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CX Experts: Service Will Get Worse Before It Gets Better

Published: Nov 27, 2023

Four experts in customer experience, each with decades of experience, believe that customer service has reached all-time lows. They say it could get worse before it gets better until CEOs either finally confront the scale of the waste or customers simply demand better service or move on. ... [ read more ]

Dave Ulrich on the State of Strategic Human Resources Management

Published: Nov 13, 2023

Three years have passed since Dave Ulrich helped kick off the Enterprise Engagement Alliance YouTube insight and how-to show on effective stakeholder management across the enterprise. He shared information on the business operating model his RBL Institute has developed to help human resources move from a sunk cost to a source of value creation. Ulrich returns to the EEA YouTube show program for an update on his mission as more people in the human resources profession begin to talk about value creation and operating systems. ... [ read more ]

EEA Launches Referral Program for Stakeholder Implementation Services

Published: Nov 13, 2023

The Enterprise Engagement Alliance has launched a referral program offering significant opportunities for people to earn ongoing fees for referring people to the Enterprise Engagement Alliance and its preferred solution providers. The recurring referral fees can total in the hundreds to thousands of dollars a year, and be in the form of cash, a wide choice of popular retail gift cards or a merchandise gift or travel experience curated specifically for you or the recipient. ... [ read more ]

Dave Ulrich on the State of Effective Human Resources Management: EEA YouTube Show, Nov. 6, 1 PM Eastern

Published: Oct 30, 2023

Three years have passed since David Ulrich helped kick off the Enterprise Engagement Alliance YouTube insight and how-to shows on effective stakeholder management across the enterprise. He shared information on the business operating model his RBL Institute has developed to help human resources move from a sunk cost to a source of value creation. Ulrich returns to the EEA YouTube show for an update on his mission. ... [ read more ]

Opinion: Why Stakeholder Capitalists Stay Out of Politics

Published: Oct 30, 2023

One major fallacy that came out of the anti-woke and anti-ESG campaigns over the last few years is the notion that stakeholder capitalism calls for organizations to get involved with political and social issues outside the purpose, goals, and objectives of an organization. This is a distortion that arose when the Business Roundtable made its pronouncement that organizations should address the needs of all stakeholders and when Larry Fink, CEO of BlackRock, declared his support for stakeholder capitalism principles without ever defining what that meant. ... [ read more ]

Will the SEC Follow Investor Advisory Committee Recommendation to Beef Up Human Capital Disclosures?

Published: Oct 23, 2023

While the buzz continues in the relatively small world human capital management community that the Securities and Exchange Commission will add several quantitative metrics to the recently updated SK-10 disclosure requirements, the SEC has its hands full with environmental disclosures. In the meantime, a recent Conference Board analysis of proxy efforts finds an overall increase in both ESG (Environmental, Social, Governance) and anti-ESG efforts, but a decline in support for both. ... [ read more ]

Get Ready for Dubious ISO 30414 Certification Claims

Published: Oct 2, 2023

As the concept of audited human capital reporting as a marketing tool begins to take hold in some parts of the world, the risk of unverifiable ISO 30414 auditing claims risks costing unwitting companies significant sums to produce essentially meaningless reports. This article is designed to help organizations worldwide determine the value of the auditing services being provided. ... [ read more ]

Opinion: US Labor Strife Signals Inefficiency of Shareholder, Top Management Focus

Published: Oct 2, 2023

It has always fascinated me that nations that pride themselves on the social foundation of a democratic system run their economic system like an autocracy. This is highlighted by the recent settlement of the five-month-old writers strike and United Auto Workers strike against the automotive companies. The enormous waste associated with these strikes highlights the profound failure of capitalism to reward the true source of value creation and the high price we pay for failure to address this obvious imbalance. ... [ read more ]

Effective Practices: How Stakeholder Capitalism Would Address the UAW-Management Relationship

Published: Sep 25, 2023

The shareholders of the automotive companies as well as all their stakeholders will suffer a severe blow from the current strike, belying the notion that shareholder capitalism is efficient. Here’s how mature labor-management relationships can prevent such issues in the future based in part on stakeholder management principles and insights from two recent EEA YouTube Shows on the potential future of productive labor-management relationships. ... [ read more ]

Survey Finds Americans Just Fine With ESG

Published: Sep 25, 2023

Despite the retreat of some executives and organizations from using the term ESG (environmental, social, governance) because of political pushback, this survey finds that Americans do not share the concerns. ... [ read more ]



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