the University of Texas at Arlington, will be the first to learn about all these standards live in one place. ... [ read more ]

'What gets measured, gets managed,' says Jack Otter, Barron's Associate Publisher, of the need to disclose investments in human capital. And we're beginning to see the evidence at the front lines. ... [ read more ]

Rideau's CEO says the investment from a labor-backed investment fund reflects confidence, not only in Rideau's business, but in the human capital space as well. ... [ read more ]

The fast growing Shark Tank-funded maker of sports bras focuses on the connection between culture, mission, customers and employees.... [ read more ]

A 1½ day intensive course on Enterprise Engagement and ISO 10018 Certification will provide the definition, economics and framework, as well as train professionals on Annex SL standards and prepare management for ISO 10018 Quality People Management certification. ... [ read more ]

In the absence of formal standards and nomenclature, organizations must contend with a continual debate over definitions and approaches, when in fact the answer to engagement lies in applying the same systematic approach that ISO 9001 did with quality. ... [ read more ]

An audit of the Encore technology confirmed that it has all the capabilities necessary to support an Enterprise Engagement approach to management and marketing and to support Annex SL and ISO 10018 quality people management standards.... [ read more ]

Over 10 years have passed since the creation of the Enterprise Engagement Alliance, and over 20 years since research began to identify the connection between customer and employee engagement. ... [ read more ]

This new ISO 10018 Technology Certification is designed to promote the development of technologies that support an enterprise-wide approach to engagement as outlined in Annex SL and ISO 10018 Quality People Management standards.... [ read more ]

Building & Sustaining Engaging Cultures, Leaders, Employees and The Brand October 18 - 19, 2018 (Las Vegas, NV... [ read more ]

When Rob Catalano and Nadir Ebrahim started Worktango.io three years ago, they aimed to create a platform that would transform front-line leadership. What they didn’t expect was the opportunity to disrupt employee engagement surveys, explains Catalano in a recent interview.... [ read more ]

The Engagement Agency has developed a new service to help both employers and solution providers profit from ISO 10018 Certification. ... [ read more ]

A Verint Systems Inc. study of 36,000 consumers finds that an increasing percentage put a premium on the human touch and organizational ethics, and that there is a rapid decline in customer loyalty, especially among Millennials. ... [ read more ]

While the evaluation stage has just begun at the Edinburgh International Conference Center (EICC), the ISO 10018 standards address the need to connect all stakeholders, says Reynaldo Guino-o, in charge of Business Excellence. ... [ read more ]

Two big announcements in the loyalty business illustrate the contrast between the old and the new. Around the same time American Express announced the closing of its multi-retailer Plenti program, Marriott announced the post-merger consolidation of its multi-brand loyalty program to the general satisfaction of all. ... [ read more ]

The concept of Enterprise Engagement and ISO 10018 quality people management standards have as much to do with sales, channel, and consumer engagement strategies as they do with employees. ... [ read more ]

An early innovator in lean manufacturing, Grace Swanson of Accumold believes that ISO 10018 has the potential to significantly enhance the value of ISO 9001 quality and other ISO standards and could one day be as widely followed. ... [ read more ]

A 154-year-old boutique engagement firm that transitioned from a focus on recognition about 10 years ago is committed to building ISO Quality People Management standards into the company’s culture and solution design. ... [ read more ]

BI Worldwide, one of the world's leading engagement firms, has purchased Bunchball, a leading gamification solution. In a company statement, Gary Hansen, BI Chief Operating Officer, says ... [ read more ]

The new ISO 45001 standard for occupational health and safety (OH&S) incorporates the same IS0 Annex SL management system included in ISO 9001 and now required in 16 standards that include a strategic focus on all stakeholders and a systematic approach to fostering awareness, capability, buy-in, and inspiration. ... [ read more ]

Gil Weinreich, Senior Editor at Seeking Alpha, a leading portal for financial advisors, believes engagement could be bigger than the Internet.... [ read more ]

Master a new systematic approach to achieving organizational goals through people from the organization that helped transform the quality of products made around the world. ... [ read more ]

Master a new systematic approach to achieving organizational goals through people from the organization that helped transform the quality of products made around the world. ... [ read more ]

Highly respected Barrons magazine publishes a list of the "100 Most Sustainable Companies," adding more ammunition for investments in human capital; a New York Times op-ed piece argues that companies should use the proceeds from tax cuts to invest in human capital.... [ read more ]

The Culture Works' All in Culture training program is designed for organizations seeking to develop and implement a strategic approach to culture and leadership. Culture is critical to organizations seeking to profit from the Quality People Management standards in ISO 9001 and ISO 10018. ... [ read more ]

The "Enterprise Engagement in Practice" conference in Galveston, May 7-8 is specifically designed to start organizations and professionals on the path to profiting from ISO certifications and a formal approach to success through people of benefit to all stakeholders.... [ read more ]

Organizations seeking to comply with ISO 9001: 2015 standards have until September to incorporate updates that include a new strategic and expanded focus on people outlined in clause 7.1.2. That’s one of the key takeaways of a recent Enterprise Engagement Alliance webinar on the Quality Marketplace, held on Dec. 20. ... [ read more ]

In a move signaling an increased focus on program design in the traditional rewards and recognition space, Animate Growth Partners, a St. Louis-based agency founded earlier this year by Chris Galloway, formerly Senior Vice President of Performance Solutions for Fusion Marketing, has announced that the new company will focus primarily on incentive program design for corporate practitioners and solution providers. ... [ read more ]

The Enterprise Engagement Alliance has announced the expansion of its Curriculum Advisory Board to help maintain the Enterprise Engagement Academy learning platform and its revised textbook, Enterprise Engagement in Action, to ensure that the new ISO 10018 certification audit identifies best practices. ... [ read more ]

Attend the 5th annual Chief Innovation Officer Summit in NYC on Dec. 11 and 12, and as a regular reader of Engagement Strategies Media you'll enjoy a special discount. ... [ read more ]

It took years for the creators of ISO 9001 to understand the importance of culture and people, and almost as many to create the ISO 10018 People Involvement and Competence standard, but one of the contributors to the standard believes the timing is right for a ISO 10018 Quality People Management certification... [ read more ]

The Engagement Agency provides a complete set of services to help solution providers profit from ISO 10018 Quality People Management processes and certification. ... [ read more ]

The 10018 Guidelines on People Involvement and Competence were created by the ISO (International Organization for Standardization) Technical Committee ISO/TC 176, Quality management and quality assurance, Subcommittee SC 3, Supporting technologies. These standards are based on ... [ read more ]

The new ISO 10018 quality management standard and certification promises to create a new avenue for the sale of formal engagement strategies: Quality Management departments. ... [ read more ]

In its annual plenary meeting in Bali in September the ISO Technical Committee 260 - Human Resource Management (TC/260) voted to close the working group for the employee engagement standard first proposed by the Enterprise Engagement Alliance (EEA) and approved by TC/260 earlier this year. ... [ read more ]

ITA Group, the Des Moines, IA-based leader in corporate engagement solutions, has announced its purchase of market research and strategy firm Chadwick Martin Bailey (CMB)... [ read more ]

Organizations committed to performance through people now have ISO certification to help ensure they are following best practices and to market that commitment to customers, employees, vendors and communities. ... [ read more ]

The Enterprise Engagement Alliance has announced the creation of its first chapters outside the United States to help educate corporate, governmen and not-for-profit management, as well as engagement solution providers, on a formal process for implementing engagement across the enterprise. ... [ read more ]

In 2009, the New York Yankees founded HOPE (Helping Others Persevere and Excel) Week, based on the belief that corporations should commit to improving their communities. ... [ read more ]

The International Center for Enterprise Engagement (ICEE) at the Healthcare Management Institute (HMI), a division of University of Texas Medical Branch (UTMB) Healthcare Systems, has launched the first executive and academic education program on Enterprise Engagement, creating the first formal certification process for ISO 10018 Standards for ... [ read more ]

Maritz Motivation Solutions has reached outside the industry for its new President to replace John MacArthur, who left that position earlier this year. ... [ read more ]

The pressure for public companies to disclose investments in human capital, including engagement, continues to mount. The Human Capital Management Coalition (the HCM Coalition) recently petitioned the Securities & Exchange Commission to adopt or amend existing rules related to Rule 192 ... [ read more ]

Learn a Formal Framework to Profit From Engagement. Engagement Across the Enterprise – From the Why to the How.... [ read more ]

By Kimberly Abel-Lanier, Vice President, CultureNext, Maritz Motivation Solutions, and Chris Cottle, Chief Marketing Officer, MaritzCX. In a perfect world, actively engaged employees deliver your brand promise each and every day. ... [ read more ]

Chili's Grill & Bar, Cisco and Caesars Entertainment were among the winners of this year's North American Employee Engagement Awards, presented in association with CultureNext by Maritz Motivation Solutions.... [ read more ]

The larger or more geographically spread out the organization, the greater the issues related to diversity. Beyond the regulatory and ethical obligations to recruit employees and market to customers... [ read more ]

In Part 1, of this series of articles, Michael Mazer of Mazer Telecom Advisors LLC discussed merger and acquisition (M&A) activity in the overall engagement space. In Part 2, he talks more specifically about the landscape for buyers and sellers. Mazer has 25 years of experience in mergers and acquisitions and is now heading up an M&A business affiliated with The Engagement Agency LLC. ... [ read more ]

The Enterprise Engagement Alliance recently added a number of new members to its rolls. New Corporate Members include: Marketing Innovators, ... [ read more ]

Eagle Recognition has taken an investment position in the Engagement Agency LLC to further expand Eagle's offerings and bring formal engagement services to their clients and prospects. The Engagement Agency leads the emergence of the engagement field by... [ read more ]

Next Level Performance was recently named one of the Best Places to Work in New Jersey by NJBIZ for the third year in a row. The awards recognize the state's top employers... [ read more ]

This is a two-part interview with Michael Mazer, President, Mazer Telecom Advisors LLC, a Denver-based mergers and acquisition firm entering the engagement field... [ read more ]

McBassi Inc., a leading human resources analytics firm, has developed a service for companies in the rewards, recognition and loyalty space that require advanced analytics for clients or their own company. McBassi, based in New York, provides analytics services to leading companies and... [ read more ]

More than 200 business professionals came together last week in Chicago at the Fairmont Millennium Park hotel for the 2017 Enterprise Engagement Alliance Conference and Rewards & Recognition Expo... [ read more ]

A hypothetical ETF (Exchange Traded Fund) that has outperformed the S&P 500 by 25.6% in its four and one half years has completed its periodic review and added 21 companies to the 47-company portfolio, while removing a similar number. ... [ read more ]

ISO Standards, EEA curriculum provide potential answers. It is the lack of a formal organizational approach to engagement that explains why engagement scores remain low, despite billions invested in leadership coaching, assessment and employee engagement surveys.... [ read more ]

MaritzCX recently announced the winners of its 2017 CX Elite awards, recognizing excellence in customer experience strategy, execution and results. In all, 15 organizations were honored with an award this year in the following categories... [ read more ]

The engagement movement still has a long way to go, but more forces converge to help push it forward. The first major force in favor of formal engagement strategies has come from investors, who increasingly value investments in human capital. See "BlackRock Joins Ranks of Big Investors Focused on People." The second driver of the... [ read more ]

With the field of engagement catching on, many traditional incentive, marketing, promotion and management consulting firms now claim that their products and services are engaging, or that they provide engagement services. But what does that mean, exactly? What questions can you ask of solution providers to... [ read more ]

Engagement University & Expo, April 18-19 in Chicago, provides both a scientific and experience-based roadmap for identifying the key audiences and levers of engagement that need to be addressed to focus people on the most critical organizational values and goals. ... [ read more ]

A process for rating the organizational maturity of organizations developed in the United Kingdom is now available at no cost to help organizations "develop a greater understanding and the professional practice of organization maturity and human governance," according to statement by Maturity Institute (MI) and Organizational Maturity Services (OMS) LLP. Organizations can ... [ read more ]

This 2-day conference and expo will provide you with a roadmap to help you implement a comprehensive Enterprise Engagement strategy... [ read more ]

Seattle, WA-based engagement research firm TINYpulse recently released its 2017 Employee Engagement Report, "The Broken Bridges of the Workplace." After reviewing over a million anonymous employee responses, researchers note that ... [ read more ]

"Want to Create a Great Customer Experience? Start With Your Employees" is the topic of a feature article published in an insert on Loyalty & Rewards produced by Mediaplanet in USA Today print editions on Friday March 17.... [ read more ]

Horsepower System founder Paul Herr believes his company addresses an often overlooked niche in the leadership and assessment space: the large number of companies that need an affordable, scientific means of assessing engagement in an ongoing way that can be... [ read more ]

Engagement is a formal business strategy, not another marketing buzzword. Now that ISO, the International Organization for Standardization, has approved the process to create formal guidelines for engagement and a growing number of investors are demanding public companies disclose their engagement investments and results, the 2017 Engagement University ... [ read more ]

The Enterprise Engagement Alliance recently added a number of new members to its rolls. New Corporate Members include: Black Forest ... [ read more ]

The Enterprise Engagement Alliance was founded over eight years ago on the premise that the emerging engagement field would transform business, and evidence is growing that this assumption was correct. Now that multiple major pension funds and investment firms are ... [ read more ]

Engagement University & Expo, April 18-19 in Chicago, is designed to take attendees beyond the "Why" and dig deep into the "How" by providing both a scientific and experience-based roadmap for identifying the key audiences and levers that need to... [ read more ]

Rideau Inc. recently announced that is licensing content from two of the industry's top workforce thought leaders and culture improvement experts, Adrian Gostick and Chester Elton... [ read more ]

ITA Group has experienced a growth spurt in the last 18 months, with employment expanding by nearly 16% to more than 600 team members nationwide. To accommodate its increased staff and customer base, the company recently expanded its West Des Moines, IA headquarters and opened an office for technology team members in Phoenix. One of the key factors behind ... [ read more ]

To Mike Sinoway, a research and analytics veteran, the next big challenge for business is not the collection of data but the ability to translate it into strategies and tactics to effectively engage customers and employees. Sinoway is the new CEO at MaritzCX, formerly Allegiance ... [ read more ]

Lee S. Webster, Administrator, ISO 260 US TAG, and Director of Employee Relations at University of Texas Medical Branch, and Bruce Bolger, project leader for the ISO engagement Working Group, will kick off Engagement University ... [ read more ]

The Enterprise Engagement Alliance recently added a number of new members to its rolls. New Corporate Members include Assa Abloy, Carlton Group, Creative Group... [ read more ]

Engage People, Inc., a global solutions provider for the loyalty and incentive industry, recently announced that it has received a significant investment from Lovell Minnick Partners, a private equity firm specializing in financial and ... [ read more ]

The Solata Engagement Portal, the open-source platform for the management of enterprise-wide engagement programs, has been purchased by Caras LLC, a diversified holder of businesses, including Eagle Recognition LLC in Tucker, GA, a leading recognition firm with Fortune 500 accounts... [ read more ]

BI Worldwide (BIW) has announced that it is integrating the IBM Watson Analytics platform into its product and services mix to help clients better manage and engage their people. As reported in a company announcement, by combining ... [ read more ]

MotivAction is a Minneapolis-based performance improvement company founded in 1976. The firm recently joined the Enterprise Engagement Alliance (EEA). ESM recently sat down with MotivAction President and COO Joe Keller to talk about his company and the emerging field of engagement. ... [ read more ]

A new viral video entitled "Why is Your boat Still Sinking?" was recently released by Woburn, MA-based Employee Engagement Group. The video examines the ongoing issue of employee disengagement and how employee engagement needs to involve the whole person, not just the employee. ... [ read more ]

At a time when healthcare costs, administration and quality are national priorities, the University of Texas Medical Branch (UTMB), under the designation of the American National Standards Institute (ANSI), has begun a process of developing formal standards for ... [ read more ]

The Engagement Agency, the first marketing and support company specializing in the field of engagement, has announced the launch of a Mergers & Acquisition Group. The emergence of engagement and the need to better integrate engagement ... [ read more ]

Three leading executives representing key sectors of the worldwide economy have agreed to officially join the Enterprise Engagement Alliance at TheEEA.org, which is now a not-for-profit, to head up its new Corporate Advisory Board helping to oversee the EEA’s education and certification program. The three... [ read more ]

Kevin is a renowned leadership expert, a two-time bestselling author, speaker, consultant, trainer and coach. He is also the Chief Potential Officer of the Kevin Eikenberry Group, a leadership and... [ read more ]

"Profit From Engagement" is a 45-minute webinar outlining major developments in this emerging field and the impact on business. Enterprise engagement is creating significant opportunities for general management at all types of for-profit and not-for-profit organizations to ... [ read more ]

Walmart executives woke up Sunday, Oct. 15, 2016, to a generally favorable news report on the front page of the New York Times Sunday business section (see How Did Walmart Get Cleaner Stores and Higher Sales? It Paid its People More). This article reflects the state of human capital investment today: early stage. On the one hand,... [ read more ]

Brainier is the new name for TTNLearning, an enterprise learning management company owned by engagement leader BI Worldwide. The name change reflects major changes in the learning marketplace to focus on providing organizations state-of-the-art enterprise-wide learning management solutions... [ read more ]

Michelle Burns, Director of Human Resources at C.A. Short Company in Shelby, NC, has earned the SHRM-SCP (Society of Human Resource Management - Senior Certified Professional) certification. The SHRM-SCP certification is for ... [ read more ]

Divvy Engagement has released a series of free videos to help organizations train managers on how to engage and recognize employees. The new videos are designed to demonstrate how actors can be used to help managers and employees better visualize the types of practices and behaviors that work best to engage and/or succeed in their own work. ... [ read more ]

The eight-year-old Enterprise Engagement Alliance at The EEA.org has officially become a not-for-profit organization under the umbrella of TMLU, Inc., which will manage the Enterprise Engagement curriculum and learning program. The EEA will continue to promote the importance of this new field to... [ read more ]

Juan Manual Valenzuela, Principal of Above Target, in Naucalpan, Mexico, near Mexico City, has become the first member of the Enterprise Engagement Alliance from Mexico and has passed the test to become a Certified Engagement Practitioner. Above Target is ... [ read more ]

