The nation’s leading research firm on customer satisfaction points to an unsustainable trend: declining customer satisfaction along with ACSI increasing profitability.... [ read more ]
A detailed study of startup founders and venture capital investors finds an interesting gap between financial concerns and positive perceptions about ESG (environmental, social, and governance) perceptions. More evidence of the impact of ESG on performance would help the field, the authors contend. ... [ read more ]
On the sixth anniversary of the Aug. 19, 2019 Business Roundtable pledge for its member companies to address the needs of all stakeholders, stakeholder capitalism has entered its third phase with a primary emphasis on value creation and impact. Here’s an updated 3.0 framework for stakeholder capitalism that addresses the confusion and unnecessary politization created when the Business Roundtable and others used the concept for public relations purposes during the early 2020s without a clear definition or roadmap for implementation.... [ read more ]
In a bid to promote concrete value creation in stakeholder engagement, the Enterprise Engagement Alliance has formed an impact council to create a transparent source of metrics organizations can use to measure the actual impact of sales and non-sales employee, customer, and channel and supply chain partner engagement strategies on an organization’s purpose, goals, objectives and values.... [ read more ]
Here is a roundup of news and research in the world of stakeholder capitalism.... [ read more ]
Here's an update on permission marketing in the world of social-media controlled distribution and AI-generated search results. ... [ read more ]
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Decades of research and experience with the implementation of total quality management explains why customers and employee engagement remain low. Engagement, like any undertaking, requires a strategic, systematic and holistic approach rarely applied in organizations today.... [ read more ]
The incentive, rewards, and recognition field has done a remarkable job developing a large library of research on the field; yet the majority of stakeholder engagement programs not only fail to reflect the many insights provided by the research, the majority of CEOs remain unconvinced of the financial and other benefits of a strategic, holistic approach to people management used daily around the world in total quality management.... [ read more ]
Many signals point toward a gradual but continued shift toward a stakeholder approach to strategic management, even though very few organizations or people actively promote its principles and almost no one has ever heard of the term. ... [ read more ]
A new book about ESG (environmental, social, governance) investing features seven chapters covering all aspects of the field, including a chapter on the convergence of social justice and value creation written by the founder of the Enterprise Engagement Alliance and an advisory board member. ... [ read more ]
An update on a 16-year journey to enhance performance through people. ... [ read more ]
A recent study by three respected professors uses a 2017 Nevada statute specifically intended to attract corporations to the state by offering greater freedom from shareholder oversight to conclude that stakeholder capitalism is a failure. In fact, the study offers proof of the dangers of unfettered shareholder capitalism as well as the flagrant use of biased research to make a false point. ... [ read more ]
This recent Enterprise Engagement Alliance YouTube show on the latest trends in channel engagement suggests that many organizations continue to overlook the best ways to optimize sales through distribution partners. Here is the state of the market from the perspective of three veterans in channel advisory services, market research, and marketing strategies and tactics.... [ read more ]
Marketing and advertising agencies know they face a mortal threat from AI, which can automate vast portions of demographic analysis, messaging, visuals, and even digital ad placements. Will they discover the almost untapped market for helping organizations enhance performance by harmonizing the interests of all their customers, sales and non-sales employees, distribution and supply chain partners and communities?... [ read more ]
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This guest contributor, Dr. Heiko Mauterer, is Board Member and Senior Partner for 4C GROUP, a Munich-based Management Consultancy serving EU organizations. He is on the working group that created and manages the ISO 30414 human capital standards and serves as an independent advisor to the new International Center for Enterprise Engagement advisory firm in Brainerd, MN. ... [ read more ]
A growing body of research demonstrates the potential alpha created by having highly engaged stakeholders can have a positive impact on financial results. ... [ read more ]
The Enterprise Engagement Alliance continues its series of YouTube shows and feature articles with veteran practitioners and educators on all aspects of engagement. All the shows are produced live, summarized in ESM or RRN feature articles and archived in the ESM library of stakeholder capitalism and enterprise engagement resources.... [ read more ]
This article explains the concept and state of strategic human resources in business today. ... [ read more ]
An academic review of over 90 academic studies over 20 years finds no support for the definition of stakeholder capitalism used by right-wing proponents. It provides strong evidence that the definitions used to oppose stakeholder capitalism were based on fabricated definitions after the Business Roundtable 2019 pronouncement supporting stakeholder capitalism principles. ... [ read more ]
An Enterprise Engagement Alliance council will focus on oversight of effective practices content and impact metrics of engagement processes. ... [ read more ]
Financial issues are not the only drivers of American views of business, according to this recent survey. ... [ read more ]
The Enterprise Engagement Alliance is strictly non-partisan but does cover politics when it affects the stakeholder capitalism movement. An ardent proponent of stakeholder capitalism principles believes embracing them could be a decisive win for Republicans. ... [ read more ]
A growing body of research demonstrates the potential alpha created by having highly engaged stakeholders can have a positive impact on financial results. ... [ read more ]
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