Part 3. An Enterprise Engagement Operating System

The key premise of purpose leadership and stakeholder management is that organizations will achieve greater results if they apply a strategic, systematic, and proactive approach to stakeholder engagement across the enterprise rather than the prevalent ad hoc, reactive, and siloed approach that is often divisive and inefficient. This requires the implementation of a business operating system.

Click here for links to information about EEA sponsors; here to subscribe to ESM weekly; here for an ESM media kit.

The Enterprise Engagement Operating System (EEOS) is an “open source” management system for any size or type of organization developed to support a strategic and systematic approach to harmonizing the interests of all stakeholders. Rockefeller Habits, EOS, and the Pinnacle System are three examples of operating systems offered by independent consultants that also can help an organization:

Clarify its overall purpose, goals, and objectives as an organization and to provide a roadmap for the coming fiscal year.
Establish clear roles, responsibilities, and operational metrics among management, including a clear organizational chart.
Put in place a system and schedule for cross-functional management meetings to monitor progress and to address risks and opportunities to ensure that everyone is working toward the same purpose, goals, and objectives.
Implement a continuous improvement process culminating in an annual review of results and how the findings will be applied to develop and enhance the upcoming year’s plan.

One of the big advantages of having an operating system is that the process builds change management into the organizational culture. The system includes a continuous improvement process that dynamically identifies risks and opportunities rather than waiting for them to happen, giving management and other stakeholders time to proactvely address the issue rather than reacting after it has occurred.

For more details, click here for the chapter on business operating systems from Enterprise Engagement for CEOs: The Little Blue Book for Stakeholder Capitalists.

Click here for an EEA YouTube show providing case studies of business operating system implementation.

This chapter on business operating systems was created with input from Todd Hanson, CEO of Catalyst Performance Group, an early business operating system advocate and advisor.

Enterprise Engagement Alliance Services

Celebrating our 15^th year, the Enterprise Engagement Alliance helps organizations enhance performance through:

1. Information and marketing opportunities on stakeholder management and total rewards:

ESM Weekly on stakeholder management since 2009. Click here to subscribe; click here for media kit.
RRN Weekly on total rewards since 1996. Click here to subscribe; click here for media kit.
EEA YouTube channel on enterprise engagement, human capital, and total rewards since 2020

2. Learning: Purpose Leadership and Stakeholder

Management Academy to enhance future equity value for your organization.

3. Books on implementation: Enterprise Engagement for CEOs and Enterprise Engagement: The Roadmap.

4. Advisory services and research: Strategic guidance, learning and certification on stakeholder management, measurement, metrics, and corporate sustainability reporting.

5. Permission-based targeted business development to identify and build relationships with the people most likely to buy.

Contact: Bruce Bolger at TheICEE.org; 914-591-7600, ext. 230.