Over the past decade or so, more and more organizations are talking about the importance of creating a culture of high engagement with their employees so they will create exceptional customer experiences. However, although employee engagement shows up as a top challenge for ... [ read more ]

The International Organization for Standardization (ISO) Technical Committee 260 has issued its first four standards in human resources management. According to the ISO, "A new series of ISO standards aims to help not only improve the recruitment process, but improve businesses through better human resource processes."... [ read more ]

In a move that one day could have significant impact on business practices both in the U.S. and worldwide, a recommendation by the Enterprise Engagement Alliance to the International Organization for Standardization (ISO) to create formal standards on employee engagement was approved by the U.S. Technical Advisory Group. While there remain ... [ read more ]

Baudville Brands, a leading recognition firm in Grand Rapids, MI, C.A. Short Company, an innovator in employee engagement based on Shelby, NC, and Divvy Engagement Solutions, the new name for a 25-year-old, full-service incentive company based in Pleasant Valley, NY, have become partners in the growing Engagement Agency network of engagement solution providers. ... [ read more ]

Join executives in all areas of management at the C-Suite Network Conference, September 12-13 at The New York Times Center in NYC. EEA readers can get a 50% discount on the $750 conference fee by clicking here to register and by using... [ read more ]

Engagement University & Expo, set for April 18-20, 2017 at the Fairmont Chicago, Millennium Park, will feature an intensive learning program on the framework and implementation process for Enterprise Engagement, including preparation for the Certified Engagement Practitioner program.... [ read more ]

The Enterprise Engagement Alliance was formally accepted to serve on the U.S. Technical Advisory Group (TAG) which represents the interests of the United States on the International Organization for Standardization (ISO) Technical Committee that is developing standards on human capital management, known as ISO/TC 260... [ read more ]

Richard Warwick, Business Development Executive at Lipic's Engagement in St. Louis, has earned Certified Engagement Practitioner (CEP) status from the Enterprise Engagement Alliance. Warwick is responsible for developing and implementing the company's business plan for bringing employee engagement solutions to ... [ read more ]

For 40 years, Dittman Incentive Marketing has been helping organizations to motivate their employees and business partners to achieve more – to move their clients to the next level. To reflect this purpose, the company has... [ read more ]

What if business executives and investors could put a dollar value on an organization’s human capital in a way that could be compared between companies, industries, even categories of employees? That’s the goal of a group of professors at the University of Saarland in Saarbruecken, Germany. They have not only developed this formula, but have tested it on at least three companies, are working with other academics in Europe to... [ read more ]

Few people in academia better understand the convergence of analytics and Enterprise Engagement than Charles Scherbaum, Associate Professor of Psychology at Baruch College and a member of the doctoral faculty at the Graduate Center of the City University of New York. Scherbaum, an early contributor to the Enterprise Engagement Alliance curriculum on analytics... [ read more ]

Organizations seeking to benchmark their enterprise engagement strategies can take advantage of a convenient, free tool created by the Enterprise Engagement Alliance. The Enterprise Engagement Benchmark Indicator (EEBI) allows companies to answer questions about their employee, customer and vendor engagement practices to ... [ read more ]

In yet another sign that traditional incentive and recognition companies are broadening their positioning to take advantage of the engagement movement, Next Level Performance™ will be the new name of Dittman Incentive Marketing effective Aug. 1, 2016, the 40th anniversary of the founding of the company.... [ read more ]

The social media landscape continues to evolve and the right social strategies have never been more important for your business. Social Media Strategies Summit NYC is the industry's premier conference for ... [ read more ]

The International Organization for Standardization (aka: ISO) has established standards for a wide range of business functions, but curiously none exist in the area of human resources. That is about to change. ISO Technical Committee 260, which now has 24 participating countries, seeks to ... [ read more ]

With an increasing volume of research demonstrating the link between levels of employee engagement and share-price performance of public companies, it was only a matter of time before investors began to take note. Enter the Human Capital Management Coalition (HCM Coalition), a consortium of 25 diverse global institutional investors representing... [ read more ]

On June 22, 2016, the C-Suite Network will be holding its second Employee Engagement Summit & Awards in Chicago at The Innovation Lab @ Morgan MFG. Whether you're responsible for creating an entire engagement program or are a manager looking to motivate your team, this educational/networking event offers ... [ read more ]

Enterprise Engagement: The Roadmap, 3rd Edition has been completely updated with new information, illustrations and new chapters. Authored and edited by dozens of experts in general management, marketing, sales, data management, business and academia, the Textbook’s methodology has been endorsed by leading companies as a means of achieving both strategic and tactical organizational goals related to sales, marketing, human resources, vendor management, and community relations.... [ read more ]

Written and edited by Bruce Bolger, Richard Kern and Allan Schweyer of the Enterprise Engagement Alliance, Enterprise Engagement: The Roadmap is the newly updated version of the book formerly titled Enterprise Engagement: The Textbook. The name was changed to ... [ read more ]

An innovator in Employee Engagement solutions, The Culture Works is the provider of The Motivators Assessment – what the company believes to be the world's most extensive scientific assessment to help individuals identify their unique blend of core motivators. ... [ read more ]

Three leading corporations, three engagement solution providers and three key contributors are recipients of the Enterprise Engagement Alliance's inaugural 'First' Awards, honoring early innovators in the field of Enterprise Engagement. ... [ read more ]

Enterprise Engagement brings together major industry associations and organizations for a week of education, exhibits and networking events at Engagement World, April, 25-28, Renaissance Orlando at SeaWorld. Four organizations in management, face-to-face engagement, loyalty, and rewards and recognition have united to promote the concept of enterprise-wide engagement at Engagement World, April 25-28, at the Renaissance Orlando at SeaWorld. ... [ read more ]

Now entering its fourth year, the Engaged Company Stock Index (ECSI), a partnership between McBassi & Co. and the Enterprise Engagement Alliance, has outperformed the S&P 500 by a whopping 21.5% including dividends, a performance that surpasses all but... [ read more ]

Global engagement solutions firm ITA Group recently announced the debut of Motivology, its exclusive brand of motivation. With Millennials projected to make up half the labor force by 2020 and even larger Generation Z on their heels, the challenges of motivating an already dynamic, diverse workforce continue to grow in complexity. That's where Motivology ... [ read more ]

The biggest news for ESM readers about Alex Edmans' Most Recent article, 28 Years of Stock Market Data Shows a Link Between Employee Satisfaction and Long-Term Value, is that it was featured in the Harvard Business Review... [ read more ]

A recent Harvard Business Review article states that public companies with high levels of engagement have outperformed the stock market over the last 28 years, and the EEA's own Engaged Company Stock Index has bested the market by nearly 7% in... [ read more ]

Register to Engagement University and attend (or bring a colleague to) a half-day Loyalty Academy workshop at no charge at Engagement World, April 25-28 at the Renaissance Orlando at SeaWorld. Because Enterprise Engagement is all about ... [ read more ]

The C-Suite Network, the nation’s largest organization of executives representing all members of the C-Suite, is offering executives at companies in the Engagement Strategies Media and Enterprise Engagement Alliance communities a complementary pass to its upcoming conference on leadership, March 13-15 in Boston.... [ read more ]

Despite overwhelming C-suite interest in the topic of Enterprise Engagement, and compelling evidence of its importance to organizational success, HR leader Ruth Ross says most companies don’t have a formal strategy. In this interview, she says that despite an increasingly competitive and challenging business climate and facts and figures that demonstrate that... [ read more ]

Is the work experience different depending on gender? Modern Survey’s recent research on employee engagement, Employee Engagement and Gender, examines perceptions of the workplace and how those perceptions differ for women and men. ... [ read more ]

A Conference and Expo dedicated to highlighting the world of Enterprise Engagement in business and its many strategies and tactics is being launched by the Exhibit and Event Marketers Association (E2MA), the Enterprise Engagement Alliance, the Wise Marketer's Loyalty Academy, and the Rewards & Recognition Expo and University. ... [ read more ]

ITA Group, the Iowa-based employee well-being and engagement firm, recently announced the release of Strive5, what it calls "the Whole-Employee Solution." Strive5 consolidates key employee initiatives onto one platform, focusing on five key areas that influence employee health and... [ read more ]

The Incentive Research Foundation (IRF) has released its comprehensive report, 2016 Trends in Rewards and Recognition, revealing that businesses will emphasize unique, upscale and individualized experiences in their motivation programs this year.... [ read more ]

When it comes to the number of job openings, salary, and career opportunities, the job of Engagement Manager is ranked No. 4 by career site Glassdoor.com. Only Data Scientists, Tax Managers, and Solutions Architects rank higher in overall score, but Engagement Managers, with an average base pay of over... [ read more ]

C-Suite Network, the world's most powerful network of C-Suite leaders, gathers executives from across the country to network, share ideas and gain valuable and actionable insights to build their own leadership and strategies. The C-Suite Conference is held ... [ read more ]

The Enterprise Engagement Alliance and C-SuiteNetwork have announced a broad marketing partnership to educate corporate management on the emerging field of engagement and to provide the EEA community with a range of the C-Suite Network's learning and networking services.Under the agreement, the Enterprise Engagement Alliance will develop an education program and content track on... [ read more ]

The HR Strategy & Innovation Summit explores the key aspects and issues related to human resources & technology best practices and their application as business drivers for innovation and growth. The Summit’s program topics have been pinpointed and validated by senior executives from the human resources community as the top critical issues they face.... [ read more ]

Major organizations have begun to look more strategically at engagement, but the process has just begun, based on candid off-the-record meetings with the chief human resources executives of 14 companies at the recent HR Summit, Oct. 26-28 in Denver, produced by London-based GDS International. The one-on-one meetings with HR executives and... [ read more ]

Engage2Excel is the new name of TharpeRobbins Inc., the 123-year-old Statesville, NC-based recognition company, and one of the largest such firms in the U.S. The name change reflects the vision of the company’s new CEO, Phil Stewart, who ... [ read more ]

Hinda Incentives has announced the creation of the Hinda Loyalty Group, a dedicated business unit focusing on providing support for loyalty and consumer engagement programs. According to the company's announcement, Hinda Loyalty Group's services "are based on industry best-practices, drawing on... [ read more ]

A new recognition and award program highlights individuals who have had, and will continue to have, a career of accomplishment in the Human Resources arena. Patterned after the ubiquitous "30 under 30" and "40 under 40" awards, 50over50HR is designed to recognize people who have spent years supporting, changing and making a difference in human resources... [ read more ]

"Without people, there is no show," notes Gary D. Burnison, CEO of people advisory firm Korn Ferry, announcing the firm’s acquisition of Hay Group, the Philadelphia-based human capital consulting firm. "Rockets didn’t take us to the moon; it was the engineers and the dreamers," says Burnison in... [ read more ]

Few people have done more to advance the recognition field than Chester Elton, whose public speaking, research and outreach activities, along with his numerous books, including The Carrot Principle, The Orange Revolution, All In and What Motivate Me, have earned him the sobriquet "The Apostle of Appreciation." He also has a short interview program on WCBS NewsRadio 880 in New York each Thursday at 9:30 am, ironically in conjunction with the station’s Wall Street opening bell report.... [ read more ]

Employee engagement and recognition: What is the difference and how this affects solution providers and corporate planners. Over the last two decades, the recognition field has become a multi-billion-dollar business with over a dozen leading solution providers and hundreds of smaller ones across the U.S. Companies spend billions on ... [ read more ]

M.I.T. professor Zeynep Ton has contributed as much to a positive public debate about how to address income inequality as just about anyone we know by demonstrating that it’s actually good business to treat people well. Her book, The Good Jobs Strategy, has been featured in Joe Nocera’s column on the... [ read more ]

Elite marketing professionals will converge at this summit to get re-educated with the latest and greatest social media strategies and trends affecting business today. Speakers from eBay, Yale School of Management, Citi, Forbes, Reebok, Aetna, Fidelity Investments and other well known companies will showcase their... [ read more ]

A new book, The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results, provides a perspective on the current B2B selling environment that’s essential reading to anyone interested in sales force and customer engagement. We put this book in the "wow" category for ... [ read more ]

CA Short, a leading recognition firm based in Shelby, NC, sponsored a 15-minute program on World Wide Business, hosted by successful entrepreneur and business personality Kathy Ireland, that focused on the concept of engagement and CA Short's role in this emerging field. ... [ read more ]

Just as the first edition did last year, the 2nd Compensation and Benefits Conference provides compensation, benefits and HR professionals from financial institutions with a platform to develop effective strategies in order to gain a competitive advantage and attract, retain and motivate talent whilst managing costs. ... [ read more ]

A Conference and Expo dedicated to the many strategies and tactics of Enterprise Engagement and their impact on business is being launched by the Exhibit and Event Marketers Association (E2MA) and Enterprise Engagement Alliance. The event, Engagement World 2016, is designed to ... [ read more ]

The premiere marcus evans Digital Transformation in Customer Experience conference will provide customer experience leaders a unique opportunity to benchmark leading digital strategies and technologies, social media approaches, organizational collaboration and personalization tactics to keep a strong presence in the consumer’s digital world.... [ read more ]

CA Short, a leading recognition firm based in Shelby, NC, is sponsoring a 15-minute program on World Wide Business, hosted by successful entrepreneur and business personality Kathy Ireland, that focuses on the concept of engagement and CA Short's role in this emerging field. The program will air on ... [ read more ]

A plenary session on Enterprise Engagement at the recent Exhibit and Event Marketers Association (E2MA) Red Diamond Conference, presented by Bruce Bolger, Founder of the Enterprise Engagement Alliance and Publisher of Engagement Strategies Media, was recently posted on YouTube.... [ read more ]

One of the fundamental tools of customer engagement is content marketing, the use of specific types of information, games, incentives, events, etc. to build closer relationships with customers. Ogilvy & Mather's new partnership with analytics company Hundredx, producer of the Goodsnitch app recently featured in ESM and now rebranded Expresit... [ read more ]

Whatever your needs, you'll hopefully find a stat, study or survey here that will help you solidify your case and achieve your objectives. When you work in an industry that's called upon to justify its existence at every turn, data is ammunition. Experienced motivation professionals know that the right statistic... [ read more ]

Microsoft has acquired Incent Games Inc., the developer and owner of FantasySalesTeam, a gamification platform that has helped improve CRM adoption through collaboration and team based competition. FantasySalesTeam's clients include... [ read more ]

Are you successfully tracking your consumer engagement? Are you looking to improve or align your digital strategy with industry experts? The Digital Strategy Innovation Summit aims to connect you with leading digital executives at some of the world’s major corporations; learn from ... [ read more ]

At a rate of over 30%, people managers across the U.S. report that they’re looking for opportunities elsewhere. What to do? Minneapolis-based Modern Survey recently released this and other pertinent data in a Spring 2015 engagement study whitepaper focusing on... [ read more ]

In yet another sign of growth in the emerging engagement business sector, Boston-based technology investment firm Great Hill Partners announced that it has agreed to purchase London-based Reward Gateway at a valuation of $217.6 million. Reward Gateway offers enterprise employee engagement software that claims to... [ read more ]

This marcus evans event targets talent management as the backbone for organizational success. Heads of Talent, Human Resources, and Organizational Development will address holistic and persona-based trends for talent management, solidifying an organizational identity, progressive and competitive talent strategy, and an influential and engaging corporate culture.... [ read more ]

Tom McMullen, writing recently on the Hay Group blog, notes that a recent study of World@Work members found only 11% of organizations conduct a formal ROI assessment of their reward programs. However, 48% of respondents said they planned to more rigorously assess... [ read more ]

This 1-day, Industry-led conference and networking event is scheduled for December, 1 2015, at One America Square in Central London. The Engaging Employees Conference will feature: 22 Brand Speakers. * 13 in-depth Sessions focused around your hottest Employee Engagement topics... [ read more ]

This 1-day, Industry-led conference and networking event is scheduled for December, 1 2015, at One America Square in Central London. The Engaging Employees Conference will feature: 22 Brand Speakers - 13 in-depth Sessions focused around your hottest Employee Engagement topics - 2 interactive Panel Discussions... [ read more ]

Myaxs/LRG Rewards, a global leader in innovative employee and customer engagement solutions, recently announced that it has created an umbrella brand called Engage People, Inc. to bring all of its brands and products together under one unified “global solution.” ... [ read more ]

The Enterprise Engagement Alliance has produced a quick survey to find out if people believe the engagement movement is for real. You can take the survey anonymously or provide basic information to enter a contest. The top prize is a $500 online shopping spree ... [ read more ]

A recent study of CFOs by Robert Half Finance & Accounting has found that the greatest challenge for finance and accounting professionals is learning to interact with a variety of personalities when working with those in other departments. When asked, “Which one ... [ read more ]

The report that Blackhawk Network paid $110 million in cash for Achievers was good news for private equity companies moving into the rewards, recognition, and broader engagement space, as well as owners of such companies. If you hadn’t already heard, Gift card giant Blackhawk Network will acquire Achievers Corp., a leading ... [ read more ]

Most companies continue to use traditional tools to communicate with employees, according to a recent survey of more than 200 U.S. workers by theEmployeeapp, a mobile internal communications platform. They survey found that most companies aren’t using the communication tools most familiar to Millennial and Gen-X employees, which include smart phones and text messaging. ... [ read more ]

Millennials are entering the workplace at such a swift rate that, according to Deloitte, they will make up 75% of the workforce by 2020. Organizations are scrambling to understand how they can better engage Millennials in the workplace.... [ read more ]

A recent New York Times Sunday Review article entitled “Is Your Boss Mean?” written by researchers who have studied the subject, reported that mean and demeaning bosses not only make people miserable, they significantly affect the ability of employees to do their jobs correctly, as well as their willingness to share information, even when that information could help the organiza... [ read more ]

Over the last 20 years, many organizations have adopted Corporate Social Responsibility (CSR) initiatives aimed at allocating some corporate profits and resources to address social, environmental, or other issues important to the community. In this recent TEDx talk entitled "The Social Responsibility of Business," Alex Edmans, Professor of Finance at... [ read more ]

