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Gartner Study Recommends Connecting Voice of Customer to Voice of Employee Strategies

Published: Apr 30, 2018

Since its formation in 2008, the Enterprise Engagement Alliance has had to battle the silos between employee and customer engagement. Despite compelling research from Gallup and numerous others, as well as ISO 10018 standards that link engagement across the enterprise, most organizations have yet to embrace ways to connect customer and employee engagement strategies and tactics. ... [ read more ]

Free Engagement ROI Calculator Now Available From EEA

Published: Mar 29, 2018

This new ROI Calculator is one of four tools offered for free by the Enterprise Engagement Alliance and its Academy to help organizations seeking to implement a strategic approach to Enterprise Engagement and achieve ISO 10018 certification. ... [ read more ]

News Analysis: More Voices Call for Investment In Human Capital

Published: Feb 15, 2018

Highly respected Barrons magazine publishes a list of the "100 Most Sustainable Companies," adding more ammunition for investments in human capital; a New York Times op-ed piece argues that companies should use the proceeds from tax cuts to invest in human capital.... [ read more ]



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