Enterprise Engagement: The Roadmap, 4th Edition

How to Achieve Organizational Results Through People and Qualify for ISO 10018 Certification.

Edition 4 Now Available on Amazon.com and BarnesandNoble.com. 

Master a new systematic approach to achieving organizational goals through people from the organization that helped transform the quality of products made around the world. Apply these principles to achieve strategic organizational or cultural goals or to transform traditional incentive, recognition, loyalty and related engagement programs into profit centers. Make sure that all of your organizational initiatives address the people issues critical for success. 

Enterprise Engagement: The Roadmap – How to Achieve Organizational Results Through People and Qualify for ISO 10018 Certification introduces a new path to organizational success and a better stakeholder experience. Enterprise Engagement applies a systematic and strategic focus on people covered in the new standards and guidelines issued by the International Organization for Standardization for ISO 9001 Quality Management. It addresses the critical role of Human Capital in a more systematic way, and also explains why neither customer nor employee engagement have increased in over a decade. Readers will learn a formal framework they can apply to achieve almost any goal that involves people at public and private companies, not-for-profit firms, education and government institutions.