The U.S. and China lead the world in employee engagement, according to a new standardized international employee engagement index created by the Marcus Buckingham Company. Called the StandOut Global Engagement Index (GEI), the report compares employee engagement in 13 countries. Spain and Argentina ranked lowest in employee engagement. The company claims that this is the first survey of its kind. “These findings point to two key themes in the state of engagement today... [ read more ]

A new study by the Incentive Research Foundation, Rebounding the Recession: The Future of Incentive Travel 2014, finds that incentive travel rewards are perfectly matched to the emerging needs of today’s multi-generational workforce and ... [ read more ]

This first in a series of three white papers on Customer Engagement from Rosetta Consulting is based on the findings of the 2014 Rosetta Consulting Engagement Study and focuses on how business leaders approach customer engagement. Researchers found clear... [ read more ]

The mission of the E2MA, and the Red Diamond Congress is to include, and engage, all industry stakeholders in an open forum to identify the challenges and issues faced by each segment, and to discuss alternative solutions that can measurably improve the value of face-to-face marketing.... [ read more ]

A recent post on the EEA blog reports that Salesforce.com has released new human resources tools designed, as reported by Techcrunch, “to improve employee engagement.” Based on its announcement, these new technologies will enable companies to handle most routine human resources and benefits processes using various apps... [ read more ]

The globalization of the rewards marketplace and the impact of the engagement movement on the rewards & recognition business were on display at Motivation Europe Live, held April 22-23 in London. Produced by the U.K.’s Incentive and Recognition magazine, the expo had about 50 exhibitors. Education consisted of presentations by leading figures in British business... [ read more ]

Gallup Business Journal recently reported that employees who work for a female manager in the U.S. are actually more engaged, on average, than those who work for a male manager. However, only one in three (33%) working Americans say they currently have a female boss. Female managers themselves tend to be more engaged than male managers. Gallup finds that ... [ read more ]

Deloitte’s newly released 2015 Supply Chain Survey has found that only 45% of supply chain and 40% of procurement executives at U.S.-based global companies are “extremely” or “very” confident that their supply chain organizations have the competencies they need today. ... [ read more ]

Paul Hebert, VP of Solution Design at Symbolist and Social Media Editor for the EEA, recently blogged about a CVS study that highlights the results of experiments the company conducted to see what worked best to get people to quit smoking. The study showed greater behavior change when the subject was “penalized” by forfeiting money in addition to earning awards vs. simply earning a reward. Hebert notes that the net-net here is:... [ read more ]

Although gamification success stories abound, there are just many (if not more) failures. In fact, by the end of 2012 there was enough evidence about unsuccessful gamification efforts in business that Gartner noted "80% of current gamified applications will fail." The primary culprit? ... [ read more ]

The impact of well-designed incentive travel and other business travel– as compared to cash and merchandise incentives – appears to be increasing as both consumers and high performers seek tailored experiences over commodity goods aimed at the mass market. But extracting the greatest impact and ROI from investments in business travel requires more imagination and creativity than ever. Join experts from industry, Patty Pae and Sandra Daniel, along with the EEA’s Curriculum Chair, Allan Schweyer, as they discuss and demonstrate the practices, trends and innovations in better business and incentive travel design. ... [ read more ]

The problem with trade shows today is the disconnect between organizers, attendees and exhibitors – each seeks something different and none really gets what it wants. Trade shows must evolve to emphasize Content, Community and Connection? But we need massive change. We have to eliminate barriers and reimagine the artificial separation of speakers, providers and exhibitors. A new approach emphasizing genuine content is required. Join industry veteran Bob Hughes and Allan Schweyer as they discuss trade show engagement 2.0.... [ read more ]

Issues related to employee and customer engagement are at the top of the list of CEO challenges worldwide, according to CEO Challenge 2015, an annual survey of... [ read more ]

Mary Ann Masarech, Employee Engagement Lead Consultant at BlessingWhite and a regular ESM Columnist, recently posted an article on her company’s website noting that a high-performance work environment is clearly the responsibility of everyone, not just the senior leaders of an organization, and that talent management and compensation policies play a key role. She includes tips to spark readers’ behavior – and that of their fellow leaders. Some highlights:... [ read more ]

Don McPherson, President and Co-Founder of Minnesota-based Modern Survey, recently noted that when people say they know and understand the organizational values of the company they work for, those people are 51 times more likely to be "Fully Engaged" than ... [ read more ]

The latest issue of BlessingWhite eNews notes that as we begin 2015, American workers are feeling more confident in the economic foundation their jobs depend on, but their expectations that their employer will support their career goals continue to wear thin. T... [ read more ]

Paul Hebert, VP, Solutions Design at Symbolist, notes in the current issue of Engagement Strategies Magazine that scale is the holy grail of today’s business world. Scale is all about getting more and spending less to get it. Even the engagement space isn’t immune to the ... [ read more ]

Achievers has announced the winners of its fifth annual Most Engaged Workplaces awards honoring the top 50 employers in North America that lead the way in engaging employees and making their workplaces more productive. Applicants were evaluated based on ... [ read more ]

Management’s view of a key aspect of engagement is not very favorable at this point. More than half of managers (52%) consider their employees less loyal than five years ago, according to a survey of more than 1,200 executives and managers by the American Management Association (AMA). Just over one-third (37%) perceive employees to be about as loyal as they were five years ago. The most telling statistic: Only 11% view employees as more loyal. This trend is even more pronounced among organizations with more than 1,000 employees. Just over 60% of respondents at large organizations consider employees to be less loyal than five years ago, compared to 44% of respondents at firms with fewer than 1,000 employees. Other highlights from the survey: • Declining employee loyalty is thought to harm organizations by causing low morale (84%), high turnover (80%), disengagement (80%), growing distrust (76%) and lack of team spirit (73%). • One-third (33%) of senior leaders believe employee loyalty has a direct link to profits. To read the full article, go to www.amanet.org/news/10606.aspx ... [ read more ]

A new study by the Incentive Research Foundation, 10 Trends for Merchandise and Gift Card Programs in 2015, notes that retaining top performers and preparing them to take over the reigns during the next decade is a top priority for most organizations. A crucial part of that process will involve Merchandise and Gift Card... [ read more ]

Career management programs are supposed to help employees understand advancement opportunities and chart career paths with their organizations, resulting in greater engagement. However, research from Towers Watson reveals that employers and employees alike agree that career management programs are largely failing to meet these goals. This finding comes at a time when many employees believe their careers are stuck in neutral and say they would need to leave their employer to advance their careers. According to the Towers Watson Global Workforce Study, less than half of all employees (46%) and only 59% of high-potential employees – a group that employers should be working hard to keep – say their organization provides useful career planning tools. An even smaller group (42%) report that their employer provides advancement opportunities. Furthermore, roughly 4 in 10 employees believe they would have to join another company in order to advance their careers. Read more at www.towerswatson.com/en/Press/2014/10/career-management-programs-missing-the-mark-towers-watson-research-finds... [ read more ]

The Conference Board, Deloitte and Sirota have announced the formation of the Engagement Institute. According to the web page announcing the new organization, these companies have come together to found a research community to advance the state of engagement. It will consist of leaders across industries who will work collaboratively to shape how organizations understand and drive engagement. Activities will include research and peer learning. Companies involved with this initiative include Apple, Oracle, Shell, Colgate Palmolive, Accenture, ITT, Nokia Solutions and Networks, Michelin, Johnson & Johnson, Microsoft, Philips, Unilever, Target, Caterpillar, Xerox, ADP, Coca-Cola, General Motors, Hilton Worldwide, Proctor & Gamble, Monsanto, AT&T, Amazon SanDisk, and Lowe’s, among dozens of others. We encourage any organization that’s serious about engagement to look into this new organization here.... [ read more ]

Some of you may be familiar with Dunbar’s Number. It was defined originally by Robin Dunbar, a British anthropologist who, based on extrapolations from primates to humans, suggested that humans tend to only comfortably manage relationships with about 150 people. ... [ read more ]

Maritz Holdings Inc. and Allegiance Software, Inc. (Allegiance) have announced their intent to create a new independent company, MaritzCX, through the acquisition of Allegiance and subsequent combination with Maritz Research Inc. MaritzCX will address the multi-billion-dollar customer experience (CX) industry via a combination of four key elements: CX software, data and research science, deep vertical market expertise and managed program services. MaritzCX will have 900+ full-time employees in 18 offices and five global regions serving 500 clients and one million users in 100 countries. The MaritzCX platform – to be called the Allegiance platform – will provide flexible, self-service capabilities that allow clients to create or change reports on their own, and will integrate with Salesforce.com, Adobe, and other popular data systems. More at www.maritzcx.com/press/maritzcx-redefines-business-customer-experience-seizes-global-technology-lead/... [ read more ]

HR Summit January 22-24, 2015 Green Valley Ranch Resort & Spa | Las Vegas, NV http://www.hrsummit.com This event brings together human resource executives from fortune 500 companies. Types of attendees include: EVP, SVP, VP, of Human Resources. Some topics discuss will be: Succession Planning and Talent Pipelining, Winning Tomorrow’s Employees Today, and Investing in Your People. Along with presentations, all executives will have a chance to have individual meetings with the vendors, onsite. These meetings are all pre-scheduled and mutually agreed upon, and their purpose is to learn about solutions and services executives may not have known existed. There is also informal networking opportunities during meals, coffee breaks and cocktails. For more information, please contact Jennifer Keljik, j.keljik@marcusevansch.com ... [ read more ]

Corporate Benefits Summit January 22-24, 2015 Green Valley Ranch Resort & Spa | Las Vegas, NV http://www.corporatebenefitssummit.com The summit will focus on the opportunity for industry leaders to network with one another and learn about current struggles and solutions within the benefits industry. Topics that will be discussed include: Private Exchange Transition, Employer Mandate Final Regulations, Employee Engagement, The Global Health Issue, and Strategic Benefit Plan. During the event, business meetings will occur between executives and vendors; during this time, it will be a one on one opportunity to learn about one another. These will be pre-scheduled 30 minute meetings that are mutually agreed upon. Other networking opportunities will be available during coffee breaks, meals, and cocktail hours. To hear more about the event contact Jennifer Keljik, j.keljik@marcusevansch.com ... [ read more ]

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These 25 firms surpass all others when it comes to strategically engaging their employees, customers and communities The Enterprise Engagement Alliance (EEA) has announced the Top 25 Most People-Centric publicly held companies in the U.S., based on a detailed analysis of independent research by McBassi & Company, a leading human capital analytics firm. ... [ read more ]

Cindy Mielke, VP of Marketing at Marketing Innovators, recently wrote about how technology has changed the way we handle almost everything, including how we communicate. From the increasing prevalence of cell phones to the introduction of social networks, ... [ read more ]

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Founder and Chief Achiever Razor Suleman tells ESM how his firm has evolved in the engagement space by downplaying features and functions and selling solutions. Perhaps no other company in the incentive, recognition, or loyalty business warrants closer attention these days than Achievers. ... [ read more ]

Deloitte was asked by Google Australia to quantify the value of greater workplace collaboration, and the number is big:$46 billion per year – the value of faster-growing, profitable businesses with collaboration at their core... [ read more ]

On the TharpeRobbins Employee Recognition Blog, Marketing Communications Specialist Melissa Meunier recently wrote about a report by the Aberdeen Group which noted that employee recognition is one of the fastest growing areas of talent management. The report found 67% of Best-in-Class organizations have a formal recognition program in place and are quickly embracing recognition as a way to spark engagement and drive success. The act of recognizing someone creates a special feeling for both the person being recognized and the individual who is providing recognition, says Meunier, who then goes on to describe her own experiences with recognition in various managerial positions. Read the full post at: http://info.tharperobbins.com/blog-0/bid/194700/The-Recognition-Experience-From-A-Different-Perspective... [ read more ]

UK-based P&MM, parent company of Motivation Matters, recently released a white paper entitled Employee Engagement: The Psychology Behind Individual Behaviours. The report, co-authored by Ruth Patel, Workforce Psychologist at Unlocking People Potential, examines a range of key elements, such as why employee engagement is important; how to create the right work environment; addressing individual needs; and four areas that can help boost employee engagement. Low engagement can be seen through factors such as high absenteeism, staff turnover and poor staff performance. A Gallup poll also indicates that engagement levels could be predictors of sickness absence, with more highly engaged employees taking an average of 2.7 days per year off sick, compared with disengaged employees taking an average of 6.2 days per year. To download a free copy of the white paper, click here.... [ read more ]

Writing on the Harvard Business Review website recently, Rob Markey, coauthor of the book The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World and Director in Bain & Company’s New York office, outlined the following four things that leading companies do to promote engagement: • Line supervisors, not HR, lead the charge • Supervisors learn how to hold candid dialogues with teams • They also do regular “pulse checks” • Teams rally ‘round the customer To see in-depth explanations of these points, read the full post at http://blogs.hbr.org/2014/01/the-four-secrets-to-employee-engagement/ ... [ read more ]

The Enterprise Engagement Alliance and its Board have developed a social media strategy centered on the concept of the “People-Centric Enterprise.” The objective is to build a continually growing community of consumers, employees and citizens demonstrating their support for People-Centric businesses, spreading the word about great organizations that “put people first.” The website at www.peoplecentricenterprise.org allows supporters to engage via LinkedIn, Facebook or Twitter and voice their support, as well as post stories about companies that are People-Centric. The EEA and its members urge anyone with an interest in Enterprise Engagement to share this information and website with their friends, colleagues and communities, and hope you agree that this concept is good for business and society.... [ read more ]

In today’s business environment the role of the contingent employee has changed as companies leverage freelancers and contractors at an accelerated rate. This creates new opportunities and challenges for HR departments to change their strategy when planning and creating recognition, incentive and reward programs. Focusing on engagement of only direct employees excludes an increasing percentage of the company workforce. Here are five realities from a recent blog posting by Marketing Innovators President Rich Blabolil that you should be aware of as you approach this emerging trend: 1. Workforce engagement must be redefined 2. Contingent workforce hires are on the rise 3. Customization is key 4. Global workforce engagement is the new norm 5. Communication is Critical For detailed descriptions of these “new realities” and to read the original post, go to www.marketinginnovators.com/employee-engagement/5-upcoming-realities-you-should-know-about-workforce-engagement/ ... [ read more ]

Authored and edited by dozens of experts in general management, marketing, sales, data management, business and academia, Enterprise Engagement: The Textbook’s methodology has been endorsed by Ernst & Young and other top companies as a means of achieving both strategic and tactical organizational goals related to sales, marketing, human resources, vendor management and community relations. The newly-released textbook is available from the EEA Store at www.enterpriseengagementbook.com for $36, or you can purchase it online through Amazon.com. The first edition is 268 pages. Enterprise Engagement: The Textbook also provides formal preparation for the Enterprise Engagement Certification program. Preparation and general learning is also available at Engagement University Online. The textbook is updated regularly based on input generated through the online university. ... [ read more ]

The 2014 Engagement University and Rewards & Recognition Expo was held at the Opryland Resort and Convention Center in Nashville April 6-8. The meeting brought together many of the leading thinkers and practitioners in the field. Curt Coffman, co-author of the seminal HBR article “Manage Your Human Sigma” and “First Break All the Rules” gave a keynote and hosted a panel session to discuss his perspectives; Gina Valenti of Hilton Worldwide described the implementation of the successful “Hamptonality” program; and others talked about their experiences with organizations such as McAfee, AstraZeneca and Ernst & Young. The Rewards & Recognition Expo attracted more than 80 exhibitors from 50 exhibiting companies, including American Express LoyaltyEdge, TUMI, Applebees, Naples/Marco Island CVB, Victorinox Swiss Army, Target, Canon and dozens of others. “The event exceeded my expectations,” said exhibitor Pete Mitchell, Director, B-to-B Sales at Samsonite. “The majority of my meetings were with current clients...and we were able to get to the business at hand. I’m happy I came.” Attendees were also impressed with the ‘conversation center format’ of the Exhibit Hall, which lent itself to relationship-building and face-to-face conversations rather than the typical ‘drive-by’ literature grab that characterizes most trade shows. “A well-planned and organized event,” noted Jill Trupo, Program Manager at Incentra, Inc. “The speakers were great, the mix of show floor and in class speakers was nice, and the exhibit format was excellent for getting new information from our suppliers and new partners.”... [ read more ]

Enterprise Engagement: The Textbook introduces a new path to business prosperity through a strategic focus on people. ... [ read more ]

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Aon Hewitt has released its annual list of Best Employers in Canada, revealing that Millennials – the generation entering the workplace after 2000, who have often been characterized as self-interested, difficult employees – are becoming more engaged the longer they’re in the workforce. The survey measures how well organizations perform in six key areas: Leadership Excellence, Manager Effectiveness, Enabling Productivity (how well organizations equip employees to do their jobs), Growth & Development, Valuing & Appreciating Employees and Overall Employee Experience. This year, average employee engagement was 78% at Best Employers, roughly on par with last year’s 79%. The average for other participants was 58%. The study also suggests that the long-held assumption that part-time Millennials are less engaged than their full-time counterparts is simply not true. Read the full report at http://aon.mediaroom.com/The-Kids-Are-All-Right-Millennials-More-Engaged-at-Work-says-Aon-Hewitt-s-15th-Annual-50-Best-Employers-in-Canada-Study... [ read more ]

The Incentive Research Foundation announced that its 21st annual Incentive Invitational will be held May 28-June 1, 2014 at Secrets Puerto Los Cabos Golf & Spa Resort in San Jose del Cabo. The Incentive Invitational is the IRF’s most important annual fundraising activity for research surrounding motivation and incentives. This year’s Education Day, dubbed Innovating Incentives: Cutting-Edge Technology and Bold Ideas, will feature a number of fast-paced, engaging and interactive sessions with speakers ranging from top academics to key consultants. These sessions will also offer attendees a first look at three new IRF studies. ... [ read more ]

Q: Tell us a bit about Rymax’s history and its philosophy regarding ‘Loyalty Marketing.’ A: Rymax has been in this arena for over 18 years. We entered the space with a very distinct business strategy that incorporated key differentiating factors, such as providing rewards with high brand equity; offering rewards that are the latest and greatest, and not closeouts; creating a unique experience for clients via an analysis of their demographic and psychographic... [ read more ]

