Implementation of Total Quality Management for People
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The world does not need to undertake additional research on how to engage people in the purpose, goals, objectives, and values of any organization, department, or endeavor. Effective practices take place very day in hundreds of thousands of factories and other facilities dedicated to the serious implementation of total quality management.
Today’s ISO 9001 quality management standards specifically call for strategic and systematic approach to quality that involves addressing the needs of all stakeholders and its ISO 10018 standards provide a practical framework for implementation and measurement.
The Enterprise Engagement Alliance Academy offers two core books, a complete learning program with five more, along with a human capital analytics tool to rapidly correlate data on tactics, strategies, and outcomes.
For those who wish to get an introduction to the field without making any purchases, please check out these free articles and videos.
Part I: Purpose Leadership and Stakeholder Management Overview
The first of a series being published in 2025 on the practical implementation of stakeholder management.
Part 2: An Overview of the Implementation Steps
This article provides an overview of the implementation steps, which to many will sound quite similar to total quality management in manufacturing.
Part 3: Enterprise Engagement Business Operating Systems
What is a business operating system and why it's so critical to harmonizing the interests of all stakeholder toward a common purpose, goals, and objectives.
Part 4: Tools of Engagement
Here is a rundown of the tools of enterprise engagement that need to be aligned toward a common purpose, goals, and objectives.
Part 5: Meaningful Metrics
This article provides an overview of the different types of macro and micro metrics organizations can use to better track the impact of people initiatives.
Brand Engagement 360: A Roadmap for Implementation
A primer produced by the Enterprise Engagement Alliance on how to design and implement a strategic approach to people engagement across the enterprise.
Why Engagement Isn't Working and What Can Be Done to Fix It
This article explains why decades of books, articles, research on employee and customer engagement, generall employee and customer engagement remain at record lows.
A 30-Minute EEA YouTube Video Demonstrating the People Value Impact Calculator
This demo explains the basis for and actual application of a quick and easy way for organizations to quickly track the source of value creation through people; identify waste and disparities; measure the long-term impact of people initiatives, and much more.
Enterprise Engagement Alliance Services
Celebrating our 15th year, the Enterprise Engagement Alliance helps organizations enhance performance through:1. Information and marketing opportunities on stakeholder management and total rewards:
- ESM Weekly on stakeholder management since 2009. Click here to subscribe; click here for media kit.
- RRN Weekly on total rewards since 1996. Click here to subscribe; click here for media kit.
- EEA YouTube channel on enterprise engagement, human capital, and total rewards since 2020
Management Academy to enhance future equity value for your organization.3. Books on implementation: Enterprise Engagement for CEOs and Enterprise Engagement: The Roadmap.
4. Advisory services and research: Strategic guidance, learning and certification on stakeholder management, measurement, metrics, and corporate sustainability reporting.
5. Permission-based targeted business development to identify and build relationships with the people most likely to buy.
Contact: Bruce Bolger at TheICEE.org; 914-591-7600, ext. 230.
