Newswire

Four experts in customer experience, each with decades of experience, believe that customer service has reached all-time lows. They say it could get worse before it gets better until CEOs either finally confront the scale of the waste or customers simply demand better service or move on. ... [ read more ]

Survey of 2,000 Americans attempts to pinpoint drivers of customer loyalty. ... [ read more ]

Three years have passed since Dave Ulrich helped kick off the Enterprise Engagement Alliance YouTube insight and how-to show on effective stakeholder management across the enterprise. He shared information on the business operating model his RBL Institute has developed to help human resources move from a sunk cost to a source of value creation. Ulrich returns to the EEA YouTube show program for an update on his mission as more people in the human resources profession begin to talk about value creation and operating systems. ... [ read more ]

The Enterprise Engagement Alliance has launched a referral program offering significant opportunities for people to earn ongoing fees for referring people to the Enterprise Engagement Alliance and its preferred solution providers. The recurring referral fees can total in the hundreds to thousands of dollars a year, and be in the form of cash, a wide choice of popular retail gift cards or a merchandise gift or travel experience curated specifically for you or the recipient. ... [ read more ]

Here’s a suggestion for CEOs and their corporate communications teams who believe it’s best for their organizations to stay out of politics.... [ read more ]

This upcoming Enterprise Engagement Alliance YouTube Show on Nov. 14 at 11 am ET will delve into why customer service remains so poor. ... [ read more ]

Timing is everything. This 12-year-old advisory has developed a corporate sustainability software platform that can not only power almost any type of sustainability reporting, performance indicators, and other metrics but help organizations better understand the source of value creation in their organizations and how to improve it. ... [ read more ]

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Three years have passed since David Ulrich helped kick off the Enterprise Engagement Alliance YouTube insight and how-to shows on effective stakeholder management across the enterprise. He shared information on the business operating model his RBL Institute has developed to help human resources move from a sunk cost to a source of value creation. Ulrich returns to the EEA YouTube show for an update on his mission. ... [ read more ]

One major fallacy that came out of the anti-woke and anti-ESG campaigns over the last few years is the notion that stakeholder capitalism calls for organizations to get involved with political and social issues outside the purpose, goals, and objectives of an organization. This is a distortion that arose when the Business Roundtable made its pronouncement that organizations should address the needs of all stakeholders and when Larry Fink, CEO of BlackRock, declared his support for stakeholder capitalism principles without ever defining what that meant. ... [ read more ]

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While the buzz continues in the relatively small world human capital management community that the Securities and Exchange Commission will add several quantitative metrics to the recently updated SK-10 disclosure requirements, the SEC has its hands full with environmental disclosures. In the meantime, a recent Conference Board analysis of proxy efforts finds an overall increase in both ESG (Environmental, Social, Governance) and anti-ESG efforts, but a decline in support for both. ... [ read more ]

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A motion by center-right parties to water down the European Union Corporate Sustainability Directive failed this week in the European Union Parliament. ... [ read more ]

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This Enterprise Engagement Alliance EEA Linkedin YouTube show brings together principals of leading business-to-business marketing agencies who agree that marketing today is broken and share recommendations on how to fix it. ... [ read more ]

An annual study of US sustainability reports finds that the anti-ESG (environmental, social, and governance) movement has not had an apparent impact on the level and quality of sustainability disclosures nor even on the use of the term in disclosures. ... [ read more ]

This Enterprise Engagement Alliance YouTube show gathers experts from a European Union advisory firm specializing in human capital law firm, a leading US law firm, an organization of chief financial officers and a human resources expert to review the status of US compliance with the law. ... [ read more ]

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As the concept of audited human capital reporting as a marketing tool begins to take hold in some parts of the world, the risk of unverifiable ISO 30414 auditing claims risks costing unwitting companies significant sums to produce essentially meaningless reports. This article is designed to help organizations worldwide determine the value of the auditing services being provided. ... [ read more ]

It has always fascinated me that nations that pride themselves on the social foundation of a democratic system run their economic system like an autocracy. This is highlighted by the recent settlement of the five-month-old writers strike and United Auto Workers strike against the automotive companies. The enormous waste associated with these strikes highlights the profound failure of capitalism to reward the true source of value creation and the high price we pay for failure to address this obvious imbalance. ... [ read more ]

This Enterprise Engagement Alliance EEA LinkedIn Live Zoom and YouTube show on Oct. 12 at pm ET brings together principles of leading business to business marketing agencies to discuss the state of marketing today and if and how it can be improved. ... [ read more ]

The shareholders of the automotive companies as well as all their stakeholders will suffer a severe blow from the current strike, belying the notion that shareholder capitalism is efficient. Here’s how mature labor-management relationships can prevent such issues in the future based in part on stakeholder management principles and insights from two recent EEA YouTube Shows on the potential future of productive labor-management relationships. ... [ read more ]

Despite the retreat of some executives and organizations from using the term ESG (environmental, social, governance) because of political pushback, this survey finds that Americans do not share the concerns. ... [ read more ]

Two experts on how to design more meaningful jobs at any level of the organization share their expertise on an Enterprise Engagement Alliance YouTube Show: The Overlooked Art and Science of Job Design. ... [ read more ]