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“Embrace your biggest headache to make culture a competitive advantage,” emphasized Curt Coffman, Principal of The Coffman Organization, kicking off the Engagement Alliance regional meeting held Nov. 20 in Madison, WI. Sponsored by the Engagement Agency and one of its founders, FIRELight Group, which organized the event, the half-day program brought together executives from a variety of businesses in the Madison community. ... [ read more ]

Over two-dozen business people from the Madison, Wi., area attended a recent seminar on Enterprise Engagement, headlined by Curt Coffman, Enterprise Engagement Alliance (EEA) board member and Principal of The Coffman Organization, and Bruce Bolger of the EEA. Fore more insights, click here ... [ read more ]

Based on the growing number of executives with “engagement” in their title and on the support of numerous visionary firms and organizations that have helped nurture the Enterprise Engagement Alliance, Managing Director Bruce Bolger has announced that the organization will move beyond sponsorships as its sole source of funding and institute a membership model encompassing all of the corporate practitioners, engagement solution providers, academics, students and young professionals focused on this new area of business. Bolger also notes that the first Enterprise Engagement textbook already has over a dozen published chapters, with the first edition to be completed in April for Engagement University, April 6-8 in Nashville. Many chapters are available online, in text and slides to registered users, and over two dozen practitioners and solution providers have passed the basic Certified Engagement Practitioner (CEP) test or achieved higher distinction. The benefits of membership are, chiefly, to promote learning, obtain certification and access a network of help and support with implementation of engagement solutions – either as professionals in corporations, government or not-for-profit organizations, or as companies or consultants who provide engagement services – and, in a larger sense, to help promote the growth of a field in whose involvement members stand to gain personally and professionally. “We knew the time had come to create a membership model when we realized the breadth and leadership of executives from all aspects of business who share our vision,” says Bolger. “Each member of our Board of Directors is involved because he or she in one way or another shares the view of Gary Rhoads, Professor of Marketing and Entrepreneurship at Brigham Young and an EEA Board Member, who says that Enterprise Engagement could be the most important new profession since the advent of advertising.” For more information, go to www.enterpriseengagement.org/members. ... [ read more ]

The Brand Activation Association (BAA) and Booz & Company have unveiled the results of a comprehensive research study that goes well beyond shopper marketing to explore how today’s consumers have dramatically changed the way they interact with brands. Entitled Reimagining Shopper Marketing: Building Brands through Omnichannel Experiences, the study is based on in-depth research with dozens of the world’s leading brands and explains how there has been a rapid shift from a traditional linear marketing model to a new omni-channel marketing model that has resulted in a number of CMOs reevaluating how they spend their promotional dollars. Some of the key findings of the study include responses to the question about how marketers plan to change their MarCom mix over the next two years: • 100% of consumer brand manufacturers plan to increase their mobile marketing spend with 44% predicting increases of over 10% • 96% will increase social media spend with 67% increasing it over 5% • 96% will increase their shopper marketing budgets with 45% going over 5% • 68% rate investing in branded content and shopper experiences to engage shoppers before they go to the store as high priorities over the past two years • 64% rate investing in the same areas as above to drive repeat usage and loyalty after consumers buy as high priority over the last two years The whitepaper, Reimagining Shopper Marketing: Building Brands through Omnichannel Experiences, is available at www.booz.com. ... [ read more ]

As companies strive to keep workers healthier and stem the tide of higher health care costs, they will continue to embrace health and productivity programs as a solution. According to the 2013/2014 Staying@Work Survey, conducted by Towers Watson and the National Business Group on Health, employers will have to address lifestyle risk issues, improve employee engagement and articulate a strategy to establish a workplace health culture, an essential factor for success. Respondents reported the same three lifestyle risks as the biggest workforce issues: stress, obesity and lack of physical activity. These risk factors result in increased employee illness, higher medical costs and lost productivity due to unplanned absence and decreased efficiency at work. To combat these issues, companies have to overcome poor employee engagement. Nearly eight in 10 (77%) employers view a lack of employee engagement as the biggest obstacle to changing behavior. Despite offering a variety of health and productivity programs, employers report that actual program participation is low. For more information, visit www.businessgrouphealth.org.... [ read more ]

To address perpetually mounting competitive pressures, organizations need workers who bring passion to their jobs to navigate challenges and accelerate performance improvement. Yet only 11% of U.S. workers recently surveyed by Deloitte possess the necessary attributes that lead to accelerated learning and performance improvement. These and other insights are highlighted in a new report from Deloitte’s Center for the Edge entitled Unlocking Passion of the Explorer. The effect of mounting competitive pressure is visible in the downward trend in Return on Assets (ROA). According to Deloitte, ROA for U.S. organizations has been declining for the past 47 years, despite gains in labor productivity, and it shows no signs of stabilizing. The data suggests that the typical corporate response of reducing costs and squeezing more productivity out of the remaining workers by making them work harder is not a long term solution to competitive pressures. Recruiting wars have typically focused on finding particular skills, but Deloitte uncovered that the typical modern work skill becomes outdated within five years. For more information on the full Unlocking Passion of the Explorer report, visit: www.dupress.com/articles/unlocking-the-passion-of-the-explorer/.... [ read more ]

Despite an understanding that talent is a source of competitive advantage, establishing effective performance management programs remains a challenge for most organizations. According to Mercer’s 2013 Global Performance Management Survey, just 3% of organizations worldwide report their overall performance management system provides exceptional value. In addition to some commonalities in performance management programs, such as setting employee goals, conducting formal year-end review discussions, and using performance ratings, Mercer’s statistical analysis identified key drivers of successful performance management. The key drivers include manager skills, executive commitment, calibration, and technology. Topping the list is the skills of managers, specifically how well they set employee goals, provide feedback, evaluate performance, and link performance to critical talent management decisions such as compensation, development, and careers. According to Mercer’s survey, roughly one in three organizations around the world say improving managers’ ability to have candid dialogue with employees has the greatest impact on overall company performance. Mercer’s analysis revealed that the two components of manager skills that matter the most are linking performance to career development and setting SMART goals (specific, measurable, ambitious but achievable, relevant, and time-bound). To find out more about the survey results, visit www.imercer.com/performance.... [ read more ]

Q: How did Premier Business Solutions get started? Joyce Manthay and I started the company in 2001 after 15+ years working in various marketing and sales management positions in Corporate America. We had experience outsourcing to companies like ours to support the brands we managed, and we knew that we could provide far superior services – hence the beginning of our now 12-year-old company.... [ read more ]

Michelle Thomas tel: 312 540 3000 ext 6491 fax: 312 894 6304 michellet@marcusevansch.com Website: http://www.marcusevans-conferences-northamerican.com/CHC551_EEA ... [ read more ]

Dittman Incentive Marketing announced that it has attained the status of Certified Engagement Solutions Provider, a new certification recently created by the Enterprise Engagement Alliance (EEA), a coalition of companies and associations dedicated to the concept that engagement is an enterprise-wide endeavor that “begins with people and ends with profitability.” To attain Certified Engagement Solutions Provider status, members of the Dittman team were required to successfully complete rigorous testing and demonstrate their understanding of the engagement framework, economics, implementation process and tactics, and validate their actual experience with design and implementation. Susan Adams, Special Initiatives Director and President of IMA Recognition Council for 2013, Brian Carr, Director of Individual Awards, and Steve Cummins, Director of Digital Marketing, are among the Dittman team members who have achieved the individual Certified Engagement Practitioner designation. For more information, visit www.dittmanincentives.com.... [ read more ]

The Site International Foundation has released a new White Paper, “Incentive Travel: The Smart Business Proposition,” as part of its Incentives Move Business series. The paper focuses on how well-designed incentive travel and motivational events can help companies achieve corporate business objectives and provide a measurable return on investment. “Motivational programs that fail are often the victim of poor program design in areas like rule structure, award selection, promotion and measurement,” notes Jane Schuldt, President of the Site International Foundation. “Understanding the objectives of a program, how they align with overall compensation and recognition, and defining what motivates participants are keys to a program’s success.” To download the “Incentives Move Business” White Papers, please visit siteglobal.com.... [ read more ]

In today’s knowledge economy, competitive advantage is no longer secured purely through the access to capital or information – but by having employees come up with creative and novel ways of solving clients’ problems. To achieve this, organizations are increasingly dependent on the passion, creativity, energy and engagement of the workforce, and in particular on expert employees in fields like finance, engineering, design and technology. Fraser Marlow, Head of Research at BlessingWhite, notes in the firm’s latest installment in a series of ongoing research reports that technical people in organizations have specific workplace needs and face particular pitfalls when taking on leadership roles. The report, Leading Technical People – Research Report 2013, tells you how to take inspiration from the likes of Wikipedia to learn how to engage and lead technical experts to help advance the goals of your organization. For more information, go to http://www.blessingwhite.com/Research.asp?pid=1... [ read more ]

The Coffman Organization will now offer a full range of Enterprise Engagement learning, assessment, technology and implementation solutions in conjunction with the launch of the new book, Culture Eats Strategy for Lunch. Written by company partners Curt Coffman and Kathie Sorensen, Culture Eats Strategy for Lunch is a guidebook for management in a post-industrial era in which talent and customers now rule, largely as a result of social media. “It’s an honor to have the EEA Curriculum and Certification program, and the technology and implementation companies based on its principles, selected by The Coffman Organization as the focus of its Enterprise Engagement Strategies group,” says Bruce Bolger, President of the Enterprise Engagement Alliance. “Curt’s books, like First, Break All the Rules, his groundbreaking Harvard Business Review article on Human Sigma and his company’s services clearly demonstrate his leadership in this emerging field.” The Coffman Organization is a leading provider of Enterprise Engagement assessment, coaching and training services designed to connect engagement with performance through effective management communications and development. The Coffman Organization’s Enterprise Engagement Strategies services include: • The Enterprise Engagement Alliance Curriculum and Certification program to provide managers at all levels with the information they need about this growing field. The curriculum was created over the past three years by the Enterprise Engagement Alliance, based on input from the Coffman Organization, corporate practitioners, solution providers and academics. • The Coffman Enterprise Engagement 2.0 Quick Starter and Enterprise Culture and Coaching solutions for organizations seeking Enterprise Engagement surveys that include real-time, targeted benchmarking and feedback combined with technology-driven one-on-one or group coaching services to connect culture and engagement with the achievement of critical organizational goals. • The Solata Enterprise Engagement Portal to help focus specific audiences on the achievement of organizational goals involving customers, sales, distribution partners, vendors, or employees while fostering alignment across the organization. • The Coffman Engagement Agency, an implementation team specifically designed to bring the benefits of the Enterprise Engagement framework, implementation process and engagement technology to organizations across the country through local affiliates. For more information, go to http://coffmanorganization.com/ ... [ read more ]

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Q: Tell us a bit about Bunchball – how did the company come together? A: I started Bunchball in 2005 as a social gaming company. In the process of building out that product, we started exploring the world of game mechanics and realized their power to motivate any kind of behavior, not just gameplay. So in 2007 we shifted focus to... [ read more ]

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Chris Brunone, Leadership Practice Head at BlessingWhite, recently posted an article on the firm’s website noting that organizational development budgets are limited these days, so it's important that every initiative count. Training leaders who are trying to do more with less often ask which approach will produce the best results: 1) Training the more senior ranks in the organization to become better leaders or 2) Focusing on the engagement of the broader employee base? Should you cut back on leadership development efforts to refocus our energy on Employee Engagement? To help you answer this question, check out the full article at www.blessingwhite.com/content/articles/enews/June2013.asp?_cldee=ZW5nYWdlbWVudHN0cmF0ZWdpZXNAeWFob28uY29t... [ read more ]

To give you an idea of how social media is changing the corporate landscape and putting more power into the hands of employees, shareholders and customers, nearly 300,000 people have signed a petition started by Natalie Gunshannon, a former McDonald’s employee who quit her job there after being forced to accept her pay on a fee-heavy debit card. The petition on Change.org calls on Don Thompson, McDonald’s CEO, to give employees a choice in how they receive their pay. No word yet on whether McDonald’s will alter the practice, but the publicity this effort has already generated certainly hasn’t helped the company’s image. “I own stock in this company because it had started to make more socially and environmentally responsible decisions,” notes one shareholder. “I am sad to hear that it has taken a step back with this decision. Nobody’s paycheck should come with hidden fees.” While representatives for McDonald’s have indicated that decisions about payment are left to franchisee owners, the petition calls on McDonald’s national decision makers to ensure that McDonald’s is a “leader nationwide in ensuring that employees get to keep their own wages.” Stay tuned... [ read more ]

You know a field has arrived when IBM gets involved, given that this is not a company focused on tiny niches. So we were excited to see that IBM recently entered the field of Engagement with a webinar on Customer Engagement on July 17th, sharing ideas on how to understand, reach and relate to customers through a rich and personalized digital experience across multiple channels and smart devices. IBM executives, leading industry analysts and customers explored how organizations can create an exceptional customer experience as well as to: • Understand the individuals in your market. Listen to and anticipate customer preferences and captivate them with rich, personalized digital experiences. • Deliver exceptional service. Delight users on any channel or device with integrated and tailored applications and content. • Engage individuals and communities. Exchange valuable insights and feedback and build trusted relationships, loyalty and advocacy. ... [ read more ]

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Advancing Training and Staffing Tools to Efficiently Manage the Contact Center While Exceeding Evolving Customer Expectations... [ read more ]

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How Gamification Impacts Motivation Companies of all sizes and types can benefit by using gamification mechanics and game theory to improve engagement, learning and desired behavioral changes By Ira Ozer Last fall’s Gamification Summit in New York City saw leading professionals in the field gather to present best practices, research and case studies. Although gamification is a relatively new term in the world of human capital and engagement, the concepts of game mechanics are well supported by research from psychologists and behavioral scientists, with studies that span more than half a century. Leading performance improvement companies in the incentive industry have used fundamental game strategies and tactics for more than a decade, but only recently has the integration of multiple methods been used to create “gamified” websites that dramatically improve participation and results. ... [ read more ]

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The Enterprise Engagement Alliance (EEA) has launched its formal online test and certification program on Enterprise Engagement. The EEA Curriculum and Certification program focuses on the principals, framework and tactics related to engaging customers, channel partners, employees, vendors and communities to help achieve organizational goals. The exam is available free online at www.enterpriseengagement.org. Those who pass the test can obtain a five-year Certified Engagement Practitioner (CEP) designation for $500, as well as qualify for the Advanced Engagement Practitioner and Master Engagement Practitioner designations. The test is designed to help business professionals demonstrate their knowledge of the leadership skills and tactics required to engage people in the 21st century. By participating in the Curriculum and Certification program, managers can advance the interests of their organizations and their careers by better understanding the unique strategies and tactics of this emerging field. The test is divided into five sections that people can take separately as many times as they wish over a one-month period. Each section includes 20 to 30 multiple-choice and true-false questions that will change each time the test is taken. The sections include: Principals, Economics and Framework of Enterprise Engagement; Customer Engagement; Sales and Distribution Partner Engagement; Employee Engagement; and Tactics: Strategic Implementation, Assessment, Recognition, Measurement, etc. The curriculum is designed to provide organizations with a practical, measurable implementation plan that can help improve short- and long-term performance in all areas of business. By establishing a clear framework and agreed-upon nomenclature for engagement, organizations can accelerate the process of translating theory into action. For more information on the EEA Curriculum and Certification program, go to www.enterpriseengagement.org/training/ ... [ read more ]

A new study by the Incentive Research Foundation (IRF) confirms that the incentive gift card market is a vast, multi-billion-dollar industry. The 52% of U.S. businesses that currently use gift cards spend $22.7 billion a year in this category. Employee gift card programs are the clear favorite – over 60% of firms using gift cards name employees as recipients. Other key recipient groups include salespeople, channel partners and customers. The IRF, in partnership with the Incentive Gift Card Council (IGCC), collected and analyzed data from a national sample of business executives in an effort to estimate the size and spread of the gift card marketplace. Researchers found that a total of 59% of U.S. businesses use some type of non-cash award program, and 52% use gift cards to recognize and reward their employees, salespeople, channel partners or customers. This means that fully 87% of companies offering non-cash awards use gift cards as part of such programs. Other highlights from the study: Open- and closed-loop cards are used by far more businesses than restricted and virtual cards. Sixty-eight percent of the market uses open-loop cards, and 54% use closed-loop. Approximately 12% use restricted cards – a lower incidence than virtual cards, which 14% of businesses are now using. There are differences in how companies of various sizes source the gift cards for their programs. Large businesses are more likely to use a card provider that can deliver many different types of cards, while smaller businesses are more likely to go directly to retailers for their cards. Approximately one-third of U.S. businesses use both card providers and retailers, regardless of the size of the business. Most gift card buyers report that their future spending will either remain the same or increase, raising an expectation that this market category will continue to thrive and grow. “The economy over the past years has affected many things, but the research confirms that the use of gift cards in business is still very strong,” says Betty Weinkle, Past President of the IGCC. “We find that the convenience, variety and desirability of gift cards contribute to their ability to motivate, reward and recognize.” For more information on the IRF Gift Card Market Study, go to http://theirf.org/Gift-Card-Market-study.6094109.html ... [ read more ]

By themselves, rewards programs rarely create the full emotional attachment that brings true customer engagement. Engagement is built over time and comes from creating mutually beneficial relationships with customers. One of the keys to creating relationships is providing customers with direct access to company decision-makers through a feedback management system that demonstrates that the company cares about them and is indeed listening. Research shows that companies that are effective at listening to their customers build loyalty and engagement over time. They take the information they receive from customers and make changes, whether it involves a specific individual in a bank branch, a customer service department or the entire company. When customers recognize that their concerns, suggestions or feedback are responded to and resolved, they begin to realize that they’re important to the organization, that their voice can make a difference and that they have a relationship with the brand. Kyle LaMalfa, Senior Business Insight Analyst at Allegiance Inc., says that while reward points can encourage transactions and add value to a brand, positive experiences and listening to customers will create engaged customers and add to a brand’s strength. Engagement is about the relationship that a customer has with a brand and the brand with that customer. Engagement programs work together with loyalty programs to fill the gaps and connect to people’s hearts and minds. True engagement is built over time, through positive experiences, and most importantly by listening to the voice of your customer. To download the full Allegiance report, go to www.allegiance.com/resource-center/document-library/buying-loyalty-and-rewards-programs ... [ read more ]

