Newswire

MaritzCX, a leader in customer experience analytics and advisory services, co-founds the new Enterprise Engagement Advisory Network “Needs Referral” service launching Sept. 5. The goals: 1) to help educate, engage, and reward the growing number of consultants and agencies bringing complex, integrated engagement solutions to their clients and 2) to test a new crowd-sourced business referral platform for complex business-to-business solution selling in an increasingly inter-connected, networked gig economy. ... [ read more ]

Capitalism clearly isn't working for the majority of Americans: 70% say they feel blue before the work week begins, less than 40% report feeling engaged at work, customer satisfaction has remained at the same level for 10 years ago, and the majority of Americans say in polls they are dissatisfied with the current state of affairs despite record employment. ... [ read more ]

The study finds that standards apparently have a broad impact on the economy that can be measured in dollars, innovation, and competitive advantage. ... [ read more ]

HR professionals and consultants now have a new way to distinguish themselves as industry leaders through the first-ever ISO certifications for human capital management provided only by the International Center for Enterprise Engagement by the people who helped pioneer their creation. ... [ read more ]

A recently published article in Stanford University’s Closer Look series analyzes the growing trend of Environmental, Social, and Governance (ESG) investing that the Enterprise Engagement Alliance believes is a major driver of Enterprise Engagement and ISO 10018 Quality People Management and other standards. A growing database of over 17,000 companies makes it increasingly easy to track the relative scores of business, and the results aren’t pretty. ... [ read more ]

This handbook is for Brand Media Specialists seeking to unleash the power of brands for business, event and promotional gifting, as well as rewards, recognition, loyalty and fundraising. Part I is the Executive Summary, Part II provides extensive information for Brand Media practitioners and preparation for the Brand Media Specialist online certification test. ... [ read more ]

The International Center for Enterprise Engagement at TheICEE.org has announced three new initiatives now that it has assumed direction of the curriculum and certification activities from its affiliate organization, the Enterprise Engagement Alliance at TheEEA.org--which will continue to publish ESM, conduct outreach for the field, and provide advisory services for solution providers and organizations seeking to profit from engagement through its Engagement Agency unit. ... [ read more ]

Employee engagement requires a focus on creating better workplace cultures that respect the individuality of people that go beyond the role of traditional incentive and recognition programs. ... [ read more ]

Many organizations take leaders and top performers on off-sites for rewards, recognition, or corporate planning retreats. Ascent Leadership Networks believes these programs should support an ongoing leadership development process with greater benefits for all. ... [ read more ]

According to a survey of 19,000 employees worldwide, only about 16% are "ully engaged," and this percentage hasn’t changed much since 2015, meaning that 84% of workers are just "coming to work" instead of contributing all they could to their organizations. ... [ read more ]

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The EEA and ICEE have developed new customizable webinars and live on-location events to provide intensive training on Enterprise Engagement and ISO 10018 Quality People Management standards and preparation for certification.... [ read more ]

As reported in ESM, the issue of what we call Enterprise Engagement is entering the political fray. Democratic presidential candidate and entrepreneur Andrew Yang makes "human-centered capitalism" a pillar of his campaign. Note: The Enterprise Engagement Alliance is strictly non-partisan. ... [ read more ]

Supported by the CEOs of some of the world’s largest companies and investment groups, the Coalition for Inclusive Capital’s new Embankment Project provides further proof that the world is awakening to the importance of a strategic and systematic approach to engaging all stakeholders. ... [ read more ]

Despite hundreds of billions of dollars spent annually by organizations to engage employees and customers, numerous independent research studies find that neither employee nor customer engagement have improved appreciably in more than a decade. ... [ read more ]

Many organizations claim to care about people and the environment, but how do we really know, and how can we compare one organization to another? Sustainability Reports are an easy way for organizations of any size to share with their customers, employees, distribution partners, vendors, communities and shareholders the brand, vision, values and practices related to their stakeholders and the environment.... [ read more ]

Earl Hurd, Sales Manager, Says the ROI of the certification is better relationships with customers. Three account executives on the 1-800-Flowers.com corporate sales team have earned their Certified Engagement Practitioner (CEP) designation from the Enterprise Engagement Academy at EEA.tmlu.org. ... [ read more ]

ISO 10018 Quality People Management standards and Enterprise Engagement not only provide a path to more sustainable performance, but a better society as well. ... [ read more ]

While a review of the incentive companies listed on Enterprise Engagement Alliance's Directory of Enterprise Engagement services continues to show a focus on rewards and recognition, more companies like Maritz are positioning themselves to provide a broader range of solutions.... [ read more ]

After spending over a decade helping to create the first worldwide standards on human resources management, Dr. Ron B. McKinley and Lee S. Webster, founders of the ISO HR 260 standards eight years ago, will turn their attention to promoting the use of the standards they helped create in their new roles as co-founders of the International Center for Enterprise Engagement at TheICEE.org. ... [ read more ]

A CEO's Enterprise Engagement Solution-Provider Directory is the first compilation of companies that provide full-service engagement agency solutions, advisory services, and tactical support in all the key areas of engagement from leadership coaching to analytics. This directory is designed to be used with the companion article: The CEO Enterprise Engagement Toolkit, which explains what to look for in the different types of solution providers and their business models. ... [ read more ]

Few people are in a better position to reflect on the state of the engagement movement in Great Britain than John Fisher, Managing Director of the 30-year-old FMI Brand Engagement Agency and author of multiple books on engagement. ... [ read more ]

A definitive guide to all the tools, tactics and types of engagement solution-providers, offering strategic and tactical solutions for all types of organizations, audiences and applications, as well as some insights on how to select the right solution-provider for your needs and how your organization will pay for the services and measure the impact. ... [ read more ]

JUST Capital, a Goldman Sachs ETF first announced last year and covered in ESM, has created a new independent analysis of 890 public companies, with more on the way, to help investors and all stakeholders identify the organizations with the best practices related to engaging all stakeholders - employees, customers, communities, etc.- as well as minimizing negative impacts on the environment. The goal: motivate CEOs to disclose Human Capital Management practices and outlines.... [ read more ]

Learn actionable innovation tactics and strategies from executives from Google, Unilever, Siemens, Havas, Vice, Mastercard, Viacom, Barclays, Condé Nast, Pearson, Swiss Re and more in day of informative keynotes, panel sessions, and structured networking activities.... [ read more ]