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enterprise engagement


International Center for Enterprise Engagement Learning Is Launched at Healthcare Management Institute in Galveston, TX

Published: Aug 16, 2017

The International Center for Enterprise Engagement (ICEE) at the Healthcare Management Institute (HMI), a division of University of Texas Medical Branch (UTMB) Healthcare Systems, has launched the first executive and academic education program on Enterprise Engagement, creating the first formal certification process for ISO 10018 Standards for ... [ read more ]

MaritzCX Ranked a Top Customer Experience Tech and Research Firm

Published: Aug 16, 2017

MaritzCX recently earned the highest rank for a Customer Experience (CX) technology and research firm from the American Marketing Association in its annual Top 50 Research Firms Gold Report. MaritzCX was listed as number 12 of 50 firms, up two spots from its position last year.... [ read more ]

News Analysis: Could Engagement Investments Come From Stock Buyback Funds?

Published: Jul 17, 2017

By any objective measure, formal investments in engaging the people critical to an organization's success provides a long-term return, and more major investors know it. See ESM: "S.E.C. Petitioned to Mandate Disclosure of Human Capital Investments, Engagement." Or, consider the latest results of the EEA's Engaged Company Stock Index-up nearly 30% over the S&P 500 index since Oct. 1, 2012... [ read more ]

Harvard Prof Says Choice of Time vs. Money is Critical to Happiness

Published: Jul 10, 2017

What would you rather have: Time or money? To Ashley Whillans, Assistant Professor, Negotiations, Organizations and Markets at the Harvard Business School, the answer says a lot about what will motivate you, as well as your long-range potential for happiness. It's a simple question, she says, that should be added to every employee or customer engagement survey, because the answer is critical to understanding, in general, how to engage anyone in business or life. ... [ read more ]

News Analysis: Why ISO 10018 Is a Potential Game-Changer

Published: Jul 5, 2017

With more investors demanding that public companies invest in human capital and engagement, and the economics of engagement proven beyond logical dispute, ISO 10018 standards have the potential to shake up the marketplace for traditional engagement solutions. ... [ read more ]

Rideau Focuses on Bringing ROI to Recognition and Engagement

Published: May 31, 2017

Peter Hart, CEO of Rideau Recognition Solutions Inc., the Montreal-based international recognition company, strongly believes in the engagement movement and its potential to transform economies: "Having an ISO standard around engagement that involves recognition and other elements will be critical to organizational success."... [ read more ]

Engagement World Focuses on Emerging New Field

Published: Apr 23, 2017

More than 200 business professionals came together last week in Chicago at the Fairmont Millennium Park hotel for the 2017 Enterprise Engagement Alliance Conference and Rewards & Recognition Expo... [ read more ]

News Analysis: Why Engagement Hasnít Budged

Published: Apr 14, 2017

ISO Standards, EEA curriculum provide potential answers. It is the lack of a formal organizational approach to engagement that explains why engagement scores remain low, despite billions invested in leadership coaching, assessment and employee engagement surveys.... [ read more ]

MaritzCX Names 'CX Elite' Award Winners

Published: Apr 13, 2017

MaritzCX recently announced the winners of its 2017 CX Elite awards, recognizing excellence in customer experience strategy, execution and results. In all, 15 organizations were honored with an award this year in the following categories... [ read more ]

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