New research by Bersin & Associates shows that recognition programs dramatically improve employee engagement and reduce turnover, yet 87% of organizations still rely on outdated tenure-based service level awards. Companies with recognition programs that are highly effective at improving employee engagement have 31% lower voluntary turnover than their peers with ineffective recognition programs. The findings, which appear in a new research report, The State of Employee Recognition in 2012, indicate that recognition plays a much more measurable role in business performance than previously believed. “This new research highlights a huge opportunity for companies to redirect existing expenditures to programs that significantly influence engagement and retention,” says Josh Bersin, President and CEO of Bersin & Associates. “The findings also suggest that recognition programs should align with an organization’s comprehensive performance management strategy to drive business results.” To download a copy of the WhatWorks Market Brief on the importance of recognition in performance management, go to http://marketing.bersin.com/Recognition.html... [ read more ]

In the world of talent management, social networks have been used successfully in knowledge sharing, the identification of skills and construction of teams, in recruiting, onboarding and certainly learning. “Social Recognition,” which uses software to enable people to recognize one another, is a relatively new entrant in the pantheon of talent management technology. Yet it draws on practices from some of the world’s most popular internet applications. In connecting peers to peers, and in this case, employees to employees and employees to customers, partners, suppliers and others (the extended enterprise) it opens another dimension in recognition that has the potential to generate powerful cultural evolution within remarkably short timeframes. In others words, social recognition software can be transformative. It can fill a recognition gap quickly and it can extend recognition beyond the organization to help engage customers and other constituents.... [ read more ]

In this paper, one in a series for our Enterprise Engagement curriculum, we examine a critically important element of enterprise engagement – moving from strategy to execution. This paper is targeted at organizations that wish to move from talking about and planning enterprise engagement to implementing the initiatives at a tactical and measurable level – throughout the enterprise and for all key constituents. The main objective of this paper is to assist the reader through practical, clear and readily available techniques, practices and tools to implement enterprise engagement across the organization.... [ read more ]

The Corporate Benefits Summit is the premium forum bringing senior level benefit executives and solution providers together. As an invitation-only event taking place behind closed doors, the Summit offers an intimate environment for a focused discussion of cutting edge technology, strategy and implementation of solutions to forward thinking corporate benefits executives interested in staying ahead of the market.... [ read more ]

Join the Enterprise Engagement Alliance and Hay Group on Tuesday, December 4th for a FREE expert discussion of best practices and methods in the selection, implementation and analysis of employee engagement surveys. This curriculum segment provides practitioners with a formal framework to determine the best approach to measuring employee engagement in a way that can identify granular solutions. Topics include:... [ read more ]

This healthcare provider goes out of its way to make sure that employees understand how their individual efforts contribute to the achievement of organizational goals... [ read more ]

Costco, FedEx, Time Warner, Google and others earn top grades in ‘Good Company Index’ The Enterprise Engagement Alliance Good Company Stock Index has been created to draw attention to the compelling connection between an organization’s relationships with customers, employees and communities and its subsequent performance in the stock market. The EEA Good Company Stock Index (GCSI) uses the Good Company Index™ developed by human resource analytics leader McBassi & Company to track organizations based on their business practices as sellers, employers and stewards of communities and the planet. Firms making the inaugural Good Company Index list include Agilent Technologies, Apple, American Express, Biogen Idec, Campbell Soup, Costco, FedEx, Ford Motor, Gap, Google, Intel, Johnson & Johnson, Procter & Gamble, Time Warner and Whole Foods. Low-scoring companies include Bank of New York Mellon Corp., Dollar General, GameStop; Oracle, Sears Holdings, Tyson Foods and United States Steel (see full lists below). ... [ read more ]

The Enterprise Engagement Institute and Marcus Evans offer you this opportunity to be at the forefront of the emerging trend of ‘Social Recognition.’ This free webinar will address the most important issues surrounding Social Recognition, which uses software and communications to enable people to recognize one another and build relationships across the organization. Topics include: • Defining Social Recognition • Key tools/technologies of Social Recognition • Key issues your SR program must address • What can be done to make Social Recognition meaningful and engaging? • What sorts of management and controls are required? • How can Social Recognition be tapped to foster collaboration and innovation? • How can its impact be measured? ... [ read more ]

Anyone can track their own individual engagement at any time and compare it with those of others using the Personal Engagement Meter at www.mostengagedemployee.com Just go to mostengagedemployee.com, click on the box on the upper right that says ‘The Personal Engagement Meter’ and follow the simple steps. It takes just a few minutes, it’s completely anonymous, and you’ll see how you stack up against more than 2,000 people who have already taken the survey. Organizations can also anonymously benchmark their engagement practices against those of other companies using the Enterprise Engagement Benchmark Indicator at: www.eewidget.com/eebenchmark/ Mostengagedemployee.com is a website and contest seeking to recognize America’s Most Engaged Employees. It is produced by the Enterprise Engagement Alliance at www.enterpriseengagement.org ... [ read more ]

By themselves, reward programs rarely create the full emotional attachment that brings true customer engagement. Allegiance Loyalty & Engagement Expert Kyle LaMalfa notes that engagement is built over time and comes from creating mutually beneficial relationships with customers. One of the keys to creating relationships is providing customers with direct access to company decision makers through a feedback management system that demonstrates that the company cares about them and is indeed listening. ... [ read more ]

A recent TNS Global Panel Study reveals that integrating employee, brand, and customer engagement is strongly connected to high performance. Research from across 23 countries has established four key insights that aim to increase the brand promise to customers and enable the growth of high performing companies: 1. Develop better relationships with employees 2. Focus on the customer experience 3. Be committed to delivering the brand promise to customers 4. Serve as a brand ambassador, and actively promote the company to others. The gaps between “top company” and “well below average” are substantial. This supports the belief that the brand promise has to be experienced by employees so they can live it with the company’s customers. High performing companies are breaking down the silos between customer and employee engagement and branding, and viewing them as multiple expressions of the core of who they are. Go to http://tnsemployeeinsights.com/ for more information.... [ read more ]

The Enterprise Engagement Alliance has announced that Gary Rhoads, currently the Stephen M. Covey Professor of Marketing and Associate Director of the Entrepreneurship Center at Brigham Young University, will join the EEA curriculum group as Academic Advisor, effective immediately. Professor Rhoads will advise the EEA on its curriculum development on Enterprise Engagement for businesses, as well as the creation of an education program for students at various levels. “I believe that the field of engagement is entering an exciting stage of development,” says Rhoades. “Engagement may be to the 21st century what advertising was in the last century in terms of impact on business. I’m eager to contribute to the formalization of the framework and best practices being developed by the Enterprise Engagement Alliance, and to help bring this to the widest possible audience of businesses and students.”... [ read more ]

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Hear from 15+ expert practitioners on strategies and best practices in incorporating an enterprise wide approach to talent management and leadership development programs to maintain competitive in a changing global market. Attending this conference will enable you to: - Combine the talent value chain with business and workforce planning strategies to deliver a sound talent management and leadership practice - Ensure a fully integrated talent management practice to establish consistency across the employee lifecycle - Create and implement a multifaceted leadership development strategy that contributes to overcoming succession hiccups - Apply proven talent management and succession plan forecasting methodologies to develop a balanced approach to engaging, retaining and developing HIPO employees - Design a talent analytics practice that links fluctuations in key business drivers to talent management and succession planning forecasts ... [ read more ]

This Loyalty Canada 2012 Conference will give customer loyalty marketers a deeper look into the key issues affecting the creation and implementation of effective loyalty strategies to achieve an ever-growing, profitable, and engaged customer base. Hear from: Canadian Tire, HSBC Canada, Capital One, Scotia Bank, Sobeys, Xbox Canada, JPMorgan Chase, TD Bank Group, PayPal Canada, Suncor Energy, Hudson’s Bay Company, Staples Advantage Canada, Virgin Mobile Canada and More! This is a highly intensive, content-driven event that includes workshops, case studies and panel discussions over two days. This is not a trade show; this event is targeted at a focused group of senior level executives and key decision makers to maintain an intimate atmosphere for the delegates and speakers. In short, this is a peer-to-peer driven conference.... [ read more ]

By attending this event, industry leaders will build upon their existing foundations to keep ahead of the changes in customer stated and unstated needs. Learn to incorporate a caring service orientated approach to engage and retain customers. Hear from speakers from Yahoo!, Microsoft, Hilton Worldwide, Avaya, Deluxe Corporation, Comcast Corporation, American General Life Companies, SimplexGrinnell and many more on leveraging internal and external branding expertise to create a human touch across the customer journey. ... [ read more ]

The Enterprise Engagement Alliance curriculum will be presented in conjunction with the upcoming Marcus Evans Customer Experience Conference, July 17-18 in Chicago. The EEA seminar date is July 16. Registration opens soon. Speakers will include executives from Yahoo!, Microsoft, Level Three Communications, Hilton Worldwide, Marriott International, Avaya, American General Life Companies, Deluxe Corporation SimplexGrinnell, and Comcast Corporation. Information about the event can be found at http://linkd.in/zzBBOJ... [ read more ]

Employee surveys have the potential to help companies understand the relationship between human capital and the bottom line. Yet, if not managed carefully, surveys may fail to realize their potential as strategic organizational tools. Why? Because many organizations are successful in designing reasonable questionnaires, generating high participation rates and gathering a lot of good information. But where survey processes most commonly break down is in the “hand off” between a survey team, perhaps working with the assistance of an outside consultant, and line managers throughout the organization.... [ read more ]

By attending this event, industry leaders will share best practices, strategies and tools necessary to understand and utilize innovative recruiting strategies to enhance an organizations ability to deliver sound recruiting practices. Hear from speakers from Microsoft, Hewlett-Packard, Rockwell Automation, and many more at this two-day premiere event! Contact Lisa at Lisaeg@marcusevansch.com today and mention “EEA” to receive a $200 discount! ... [ read more ]

Melanie Lewis has joined the Enterprise Engagement Alliance as Senior Consultant to help implement a new Consulting and Training service on the emerging field of Enterprise Engagement. Lewis most recently served as Director, Commercial Engagement at AstraZeneca, capping a 27-year career there that began in human resources and culminated with pioneering work in the area of Enterprise Engagement. In her last decade at AstraZeneca, she has been involved in cutting-edge work with consultant and author Curt Coffman on connecting customer and employee engagement that won the company the EEA’s first Enterprise Engagement Award.... [ read more ]

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A new research study by the Sloan Center on Aging & Work at Boston College examines work experiences of employees, finding that those 40 years old and older are the most engaged and demonstrate the highest level of organizational commitment, and that those 50 years old and older are the most satisfied with their jobs. Employees between the ages of 30 and 39 evidenced ... [ read more ]

Employee engagement and employee performance management truly go hand in hand. The goal for both is to create alignment between the needs, desires, skills and activities of individuals and what the business requires to achieve results. But in today's intense business environment, what managers and employees need to achieve this balance can be difficult to discern. ... [ read more ]

Employee engagement is one of the four customer experience core competencies and it’s the one that companies tend to struggle with the most. To examine this critical area, Temkin Group surveyed more than 2,400 U.S. employees, finding that only 40% are fully committed to helping their companies succeed, 54% will do good for the company even if it’s not expected, and 26% are likely to look for a new job within six months. ... [ read more ]

Sue Gordon has been with American Airlines for over 20 years. Starting as a flight attendant and working her way through a variety of roles, she spent a lot of time on the front lines of marketing, involved in customer communications, advertising, product development and employee communications. She’s also worked in IT and had a hand in launching... [ read more ]

Maritz recently announced the launch of Maritz Journeys, a new division providing personalized, one-of-a-kind travel itineraries geared toward incentive/reward trips and vacation planning for individuals and small groups. By tailoring the experience to the traveler’s interests and specifications – such as length of travel, destination, activities and budget – programs are designed from the bottom up to create a truly rewarding and memorable experience. The travel solutions range from incentive trips and experiential travel to destination celebrations and multi-generational family travel. Info at www.maritzjourneys.com/... [ read more ]

The EEA has announced a series of 1-hour webinars covering various aspects of its newly developed curriculum on Engagement. Each live session will be followed by a half-hour Q&A with presenters.

Nov. 16: Measurement
The EEA has also scheduled a series of webinars on The Science of Rewards & Recognition presented by EEA Chairman Allan Schweyer on the following dates: Dec 7, Jan 18, Feb 16 and March 15. Sponsored by Canon.
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The Motivation Show includes the Incentive Travel and Meetings Executives Show (IT&ME) and the National Premium Incentive Show (NP/IS), with exhibitors representing the entire range of premium and incentive product and travel destination offerings. Educational sessions cover consumer premiums, employee incentive awards, incentive travel, employee recognition and performance improvement. ... [ read more ]

Marcus Evans will incorporate a new program on engagement for organizations looking to make the link between internal engagement and an enterprise-wide approach. This program will include a combination of lectures, case studies and interactive exercises covering all areas of engagement...... [ read more ]

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We all know that employee perceptions of reward fairness are strongly related to employee attitudes, behaviors and performance. But it’s less clear what impact reward practices have on these perceptions. In other words, do certain types of reward programs or policies...... [ read more ]

This conference will focus in on leading current practices within customer experience management practices that include feedback gathering, managing customer expectations, driving operational efficiencies in response to feedback, understanding and reporting measurements and driving an overall organizational customer focused culture that is supported by a growing department budget and enterprise-wide interest. ... [ read more ]

Hear from senior-level industry leaders on how to build a roadmap towards building brand commitment and a culture approach to internal branding. With speakers from Richardson International Limited, Loblaw Companies, Suncor Energy, Ocean Nutrition Canada, HSBC Bank Canada and CIBC this is an event you cannot miss! ... [ read more ]

A recent Towers Watson Perspectives examines the growing body of evidence validating the relationship between levels of organizational engagement and financial performance, concluding that...... [ read more ]

The extent to which managers provide guidance, feedback and the appropriate level of autonomy for staff is key to whether employees go the extra mile for their organization, suggests new research for the ...... [ read more ]

Hear from Talent Management and Leadership Development leaders on how to develop, manage and grow a multifaceted Talent & Leadership Management program that best fits within the organization aligning to the culture and business goals. ... [ read more ]

JWT INSIDE and EGR International recently aligned themselves with the Enterprise Engagement Alliance, pursuing the role of Full Service Engagement Agencies. EGR, a 41-year-old integrated marketing firm, hopes that many more qualified agencies will join them in embracing this new approach to marketing and management. ... [ read more ]

EEA Managing Director Bruce Bolger recently returned from Marcus Evans’ Fifth Annual Internal Branding & Employee Engagement Conference in Miami...... [ read more ]

Become a Certified Recognition Professional through Recognition Professionals International’s CRP program, to be held March 29-31 at Rideau Recognition Solutions in Montreal, Canada, and also at the RPI Annual Conference in San Antonio.... [ read more ]

The emergence of Enterprise Engagement is supported by a growing cadre of business executives specifically responsible for engagement and the expanding number of education and seminar programs on this topic. The American Management Association has just published an article entitled “The Art and Science of Embracing Engagement for Bottom Line Results.” ... [ read more ]

If you were at last year’s Enterprise Engagement Alliance Networking Conference and Expo, you know it drew rave reviews for the level of serious business discussion and learning that went on over the two-day period. So be sure to mark your calendar for this year’s second annual event, scheduled for June 1-2. Who will be there?... [ read more ]

Chicago-based Human Capital consulting form HR Solutions International, Inc. recently released its 2010 Overall Employee Engagement Norms, finding that Employee Engagement levels increased from 2009 to 2010. ... [ read more ]

Marcus Evans, Inc., one of the world’s premier providers and promoters of global summits strategic conferences, professional training and business-to-business congresses, will introduce a formal curriculum on the emerging field of Enterprise Engagement in partnership with the Enterprise Engagement Alliance, a consortium of companies and associations supporting research, education and outreach that makes the connection between engaging people in business and long-term financial performance.... [ read more ]

Between July and August 2010, the Aberdeen Group surveyed 65 retailers regarding their use of social media marketing to interact with customers. Results indicate that 85% of ...... [ read more ]

Site International Foundation recently released its Site Index: Annual Survey results. This annual analysis and forecast for the motivational events industry provides a broader data set of trends and reveals priorities placed on significant topics, such as the strength of motivational tools (travel experiences, cash, merchandise, gift cards), ROI, buyer decisions, cruise products, green incentives and more. ... [ read more ]

Representatives of the Incentive Legislation Campaign (ILC) traveled to Capitol Hill on November 10th to meet face-to-face with staff advisors of targeted members of Congress as part of the ILC’s effort to institutionalize the power of wellness incentives as a way to encourage a healthy American workforce. ... [ read more ]

Employee engagement is the great, untapped resource of most organizations. Yet only 25% of employees are truly engaged in their work. Why are all the others so reluctant to "get in the game"? WINNING WITH A CULTURE OF RECOGNITION: Recognition Strategies at the World's Most Admired Companies reveals the surprising answer: Most managers fail to formally recognize high performance and connect it with company culture. Salary and bonuses are only part of today's employment contract. To get everyone performing together, employers need to create a culture of appreciation, recognition, and reward. ... [ read more ]

Are there differences in how a computer manufacturer plans and implements an incentive program versus how a pharmaceutical company or new car dealer does? What about a commercial banking operation, insurance agency or a telecommunications company? Are there processes, types of incentives used, or other nuances that are unique to these markets? Which industries are more likely to develop their programs in-house, as opposed to securing an outside vendor? The Vertical Market Study attempts to answer these and other questions. It provides a full report on how the six specific industries planned and implemented incentive travel, motivational meetings and special events.... [ read more ]

This recently conducted analysis by The Incentive Research Foundation (IRF)of one company's long-standing use of travel awards as a motivational tool shows that such incentives have a clear, measurable and positive impact on corporate culture and employee performance, as well as a broader "ripple effect" on the economy of the region where an incentive travel program (ITP) is held.

Overall, the study concluded that the importance of these programs should not be undervalued; their impact and their value reach well beyond the typical event timeline. Earners of the incentive travel program are far from the only beneficiaries of the program. The sponsoring company, the destination and the suppliers all receive significant benefits as well.

The Enterprise Engagement Institute (EEI) will officially launch its formal Curriculum and Certification program Oct. 4-5, 2011, at the first EEA Curriculum Conference and Expo to be held at McCormick Center in Chicago. The Enterprise Engagement Institute is the new research and curriculum affiliate of the Enterprise Engagement Alliance (EEA)..... [ read more ]

The Enterprise Engagement Alliance (EEA) has named Steve LaMotta, a veteran of the talent management profession, as its new executive director. LaMotta will direct EEA’s sponsorship activities to better help connect organizations looking for engagement solutions to those that provide them. Specifically, LaMotta will focus on EEA activities related to developing an industry of specialists equipped to provide engagement solutions to all business constituencies.... [ read more ]

Learn and share insights with more than 18 Customer Experience, Care, Advocacy and Loyalty Leaders on the latest developments in the design of strategies and methodologies being deployed to determine the proper key performance indicators for customer satisfaction. Cost is $2,969.80, but you can save 10% by emailing Michelew@marcusevansch.com and mentioning the Enterprise Engagement Alliance.... [ read more ]

Hear from than 16 Employee Engagement and Internal Communications leaders on how to advance strategies and methodologies within employee communications in order to drive engagement and create awareness.... [ read more ]

The first annual Enterprise Engagement Alliance Networking Expo & Conference, a synergistic blend of education, exhibits and events held in June, was roundly praised by attendees and participants alike as an unqualified, first-of-its-kind success. ... [ read more ]

The most recent Pulse Survey from the Incentive Research Foundation (IRF) looks at incentive travel programs and merchandise/non-cash programs used to engage employees, channel partners, and customers, and asks how they fit into corporate budgets. ... [ read more ]

Most leaders and organizations know the difference between a fully engaged worker and one that is marginally engaged or disengaged. The former brim with enthusiasm, they contribute ideas, are optimistic about the company and its future, are seldom absent from work, they typically stay with the organization longer and are among the organization’s most valuable ambassadors. Disengaged workers, on the other hand, are often absent (even when they are at work). They are disconnected and often pessimistic about change and new ideas. They have high rates of absenteeism and tend to negatively influence those around them, including potential customers and new hires. And the cost of disengagement to U.S. employers is estimated to be as much as $350 billion per year.... [ read more ]

A recently announced partnership between TMGov.org, a portal serving the government sector, and the Enterprise Engagement Alliance (EEA) promises to facilitate the flow of research on the emerging field of Enterprise Engagement and increase economic efficiency and operational effectiveness among businesses and government agencies. ... [ read more ]

Ever wonder about the ROI you can expect from channel partner meetings and conferences? It’s quite significant, according to a recent study from the Enterprise Engagement Alliance, conducted by the ROI of Engagement. Click here to take a look at the two-part report. ... [ read more ]

Recent research by Towers Watson on the factors that increase employee engagement shows that high engagement results from an array of organizational elements, but that a significant driver is recognition from employees’ immediate managers and supervisors.... [ read more ]

Terry Barber, the author of The Inspiration Factor, subtitled "How You Can Revitalize Your Company Culture in 12 Weeks," argues that regardless of your personality type, background, or age, you can choose to create an inspirational transaction and positively impact the people around you. "Inspiration is precursor to leadership, to motivation, and is even a new category for business," Barber says. His book offers seven principles that can help readers become team leaders in their organizations and inspire those around them.... [ read more ]

Melcrum's annual Employee Engagement Conference highlights best practices at leading organizations on their journey to achieving a highly-engaged workforce and improved bottom-line results. Attendees will learn how to help their companies achieve performance goals by mobilizing their workforce around a new business strategy; building trust and confidence; and fostering a deeper understanding of your company culture and desired behaviors. ... [ read more ]

The Human Capital Institute (HCI) brings together thought leaders and leading companies to share ideas and best practices related to employee engagement and retention at this three-day conference.... [ read more ]

The Gallup Summit Spring 2010 provides leaders the opportunity to share best practices and discuss the crucial issues that affect maximizing performance in their organizations. It also offers organizations the opportunity to benchmark their management practices against the world's best. It will include a look at best practices in managing employee and customer engagement and best practices in recruiting, hiring, and developing talented employees.... [ read more ]

Loyalty Expo will include more interactive sessions and peer group discussion as hundreds of professionals will gather to learn best practices in customer, client, and employee cultivation, including reducing attrition, improving profitability and navigating through challenging economic times.... [ read more ]

Engaging customers through the newest marketing vehicles such as social media, customer communities, blogs, RSS and podcasts requires a solid foundation steeped in customer understanding, marketing planning and technological prowess. This two-day course in using the latest marketing tools and technologies to reach today’s customers will take attendees from the defining basics to the planning and implementation stage. Through interactive presentations and exercises, case examples from B2C, B2B, nonprofit and higher education, and best-practice implementation reviews, participants will leave with a comprehensive understanding of how they can profit from the latest in marketing technologies and tools.... [ read more ]

The Enterprise Engagement Alliance (EEA) recently announced two key tools to help companies measure engagement: the Enterprise Engagement Indicator , an online survey tool used to determine whether an organization can benefit from a more formal engagement strategy; and the PollStream Enterprise Engagement Meter, residing above on the EEA homepage, which allows individuals to assess their organization’s engagement opportunities. ... [ read more ]

Are you struggling to remain an effective communicator in today's high-tech world? Are you feeling intimidated or overburdened by the constant barrage of text messages, emails, FaceBook and Twitter communications? Many corporate executives are, and that's why Elaine Stirling put together this book, which is subtitled "A Writing Manual & Style Guide for the Brave New Business Leader." It offers advice on how to communicate with clarity, confidence, and persuasive style in the workplace, whatever the medium.... [ read more ]

The Enterprise Engagement Alliance (EEA) and leading social software firm PollStream recently announced a partnership to promote and improve employee engagement best practices, focusing on the intelligent use of social software to increase employee engagement and earn discretionary effort. ... [ read more ]

Engagement doesn’t just happen, and in most organizations frontline management has a lot to do with the success - or failure - of an organization's engagement efforts. Recent research from the Gallup organization on employee disengagement ... [ read more ]

A common error that frontline managers sometimes make is to focus their performance improvement efforts on employees’ weaknesses, rather than focus on their strengths. But Gallup research shows that the worst thing managers can do is to ignore their employees altogether. According to Gallup researchers Brian Brim and Jim Asplund, “If your manager focuses on your strengths, your chances of being actively disengaged at work are only 1 in 100. If your manager ignores you, however, you are twice as likely to be actively disengaged than if your manager focuses on your weaknesses. Being overlooked, it seems, is more harmful to employees’ engagement than having to discuss their weaknesses with their manager.” This paper offers a summary of their research.... [ read more ]

To be successful in the evolving world marketplace, and even in their own workplace, leaders and managers must begin to understand their constituents’ state of mind, says Gallup’s chairman and CEO Jim Clifton, in this summary of recent Gallup research. Human decision making is more emotional than rational, the research suggests, and “State of mind is everything that matters to leadership: talent, innovation, entrepreneurship, creativity, optimism, determination, and all of the other things that create economic growth,” Clifton says. Successful leaders, he adds, will be those who can quantify those states of mind to better understand the emotions that cause behavior. “If you are making decisions without understanding what your constituency is thinking, you are making bad decisions,” he says. ... [ read more ]

How can managers better engage their employees? What important skills and knowledge are necessary for leadership success in the emerging workplace? Recent research from the Gallup organization suggests some answers. ... [ read more ]

The Business Marketing Association's 2010 Annual Conference will be themed "Engage!" and focus on innovative ways that corporate marketers are engaging employees, channel partners, customers and other demand drivers to improve customer experience and to generate rapid and profitable sales and brand growth in an improving economy.... [ read more ]

Recent research by the Hay Group suggests that while increasing employee engagement will certainly improve performance results, increasing employee engagement in tandem with employee enablement will result in even more significant performance improvements.... [ read more ]

A recent survey of U.S. employees suggests that many will leave their current employer as the economy recovers. Opinion Research Corporation suggests that increasing their engagement levels is one way to keep them in place.... [ read more ]

New study shows link between "zealous" employees and motivated consumers. ... [ read more ]

This article explains the concept of zero-based people performance strategies and provides a list of performance improvement companies that can help to put such a strategy into effect.... [ read more ]

This article looks at how organizations can maximize long-term financial performance through a strategic focus on their most valuable asset - human capital.... [ read more ]

This article looks at the benefits of using non-cash incentives versus cash incentives.... [ read more ]

This article discusses measurement tools and methodologies that can be used to determine the results of company incentive programs.... [ read more ]

Three are many reasons and many ways to motivate customers, salespeople, and employees. Here's an overview.... [ read more ]

This article provides a guide to developing effective incentive and recognition programs for salespeople. ... [ read more ]

This article lists the types of suppliers that can help corporate end-users put together an incentive program.... [ read more ]

Thinking about using gift cards in your incentive or motivation program? Here are some pointers.... [ read more ]

This white paper looks at strategies for creating increased "trophy value" in incentive programs using gift cards.... [ read more ]

This article looks at the eight drivers of employee satisfaction and engagement.... [ read more ]

This article looks at the compelling research links financial results and customer satisfaction to engaged employees and channel partners.... [ read more ]

This article provides an overview of enterprise engagement - why it matters, the prerequisites of engagement, the tools, and the role of rewards and recognition.... [ read more ]

Noted author and management guru Don Peppers discusses the role of engagement – both internally and externally... [ read more ]

A recent study finds that men and women have very different ‘motivation sets’... [ read more ]

Kirk Kazanjian, author of Exceeding Customer Expectations, says it’s the little things that mean a lot when it comes to employee engagement... [ read more ]

This term is likely to become as pervasive in the business lexicon as Return on Investment in the coming years.... [ read more ]

Breaking new ground, people performance management takes familiar disciplines and integrates them across functional lines to maximize results.... [ read more ]

Measuring the ROI on recognition programs is difficult, given the range of benefits and their long-term impact, but it can be done. This article from the Enterprise Engagement Alliance offers some ideas on how to do it.... [ read more ]

This short article from Enterprise Engagement Alliance looks at the profound cost of employee disengagement and argues the need for and benefits from improving employee engagement levels in organizations.... [ read more ]

What is enterprise engagement? This article provides a a definition and background, as well as an overview of the research supporting this important concept, which covers the importance of engaging employees, channel partners, and customers.... [ read more ]

The Incentive Federation Inc. is the umbrella organization founded to promote, protect, and research the incentive field, encompassing recognition, promotional products, and related promotions. In addition to being the industry's primary lobbying entity, the Incentive Federation provides the infrastructure for industry-wide corporate outreach efforts spearheaded by the Incentive Performance Center, as well as for the research developed by the Forum for People Performance Management and Measurement at Northwestern University. Plus, the Incentive Federation commissions the industry's only benchmark studies on the use of incentives by U.S. organizations. All suppliers and customers in the incentive and promotion marketplace benefit from these initiatives.... [ read more ]

ICSA is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation. Organized in 1981 by a group of 59 customer service management professionals, today's ICSA has come a long way! Globally, our membership tops 700 and we offer a full range of programs that provide members with a forum for sharing knowledge and experience, searching for solutions and networking with other customer service management professionals. ... [ read more ]

Founded in 1962, the International Society for Performance Improvement (ISPI) is the leading international association dedicated to improving productivity and performance in the workplace. ISPI represents more than 10,000 international and chapter members throughout the United States, Canada, and 40 other countries. ISPI's mission is to develop and recognize the proficiency of our members and advocate the use of Human Performance Technology. Assembling an Annual Conference & Expo and other educational events like the Institute, publishing books and periodicals, and supporting research are some of the ways ISPI works toward achieving this mission. ... [ read more ]

Recognition Professionals International (RPI) is the new name of the National Association For Employee Recognition (NAER.) Recognition Professionals International (RPI) is the only professional association at the forefront of workforce recognition through its sole focus on recognition innovations and education as a systematic method for improvements in the workplace. RPI is endorsed by top authorities in the industry, has an impressive membership of Fortune 500 organizations and is the only association offering Certified Recognition Professional (CRP) courses.... [ read more ]

The Brand Activation Association has a broad focus on all the disciplines required to activate a brand's strategy, from creative strategies to measurement, on topics from omni-channel marketing to experiential marketing and social media. BAA builds on its membership knowledge base, spanning expertise in strategy through activation, and across all touch points.... [ read more ]

The Promotional Products Association International (PPAI) is the promotional product industry’s only international not-for-profit trade association. It offers education, trade shows, business products and services, mentoring, technology and legislative support to its more than 7,500 global member companies. Promotional products are an $18 billion industry, and include wearables, writing instruments, calendars, drinkware and many other items, usually imprinted with a company’s name, logo or message. Since its founding in 1903, PPAI has worked to expand the market, establish standards, enhance the professionalism of the industry and support the growth of member companies. ... [ read more ]

WorldatWork is the world's leading not-for-profit professional association dedicated to knowledge leadership in total rewards, compensation, benefits, and work-life. Founded in 1955, WorldatWork focuses on human resources disciplines associated with attracting, motivating and retaining employees. Besides serving as the membership association of the professions, the WorldatWork family of organizations provides education, certification, publications, knowledge resources, surveys, conferences, research and networking. ... [ read more ]

The Incentive Manufacturers & Representatives Alliance (IMRA), a branch of Incentive Marketing Association (IMA), represents factory-direct salespeople in the incentive business, along with manufacturers. IMRA publishes a handbook for suppliers, conducts an annual marketing conference, and offers a free directory of incentive representatives. As a member, you automatically become a member of the IMRA.... [ read more ]

Founded in 1973, SITE is the only international, not-for-profit, professional association devoted to the pursuit of excellence in incentives, a multi-billion dollar global industry. Society of Incentive & Travel Executives (SITE) provides educational seminars and information services to those who design, develop, promote, sell, administer, and operate motivational programs as an incentive to increase productivity in business. Currently SITE has over 2,100 members in 87 countries, with 35 local and regional chapters. Members represent corporate executives, incentive companies, destination management companies, travel & event planners, official tourist organizations, transportation companies, hotels and resorts, cruise lines, trade publications, and supporting organizations such as restaurants and visitors attractions. ... [ read more ]

The International Conference of the Society of Incentive & Travel Executives (SITE) International Conference is a key event in the incentive travel industry. It includes educational and networking events that help incentive and travel professionals expand their business network by exploring trends and the strategies of their colleagues. This event attracts attendees from all over the world who bring their own diverse solutions to the table.... [ read more ]

AsiaPacific Incentives & Meetings Expo (AIME) is a must for anyone involved in organizing meetings, incentives, conferences, special events or exhibitions. AIME is the market leader, the premier event in the region and most comprehensive showcase of local product and services. Visiting AIME will help you to discover new destinations, new suppliers, new industry contacts and new, creative ideas for all types of event planning. With over 850 exhibitors from 50 countries, including 150 new exhibitors each year, AIME is the must attend event for those wishing to aim for more in their business pursuits.... [ read more ]

The Society for Human Resource Management (SHRM) is the world’s largest professional association devoted to human resource management. Our mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential, strategic role. Founded in 1948, SHRM represents more than 225,000 individual members in over 125 countries, and has a network of more than 575 affiliated chapters in the United States, as well as offices in China and India. ... [ read more ]

Shows managers how to apply proven motivators to help any size firm energize the work force, increase its profits, and meet the challenges of today's competitive global economy. Presents the pros and cons of incentives as well as why and how they work and discusses in detail incentives for executives and workers and those used for marketing to consumers.... [ read more ]

The author describes recognition and group incentive plans, as well as types of awards and implementation. This book comes closer than most to addressing brass-tacks programs that managers at almost any level of an organization can implement.... [ read more ]

This short book provides a simple program designed especially for companies trying to break down barriers between management and a union. Based on the importance of thanking employees, the book provides some practical ideas, but its approach seems a bit simplistic for complex labor-management issues.... [ read more ]

This book makes the case that companies that treat their employees right make more money.... [ read more ]

This book reveals how Southwest Airlines, Walt Disney Co., Ben & Jerry's, and other companies have turned themselves into "motivating organizations" that inspire employees to do excellent work.... [ read more ]

This book is full of motivational ideas that will enliven communication, increase employee appreciation, and add fun to the workplace.... [ read more ]

Provides a clear analysis of how successful companies turn partnering into a reality. The book breaks down and makes sense of the revolution that is taking place in supplier-customer relationships today. Offers new strategies on creating profitable relationships with customers.... [ read more ]

This science-based guide introduces a technique with which to influence those around us honestly and beneficially. Shows how to make the most of positive reinforcement to bring out the best in other people, establishing effective relationships based on mutual respect and shared expectations.... [ read more ]

This book present hundreds of methods and activities that incorporate fun in an organization's work: hiring, training sessions, meetings, communications, awards, and teamwork. The authors asked successful businesspeople worldwide if fun played a part in their corporate culture--and, if so, how it was actually manifested in everyday life.... [ read more ]

Based on the Incentive Marketing Association's Principles Of Results-Based Incentive Program Design Seminar, this is the first formal curriculum ever developed for incentive program planning. The textbook includes sections on Incentive Program Basics for the Business Executive, Core Strategies for the Business Executive, Planning and Design Considerations for the Practitioner, and Implementation and Management Considerations for the Practitioner.... [ read more ]

Deals extensively with the field of sales promotion planning and analysis: how promotions affect sales and profits, types of sales promotions, the interaction of promotion and advertising, and future research. Particularly good for marketers involved in packaged goods promotion.... [ read more ]

Takes a lighter approach to management that includes using toys, games, and contests to motivate employees.The keystone of this approach for businesses interested in team building for increased profitability is "fun in the workplace."... [ read more ]

Offers practical advice for managers on incentive methods such as cash and non-cash reward systems; incentive travel; events; recognition systems; and flexible benefits.... [ read more ]

A group of 25 worldwide opinion-makers, from CEOs to athletes, comment on the concept and future of brands.... [ read more ]

The authors examine what they feel is the link between employee, customer, and investor loyalty and attempt to prove that traditional accounting practices do not show the "loyalty effect." They make a compelling case by applying other gauges to show the impact of loyalty on long-term organization performance.... [ read more ]

You won't find the secrets to motivating the middle 60 percent in this book, but you will find ample reasons why you should try. Drawing on their years of management consulting experience and academic research, the authors provide compelling evidence that profit and growth can be directly linked to both customer and employee satisfaction. They also provide a macro recipe for "capitalizing on the service profit chain," including management, marketing, operations, and measurement strategies.... [ read more ]

Although several years old, this book takes a thorough look at reward systems in the context of today's customer- and performance-based management styles. The author tells how to: make pay relate to achievement, foster a sense of stake in the company, update the traditional performance appraisal process, and measure customer-based performance.... [ read more ]

The authors argue for a new management philosophy that stresses five key values: innovation, improvement, incentives, information, and inclusion. While their plan requires long-term commitment from top management to introduce broad changes, the model makes sense. Their theme emphasizes creating organizations that are "environmentally friendly and more successful in terms of adding value for customers and society."... [ read more ]

By making an in-depth study of several organizations that are successfully implementing knowledge transfer, this book offers insights into how organizational knowledge is created and shared. Provides a competitive edge for all companies involved. ... [ read more ]

This book takes a hands-on approach to building a customer-centered organization. ... [ read more ]

This book looks at how new marketing techniques enable companies to build closer relationships with customers. ... [ read more ]

This book looks at how companies can profit from a commitment to a corporate culture characterized by collaboration, innovation, and joy at work. ... [ read more ]

This book examines why much of the current conventional wisdom is wrong and asks us to re-think the way managers link people with organizational performance. Pfeffer builds a powerful business case for managing people effectively--not just because it makes for good corporate policy, but because it results in outstanding performance and profits. ... [ read more ]

A managerial perspective on how to build and maintain a viable brand identity and a competitive branding strategy. The handbook draws heavily on the use of case studies, including such brands as Marlboro, Perrier, and Pizza Hut. For comprehensive business collections.... [ read more ]

This book suggests that work can be empowering, inspirational, and profitable at the same time. ... [ read more ]

This books looks at how traditional business practices can be reengineered for greater efficiency. ... [ read more ]

Drawing upon her work both as a psychologist specializing in management psychology and her 15 years as a consultant to the Fortune 500, Bardwick develops a bold new management paradigm for maximum employee productivity. She suggests ways to challenge employees where risk is at an ideal level, and creates a results-driven organization. Characteristics of successful organizations and management are examined in terms of achieving change through driving for measurable success and rewarding and punishing, thereby bringing about a results-driven mind-set requiring: urgency leadership, purpose, collaboration, selection, method, trust, and commitment.... [ read more ]

Various authors give you the lowdown on many motivational issues. Contains good summaries of both Maslow and Herzberg. ... [ read more ]

Outlines the steps involved with planning incentive campaigns for salespeople and other employees, dealers, and distributors.... [ read more ]

This book, which is based on a three-year study by the consulting firm Arthur Andersen, gives clear, plain-English guidance for helping your organization identify, create, and consolidate the valued assets it needs to vault high above the competition. It examines the gamut of these possible assets (physical, financial, employee-supplier, customer, and those intrinsic to the organization) and, to show them in action, provides plenty of fun, fact- and figure-filled miniprofiles of New Economy dynamos, from robustly reengineered old warhorses like IBM, Coke, Pepsi, and Sara Lee to brash, new digital-age brats: Dell, Compaq, Cisco, idealab!, and Starbucks.... [ read more ]

This book, which broke ground six years ago by outlining relationship marketing, provides an excellent overview. The book is intended for all marketing managers coming to terms with doing business in turbulent markets and facing up to strategic quality and customer services issues. However, it lacks implementation details and doesn't take into account advances in Internet and database technology that have taken place since its publication.... [ read more ]

A collection of articles from some of the nation's leading academic researchers on all aspects of customer retention, including internal and external marketing, employee motivation, and long-term relationship-marketing strategies. Best for those who want to understand the internal as well as external marketing issues involved with one-to-one marketing, as well as those who want an international perspective.... [ read more ]

Advertising Age is a leading industry source for marketing, advertising, demographic, and media news and analysis.... [ read more ]

A publication for executives who want to build sales, stay ahead of the competition, keep up with technology, and market their companies to today's tough customers. Each issue has case studies, columns, and an international report. Topics range from motivation to sales training to automation. SMM also publishes the Survey of Buying Power, which uses U.S. Census data to track consumer buying patterns by county and metro area.... [ read more ]

"The Power of Open-Book Management" discusses the new approach to increased employee productivity and superior financial results. In this book, managers will find a complete guide to understanding and implementing this new method of building, strengthening, and growing their organizations.... [ read more ]

Incentive is the only publication devoted exclusively to motivation and performance improvement through the use of incentive programs and consumer promotions. We are a FIRST-READ for executives looking to improve company performance and a FIRST-BUY for advertisers looking to reach the most qualified incentive buyer decision-makers. The Incentive advantage is a direct result of more than 100 years of industry experience coupled with the highest subscriber qualification standards in the industry. Incentive helps both advertisers and subscribers reach their goals.... [ read more ]

Innovations change and improve the status quo in small ways but this book explores what happens when they improve the status quo in a big way. The aurthors argue that sustained leadership comes from making creativity a broad, enterprise-wide cpapbility that is on all the time.... [ read more ]

This magazine is written for sales managers and salespeople. It features interviews and articles on selling trends and tactics. Includes sections on motivation, automation, and new product ideas. ... [ read more ]

Corporate Meetings & Incentives (CMI) is part of Prism Business Media's Meetings Group of magazines. It explores trends in meetings and incentives as they relate to companies successfully communicating with employees, dealers, distributors and customers.... [ read more ]

Since 1965, Meetings & Conventions magazine has been helping meeting and event planners in corporations, associations, incentive houses and independent planning companies excel at their jobs and effectively manage their careers. In our award-winning monthly print publication and here at M&C Online, we offer in-depth features, informative columns, destination insights, news analysis, original research and much more. And, our new, improved website offers additional tools: an articles archive, a powerful facility search engine, breaking news and other helpful features -- literally at your fingertips.... [ read more ]

Training magazine covers productivity in American organizations with a focus on the role that training departments and programs play in achieving competitiveness and profitability. Articles cover presentation techniques, computer-based interactive learning, and leadership. ... [ read more ]

Beyond the Brand provides an in depth look at the importance of certain customers in the marketplace. With case studies and practical step-by-step methods, readers learn how to engage customers in a dialog that can fuel real product and marketing innovation. Readers will learn how to develop a bottom-up strategy, hone intuition and find inspiration to drive innovation, find your company's center of gravity, and identify and find new ways to listen to the key voices in your marketplace.... [ read more ]

"The Open-Book Experience" goes in depth into the benefits of a business using the open-book management philosophy and how it can ultimately result in an increase in profits. It explains how to identify critical numbers, how to bring the corporate financials down to earth, and how to set up a system that gets everyone in the business working to improve performance. ... [ read more ]

The authors explain the strategies and tactics that make customer equity management work. They outline customer equity's three core strategies: customer acquisition, customer retention, and add-on selling. With very detailed how-to chapters this book is good for any business person looking to strengthen the bond between them and their customers.... [ read more ]

"The Change Monster" is a book on leadership when major changes are demanded, either after a merger or when profts are falling and markets are lost. Using stories and personal anecdotes, "The Change Monster" reminds the reader about the essentials that provide the basis for leadership. This book is perfect for anyone in a leadership position.... [ read more ]

Through the example to the Unixyx Corporation, Customers Mean Business, explores the attention and care customers need in order to keep buying from a company. With a helpful six stage process called "Customerize," this book is good for anyone looking to get on the cutting edge of customer service.... [ read more ]

"The Infinite Asset" unveils a strategy called the "Brand Portfolio Approach" that exponentially increases the value of brands by exploding them beyond the boundaries of their division and even their parent company. With how-to models, this book is a great guide to leverageing every company's infinite asset for lasting competitive advantage.... [ read more ]

Customer Loyalty explores the true meaning of customer loyalty and how to acheive it. Author, Griffin, outlines the seven stages of customer affinity and offers strategies for recognizing which fustomers have the potential to become a company's advocates. This book is helpful for business people in small or large product or service based companies.... [ read more ]

"Total Customer Service" discusses how companies rarely become serivce leaders through blind evolution. Using case studies of companies who have been successful service leaders, readers will learn how to stay on top of the quality of their customer service in this ever-changing business environment.... [ read more ]

Best Face Forward talks about obtaining success through employee motivation. This book reveals how to determine the optimal division of labor between people and machines, discover innovative ways to combine people and machines to mediate critical customer interactions, and more.... [ read more ]

The first formal curriculum ever developed for incentive program planning. This four-part curriculum and seminar course has been developed with the help of the Performance Improvement Council of the Incentive Marketing Association through a grant from the Advertising Specialty Institute. The textbook includes sections on Incentive Program Basics for the Business Executive; Core Strategies for the Business Executive; Planning and Design Considerations for the Practitioner; and Implementation and Management Considerations for the Practitioner.... [ read more ]

Light Their Fire discusses how employee communications is the key to delivering on solidifying customer relationships. This book will teach you how to identify the varying perspectives of different audiences, tailor your messages for maximum effectiveness, and much more.... [ read more ]

This white paper discusses the range of "zero-based performance improvement strategies" that can be developed with the help of full-service incentive and performance improvement companies. It also includes contact information on members of the Incentive Marketing Association's Performance Improvement Council, made up of a dozen organizations dedicated to offering companies solutions-based incentive and performance improvement programs.... [ read more ]

Presents an overview of the essential elements involved with performance improvement strategies. Breaking new ground, "people performance management" takes familiar disciplines and integrates them across functional lines to maximize results.... [ read more ]

"Taking Charge of Change" explores why getting things to change is so hard. This book contains the diagnostic tools managers need to assess their need for change, and the tool kit needed to implement these changes.... [ read more ]

A summary of research by the ISPI (International Society of Performance Improvement) on the impact of incentive programs and the essential implementation steps necessary for success. Shows how helpful incentive and motivation programs can be in terms of engaging employees and improving performance.... [ read more ]

A study designed to determine which aspects of selling respond to incentive travel and how that response can be measured. Researchers surveyed 1,800 subscribers of Meetings and Incentive Travel magazine and 3,000 members of the Canadian Automobile Dealers Association. To present an in-depth picture of incentive travel, and to provide a practical template for determining program ROI, the authors made a point of recording views of both the people who win the awards and those executives who allocate the money to fund them. ... [ read more ]

This paper introduces the discipline of "People Performance Management" as developed by the Forum for People Performance Management and Measurement, a unit of the Integrated Marketing Communications Department of the Medill School of Journalism at Northwestern University. People Performance Management refers to an integrated process designed to help firms maximize long-term financial performance through a strategic focus on their most valuable asset -- human capital.... [ read more ]

This paper discusses four psychological processes that can be categorized as items that directly affect the perceived value of an incentive or recognition award. In particular it looks at factors that increase the perceived value of earning the award because the awards are earned rather than purchased. ... [ read more ]

This paper looks at the types and applications of gift cards and gift certificates and reviews the research that points to the efficacy of gift certificates and cards in achieving business results. Gift certificates and cards have been shown to increase sales, improve employee performance and build loyalty, foster teamwork, and create new markets, among others.... [ read more ]

Good to Great discusses the findings of the Good to Great study that studied what made a company go from good to great. This is the study of several companies and conclusions are made based on case studies and research. This book is good for any entrepreneur or person in a leadership position.... [ read more ]

This report presents a series of cases involving companies that implemented sales incentive programs. It makes a case for the use of post-hoc or post-program measurement of ROI to demonstrate the impact of the programs on sales performance.... [ read more ]

Federal legislators in 2002 enacted the Sarbanes-Oxley Act (SOX), which was designed to improve the accountability of corporate managers to shareholders and to improve public confidence in publicly traded companies. This white paper is an outline of the potential impact of SOX on the use of performance improvement and incentive programs. ... [ read more ]

Customer Connections discusses information and knowledge management technologies to connect with customers in a new way. This new model fosters collaboration and playing the right role in supply and demand chain. This book is good for any salesperson.... [ read more ]

Measuring To Manage address the When, How, and Why of employee evaluations as well as provides information detailing how to turn mediocre employees into top performers. ... [ read more ]

Business Week is one of the leading business news magazines in the U.S. and includes regular columns and reports on technology and the Internet, media, and global business. ... [ read more ]

Harvard Business School Publishing (HBSP) was founded in 1994 as a not-for-profit, wholly-owned subsidiary of Harvard University. Its mission is to improve the practice of management in a changing world. HBSP does this by serving as a bridge between academia and enterprises around the globe through its publications and reach into three markets: academic, enterprise, and individual managers. ... [ read more ]

Published by the Society for Human Resource Management (SHRM) HRMagazine focuses on issues, products, and trends of interest to human resource professionals.... [ read more ]

Human Resource Executive Online® is an interactive resource designed specifically for directors and vice presidents of HR. ... [ read more ]

This publication focuses on human resources, staffing, and staff management issues, as well as legal and regulatory issues affecting workforce management.... [ read more ]

Emotional Branding discusses how to access, with intelligence and sensitivity, the true power behind human emotions. It shows how to bring a new level of credibility and personality to a brand by connecting with your consumer. ... [ read more ]

Blur explores the emerging economic landscape where knowledge and imagination are more valubale than physical capital. Authors, Davis and Meyer, challenge readers to question their assumptions they know about business and to experiment at the edges of business.... [ read more ]

Organizing Genius analyzes the "great" collaborative teams. It explores what it means to be a great group and how to achieve that working dynamic. This book is for anyone in a leadership position.... [ read more ]

Engagement Strategies focuses on what's new, how-to, and where to find products and services related to incentives, motivational meetings, and performance improvement. Its affiliated Web site, the Sales Marketing Network at www.info-now.com, offers comprehensive how-to and reference information.... [ read more ]

SalesForceXP was launched in 2002 by a partnership of leading companies with a unique understanding of - and interest in - what it takes to methodically and measurably improve sales performance. These companies included leading suppliers of incentive awards, sales training programs, group incentive travel and performance improvement solutions...as well as the most knowledgeable publishing team in the industry. ... [ read more ]

The Annual Call Center Exhibition (ACCE) offers a variety of educational tracks and sessions presented in several different formats focusing on customer relationship management (CRM), call center management, and technology. The exhibit hall includes providers of a large range of solutions and services, including quality monitoring, information technology, and interactive voice recognition.... [ read more ]

This study analyzed attempts by a dozen diverse companies to integrate their external and internal marketing practices.... [ read more ]

This study, a follow up by Prof. James Oakley, identified key internal levers that affect employee satisfaction and, more importantly, the level of engagement.... [ read more ]

This study, by Prof. James Oakley of Ohio State University, found a clear link between employee engagement and customer satisfaction, and customer satisfaction and profitability.... [ read more ]

This study, by Prof. James Oakley of Ohio State University, found a clear link between employee engagement and customer satisfaction, and customer satisfaction and profitability.... [ read more ]

For last year’s Summit, a research study was conducted to assess the drivers of employee satisfaction and engagement and the downstream customer and financial implications of these important employee attitudes. This research identified several unique organizational characteristics driving employee engagement, including employee satisfaction, and identified organizational communication as a key driver of employee satisfaction.... [ read more ]

The Incentive Federation Inc. has commissioned a survey involving current users of merchandise and travel items for motivational applications. The Center for Concept Development (CCD) was asked to analyze the data collected in this survey and to prepare this report on the survey findings.... [ read more ]

The Incentive Federation Inc. has commissioned a survey involving current users of merchandise and travel items for motivational applications. The Center for Concept Development (CCD) was asked to analyze the data collected in this survey and to prepare this report on the survey findings.... [ read more ]

The Incentive Research Foundation funds and promotes research to advance the science, enhance the awareness and appropriate application of motivation and incentives in business and industry globally. The goal is to increase the understanding, effective use and resultant benefits of incentives to businesses that currently use incentives and others interested in improved performance... [ read more ]

Founded in 1973, Society of Incentive and Travel Executives (SITE) is the only international, not-for-profit, professional association devoted to the pursuit of excellence in incentives, a multi-billion dollar global industry. SITE provides educational seminars and information services to those who design, develop, promote, sell, administer, and operate motivational programs as an incentive to increase productivity in business. Currently SITE has over 2,100 members in 87 countries, with 35 local and regional chapters. Members represent corporate executives, incentive companies, destination management companies, travel & event planners, official tourist organizations, transportation companies, hotels and resorts, cruise lines, trade publications, and supporting organizations such as restaurants and visitors attractions. ... [ read more ]

Promotional Products have a positive impact on brand image. Specifically, when comparing people who receive a promotional product from a company with others who do not, this research shows that people who receive a promotional product have a signi?cantly more positive opinion about a business through: • More positive overall image • More positive perception of the business • Higher likelihood of recommending the business • Higher likelihood of patronization.... [ read more ]

Promotional Products furnish advertisers with advantages that may not be available in other media. These include: • High recall where the name of the advertiser is remembered. • Repeated exposure to the advertising message because of length of time the item is kept. • A more favorable impression of the advertiser, resulting in a propensity to do business with the organization giving the item. Promotional products can provide key elements to an advertising campaign and enhance opportunity for driving a message far beyond traditional media.... [ read more ]

This study, completed by Baylor University in 1992, involved a textbook publisher sending 4,000 educators either: (1) a pocket calculator plus a letter, (2) a lower-priced highlighter pen plus a letter, or (3) a letter only.... [ read more ]

To assure the program’s success, Dow developed a comprehensive communications plan to raise awareness of Recognition@Dow, increase participation, boost performance, and most importantly, help to build an appreciation culture. The majority of the launch activities focused on generating content and communicating program messages through existing communications channels such as the Dow Intranet, corporate newsletter and HR website. In addition, training workshops were developed for leaders (managers) to generate program awareness and encourage participation ... [ read more ]

The Rome MMIV program marked the first time dealers were able to access status statements online, so quarterly printed statements were mailed to each dealer to reinforce the online statements. To help the dealers stay focused on their year-end goal, benchmark goals were established for January, April, and July. Waterford crystal awards with Romanstyle etching border designs were selected to mark these achievements. Multiple communications touch points and ongoing performance feedback kept the John Deere dealers engaged throughout the campaign.... [ read more ]

Washington Mutual, Inc., North America's seventh largest bank, selected an incentive trip to the island of Kauai in Hawaii as the incentive reward for its top achievers. The trip would also introduce Washington Mutual's corporate culture to attendees from Home Savings of America, a newly acquired company. ... [ read more ]

The "Winners' Circle" program logo and theme were designed around the popular motocross cross-country motorcycle race, and featured the No. 1 plate that is awarded to winners. Honda is a leader in production of off-road motocross bikes and a sponsor of the No. 1 team in the sport. Therefore, the logo and theme were a natural tie-in for use in printed material. ... [ read more ]

Each employee received a T-shirt imprinted with the company's core values and philosophies, an apple stress ball, and a behavior profile describing the "Successful to the Core" ideals. Employees were then asked to nominate fellow workers who exhibited these core values. The names were placed in an apple suggestion box. Nominees received wooden apples, and their pictures were displayed on a bulletin board labeled "Apple of Our Eye." Every quarter, one nominated employee was presented with an acrylic apple by the division head. ... [ read more ]

The "Capture Los Cabos" program clearly demonstrates that well-designed incentive programs deliver measurable return on investment.... [ read more ]

What could be the optimum method for meeting performance-improvement goals? For Diebold, Inc. the answer was D-ICE, a comprehensive incentive management system designed to motivate every company employee. ... [ read more ]

To meet Verizon’s mission of deepening their relationship with this key customer segment, the La Plaza program needed to deliver more targeted, creative offerings than typical loyalty programs that award customers points based on purchases. MotivAction kicked off the effort by conducting extensive research within the Hispanic marketplace to identify the core needs and interests of the community. Rooted in primary research, including valuable focus group feedback, La Plaza was structured to ensure that all incentives and communications were built around the core values of interest: education, job enrichment and standard of living, and personal safety and security. ... [ read more ]

To assist dealers in meeting goals, Ford implemented a multipronged strategy that included launching new models, realigning prices for key models, increasing management support, re-evaluating advertising and promotion, and introducing "The Chairman's Challenge" incentive campaign. ... [ read more ]

The John Jermain Memorial Library partnered with the The New York State Library's Statewide Summer Reading Program which distributes a programming kit to all 1,200 public library branches and reading center locations in the state. The program's theme is "2001: A Reading Odyssey." ... [ read more ]

West Valley Nuclear Services Company, part of Washington Group International, manages and operates the WVDP. The Waste Minimization and Pollution Prevention Program is an integral part of the effort to educate and encourage employees to both minimize waste and prevent pollution, to protect the environment on a local and global scale, and for providing reports, both at the federal and state levels, on the amount of waste generated and minimized. In November 1999, the Secretary of the Department of Energy issued several national goals for all Department of Energy sites, including the reduction of all types of waste streams (radioactive, hazardous, industrial, and sanitary) through the 3R philosophy of reduce, reuse, and recycle, as well as conserving energy and buying recycled products. ... [ read more ]

USMotivation teamed up with Diebold to develop and implement the 2001 Master’s Circle program, Tierra de los Conquistadores (Land of the Conquistadors), a destination-based theme that would build on the Windows to the World umbrella theme for the program. Motivating performance with travel to Puerto Rico, a repeat destination for Diebold, required additional creativity and branding to keep the interest and attention of its team throughout the year. ... [ read more ]

Described by the publisher as a "toolkit for designing business based plans," this book provides a highly detailed approach to implementing a total rewards strategy. Literally every step of the process is detailed, with specific examples, Includes a CD. ... [ read more ]

Described as a "crisp, fifty-minute" book, this concise, step-by-step approach to employee motivation. The authors focus on using "respect, recognition, and rewards" to achieve positive organizational results. In a concise, quickly readable format, they address the benefits to keeping employees and keeping them happy; creating a fun, enriching and "hard-to-leave" workfplace; understanding the impact of feeling valued at work, and tapping to employee desires for personal and professional growth. ... [ read more ]

IMA-CC, a branch of the Incentive Marketing Association (IMA), provides information services, publications, conferences and seminars, media representation, research, and public relations efforts to the Canadian corporate community to promote the use of incentives. IMA-CC’s primary goals are to build awareness within the corporate community on how to effectively use incentive programs to motivate employees and customer groups, with the ultimate goal of improving corporate performance.... [ read more ]

The Society for Human Resource Management (SHRM) Annual Conference & Exposition offers attendees the most comprehensive and relevant professional development programs available in the field. It offers opportunities for HR professionals to improve their knowledge, skills and abilities in a variety of areas, including employee retention, human resources development and training, and employee engagement. ... [ read more ]

This business-to-business promotion was intended to pick up new accounts.... [ read more ]

Promotional giveaways themed to a new product are used at a trade show to boost traffic and generate leads.... [ read more ]

This promotion aimed to internal cooperation and support of company sales efforts.... [ read more ]

Determining the right mix of compensation, benefits, training, and rewards & recognition... [ read more ]

Compelling research links financial results and customer satisfaction to engaged employees and channel partners.... [ read more ]

With a foreword by Jay Leno, how could this not be a nice book? Coauthors Thaler and Koval submit their own success in the cutthroat world of advertising as evidence that nice girls can finish first while taking home more than a dozen Clio awards along the way. Following up their bestselling look at creating compelling marketing strategies—Bang!—they turn most truisms about business inside out, arguing that good deeds are returned, not punished.... [ read more ]

Salary, bonuses, benefits and "perks" may be the most visible elements of a rewards program, but other components are just as valuable to employees. This comprehensive book and CD-ROM package shows how nonfinancial rewards can be quantified and combined with monetary measures in a way that complements business objectives. The authors' eye-opening research on what employees value is backed up by examples from their own consulting experience. The book's step-by-step process features more than 100 practical tools for developing an "M3" rewards system based on money, mix, and message, and provides a blueprint for creating a custom-tailored rewards strategy to match an organization's specific goals. ... [ read more ]

Maybe you're in sales...or marketing...or communications? Maybe you're a writer. Maybe you're even a CEO. Whatever your title, you're one of the hundreds of thousands of professionals who communicate for a living-and you're struggling to get your message heard in a noisy and crowded marketplace. Yes, you know what you want to say and who you want to reach. No, you don't have writer's block and you certainly know how to construct a sentence. So what's the problem? The audience you're writing for is going, going, gone... Today's consumer doesn't want to read anymore-they're already overwhelmed by overflowing e-mail, millions of Web pages, and 24/7 news proliferation. Your Attention, Please. is the new strategy guide for communicating to the reluctant consumer. It shows you who the new audience is, how to reach them, and how you must communicate differently-or risk losing mindshare and marketshare. ... [ read more ]

The Incentive Federation contracted with GfK, an international market research company, to develop and conduct a market sizing study of the U.S. marketplace for incentive travel and merchandise. Results showed that, overall, 34% of companies used either incentive travel or merchandise incentives in 2006, spending a total of $46.1 billion on incentive programs. Breaking down that total, the study finds that companies spent $13.4 billion on incentive travel and 32.7 billion on merchandise incentives. In addition, more than half of the study participants expect their future spending on incentive programs to increase.... [ read more ]

Singtel Optus is Australia’s challenger telecommunications brand with revenues of $7 billion across four markets. Solterbeck Performance worked with Optus to design the 007 – Sales R&R Challenge. The program was designed to be comprehensive yet appealing enough to motivate Optus’ experienced and well-traveled sales force. The four-tiered program took its theme from the recently released Casino Royale movie, and leading edge communications turned Optus’s 1,000-strong sales force into high-level operatives charged with executing the company’s "mission." The highly popular program resulted in 32% of the sales force meeting individual goals and increased Optus’s revenue by 8.9% - with an administration cost of less than 9%. ... [ read more ]

Premium Incentive Products (PIP) is committed to providing readers with answers to their most pressing questions about developing incentive programs and using products to motivate their employees, salespeople, channel partners, and customers. A product-oriented publication featuring rich, on-target editorial, PIP covers new products, new program ideas for existing products, plus industry trends and best practices. Each issue instructs our readers on the ins and outs of creating, managing, and measuring their incentive programs. Premium Incentive Products performs a vital role for the premium incentive industry, its advertisers, and its readers. ... [ read more ]

Historically, incentive programs, unlike other sales and marketing strategies, have endured economic downturns. In fact, according to a review of past Incentive Federation and industry studies, the incentive industry managed to grow following the recessions that occurred in the late 1980s, after September 11, 2001, and during the downturn of the late 1990s, following the dot-com collapse. In fact, there is no evidence that the industry suffered serious declines following the recession in the late 1970s/early 1980s, and the industry continued to prosper even during the Great Depression when the industry’s trade magazine at the time, Premium Practice, was filled with advertising pages.... [ read more ]

The cost of employee disengagement to U.S. companies in terms of lost productivity, accidents, theft, and turnover is estimated to be as much as $350 billion per year. Disengaged workers are often absent (even when they are at work), disconnected, and often pessimistic about change and new ideas. They have high rates of absenteeism and tend to negatively influence those around them. Engaged workers, on the other hand, are significantly more productive, interact more positively with other employees and new hires, and are much more likely when they interact with customers to create relationships that generate loyalty and increased business. This white paper looks at the best measures available for building engagement among employees along with looking at the ROI for investing in those measures as a way for managers to demonstrate the economics of engagement to top executives.... [ read more ]

In today's economic environment, employers are struggling to find every advantage possible to thrive, grow or simply to stay in business. For most US based organizations payroll represents the largest expense. Advantages therefore, come first and foremost through better talent management.... [ read more ]

The economics of talent engagement are widely accepted, but the investment begins with how leaders engage their teams. When leaders shift their mindset from ROI to Return on Value, they energize innovation, collaboration, and discretionary effort. This webcast - scheduled for Tuesday, December 8, from 2 - 3 p.m. EST - focuses on the economic reasons to engage talent and goes beyond leaders who believe in ROI, to what leaders can do to create value from talent engagement. You'll learn examples of leaders and organizations that excel at engagement and gain insight to achieving high levels of engagement in your organization. Presenters include Rodger Stotz, chief research officer for the Incentive Research Foundation, and Jim Dittman, president of Dittman Incentive Marketing.... [ read more ]

One of the prestige incentive industry events of the year aims to increase understanding and use of incentive merchandise and travel. The Incentive Research Foundation (IRF) will hold its 17th annual Incentive Invitational in Colorado Springs, Colorado, on May 19-23, 2010, at The Broadmoor. The event is known for bringing together top incentive buyers and corporate decision makers, along with incentive professionals from leading travel organizations around the world, for business networking events and educational seminars. The goal of the event is to increase the understanding, effective use and resultant benefits of incentives to businesses that currently use incentives and others interested in improved performance. ... [ read more ]

Are you looking for ways to drive employee engagement and internal culture to impact your bottom line? Then try the 3rd Annual Internal Branding & Employee Engagement conference, hosted by marcus evans and taking place February 22-23, 2010 in Miami, FL. Smart companies realize that their employees have a profound impact on the profitability of their business through customer centric service and loyalty to the organization. But to ensure that there is a return on Internal Branding strategies within your organization; collaboration is needed from the marketing, communications, and HR. This conference offers insights from American Airlines, Blue Cross - Blue Shield, Eddie Bauer, Google, and ING.... [ read more ]

In this groundbreaking book, co-author Jim Loehr, Ed.D., co-founder of the Human Performance Institute, demonstrates how managing energy, not time, is the key to enduring high performance as well as to health, happiness, and life balance. At the heart of the program is the Corporate Athlete® Training System. It offers a a highly practical, scientifically based approach to managing your energy more skillfully, both on and off the job.... [ read more ]

The Human Capital Institute's 5th Annual National Human Capital Summit is where business meets talent strategy. It's a must-attend event for progressive talent leaders from the Fortune 1000, fast-growth SMB, academia, and government. Attendees will gain insight from innovative leaders and industry experts on the most effective strategies and programs that will engage even the most challenging workforce and drive top line growth and business results. ... [ read more ]

A former senior level marketing executive at companies such as Macy’s, Eastman Kodak and Bank of America, author Aubryn Thomas has learned why certain brands generate energized reactions from customers and how these brands remain profitable by out-thinking the competition instead of overspending. In "Customer Inspired Marketing," Thomas has created an 8-step plan for companies to follow in order to create a successful marketing/branding campaign. ... [ read more ]

The Psychologically Healthy Workplace Program (PHWP) is a collaborative effort between the American Psychological Association and the APA Practice Organization, designed to educate the employer community about the link between employee health and well-being and organizational performance. It offers an awards program and sponsors an annual Psychologically Healthy Workplace conference, among other activities.... [ read more ]

Designed for business owners, HR professionals, occupational health professionals, benefits managers, business consultants, health plan executives, and others, this conference offers a program that will provide knowledge and insights to enhance productivity and well-being in the workplace.... [ read more ]

Motivaction ... [ read more ]

Canon ... [ read more ]

“With off-site workers now representing up to 40% of the U.S. workforce in companies with 5,000 employees or more, and as many as three out of four organizations already using remote employees, we felt it was important to examine ways that employers can better engage their remote employees,” says Keith Fenhaus, President of The Forum (formerly known as The Forum for People Performance Management & Measurement). At their Fourth Annual Think Tank, Fenhaus explained that The Forum’s latest study examined the challenges of building relationships between a company and virtual workers who may feel disenfranchised due to geography or cultural barriers. Analysis of the interviews resulted in these key findings: Engaging remote employees must be a strategic part of a bigger virtual employee management practice endorsed by top organizational leaders. Virtual employment helps address the trade-off between finding quality talent needed within a restricted geographic area. Periodic face-to-face contact can help overcome the disconnect of distance. Formal policies and programs for virtual employees enhance the performance and quality of the work experience. Companies need to invest in technology that empowers virtual employees. Leaders need to actively work on integrating virtual employees into the organizational culture. For more on The Forum’s Fourth Annual Think Tank, go to www.performanceforum.org ... [ read more ]

Aon Hewitt’s 2012 Trends in Global Employee Engagement report recently looked at which engagement drivers had the most positive impact on engagement and opportunity for improvement. According to the analysis, organizations are likely to get the highest return on investment in employee engagement if they focus on improving the following drivers: Career opportunities. For the fourth consecutive year, career opportunities remained the top driver to positively impact overall engagement levels. Now more than ever, organizations must communicate clear career paths, prepare employees for the next role and provide lateral growth opportunities for key people. Recognition. Recognizing the extra effort employees have given in a tough business climate by providing feedback and positive reinforcement will pay big dividends – and it often comes at no cost to the organization. Researchers found that recognition has a higher impact for employees in Asia Pacific and Latin America than in other regions. Organizational reputation. People want to be part of a respected and winning team. Aon Hewitt found that European and North American employees are more concerned about their company’s reputation and what it stands for in the market versus recognition. Communication. Effective and engaging communication resonates with employees in rationally, emotionally and behaviorally relevant ways. Download the full report at www.Aon.com/globalengagement... [ read more ]

The Oakland, CA-based HR research firm Bersin & Associates recently released a market focus report on employee engagement showing that organizations currently invest approximately $720 million annually in engagement improvement, including both outsourced and internally developed programs. The report, Employee Engagement: Market Review, Buyer’s Guide and Provider Profiles, describes a number of key trends, including: Providers do not agree on how to define employee engagement. In fact, definitions vary dramatically, with elements including commitment, goal alignment, enjoyment, performance, and the antithesis of “burnout” – to name just a few. Buyers need to define what employee engagement means for their organization and select providers that align with that definition. Market innovators are integrating engagement into all HR functions. HR leaders increasingly are focused on aligning engagement efforts with business strategy, and they are also integrating engagement with HR programs and organizational operations. From recruiting to building a leadership bench to alumni relations, innovative providers are helping their clients infuse engagement into every step of the employee lifecycle. Global specialists are rare. As organizations expand their geographic footprint, few providers are equipped with resources around the world to handle international clients who have more than 50,000 employees. “Big Data” and analytics are on the rise. While most of the engagement providers reviewed in this report offer some way to measure the relationship between engagement and organizational performance, only a few have moved into a new frontier – HR analytics. Since HR analytics enables organizations to optimize workforce performance and fuels continual improvement efforts, buyers should consider their requirements in this area carefully. A free WhatWorks Market Brief titled Employee Engagement: Behind the #1 Metric is available here. A PDF of the full report costs $995. For more details, click here.... [ read more ]

Kim Heyer, Marketing Manager at BlessingWhite, writes on the firm’s website that perks are important for recruiting the brightest talent, but they may actually keep the wrong (aka disengaged) employees in the organization as well. “This got me thinking,” she says, “about the difference between a ‘Perks Culture’ and a ‘Purposeful Culture.’ A purposeful culture centers on a compelling mission and core values, with shared accountability for maintaining the culture and delivering results. A purposeful culture, when combined with a killer business strategy, drives an organization’s performance and can tie directly to positive bottom-line results. A free lunch does not make a culture. My point is a culture based on perks can be dangerous! Without a clear purpose, an organization is at risk of sitting on its successes and drifting over time into a state of low performance. Alternatively, in the absence of a purpose, an organization can become solely focused on driving results, leading to burnout and employee churn.” Read more at www.blessingwhite.com/content/articles/enews/November2013.asp?pid=2... [ read more ]

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For regular ESM readers, this EY Report, 'Top Priorities for U.S. Boards,' echoes themes of recent articles on the new focus on human capital investment and accounting, as well the need to address the growing activity of ESG (Environmental, Social and Governance) investors. ... [ read more ]

In a recent Forbes.com article, the Global Leader of Korn Ferry's leadership coaching group echoes views of other management experts that today's CEOs need to be Chief Engagement Officers and lead the effort to creating and implementing a systematic approach to engagement. ... [ read more ]