Knowledge

This publication gives an account of a joint ECMT/ECAC Seminar on improving access to air travel. It treats all aspects of the issue, from information provision, to airport and aircraft access and staff training, and offers numerous suggestions for improvements in this vital area.... [ read more ]

This book addresses basic management issues applicable to almost any organization and manager. It provides a simple approach summarized as "select, direct, evaluate, and reward," but is in no way short of details. It includes extensive information on every aspect of the process, including benefits of cash and noncash awards. ... [ read more ]

This book includes checklists and worksheets designed to help managers interview, coach, and communicate with employees in a diverse workplace.... [ read more ]

Described as a "crisp, fifty-minute" book, this concise, step-by-step approach to employee motivation. The authors focus on using "respect, recognition, and rewards" to achieve positive organizational results. In a concise, quickly readable format, they address the benefits to keeping employees and keeping them happy; creating a fun, enriching and "hard-to-leave" workfplace; understanding the impact of feeling valued at work, and tapping to employee desires for personal and professional growth. ... [ read more ]

This is a great book for both beginner and the experienced passengers. A fun read that is also interesting and informative.... [ read more ]

A quick perusal of this slim guide to exercising when spatially challenged discloses a decided dependence on old-fashioned isometrics. Offers creative remedies to common air-travel maladies such as jet lag, sinus problems, and fear of flying.... [ read more ]

This book is a more in-depth work than the guide listed above. Aimed at eliminating high turnover, it uses a similar approach to assist in recruiting, retaining, and mentoring a diverse work force.... [ read more ]

Business trainers and principals of their own consulting company, the Freibergs draw from personal interviews, surveys, and extensive research in telling the story of Southwest Airlines, which has been profitable for over 23 years at a time when the airline industry has been troubled with fare wars, layoffs, and soaring operating costs. A fairly straightforward account, and several chapters end with brief summaries.... [ read more ]

Women in the Workplace is part of Irwin's Managing Diversity Series. It consists of a leader's guide and a participant's workbook aimed at improving cross-gender communication.... [ read more ]

A guide to overcoming the fear of flying. If followed, their suggestions may make flying a better experience even for experienced fliers, who will profit from tips about navigating security checkpoints with computers, maintaining correct posture to prevent backaches, and avoiding jet lag. Highly readable and well organized.... [ read more ]

A straightforward and detailed reference work to the world's most important international and regional airlines. There are various entries covering the airline's history and operational network, and the book also includes a comprehensive fleet list and photograph of the current livery. This is an important guide for spotters and aviation enthusiasts from all over the world.... [ read more ]

This book explores how gender-based differences in communication style influence the workplace effectiveness of women.... [ read more ]

Based on the business practices and history of Enterprise Rent-a-Car, this book focuses on how the company has achieved financial results by creating happy customers, successful business partnerships, and an engaged and motivated workforce. It discusses the relationship between the company's employee satisfaction, retention, and profitability, and shows how Enterprise makes and reinforces those connections. ... [ read more ]

U.S. customs and traditions from a business point of view. This book is useful for those who are conducting business, traveling for pleasure, or relocating abroad. The most complete reference series for customs and etiquette you can find.... [ read more ]

Covers body language from head to toe, with helpful illustrations. This book can save travelers abroad from getting into trouble, whether they are traveling for business or pleasure. Includes updates about the 200 most popular gestures and signals, sections covering special gestures, information to guide you through gestures country by country, and amusing anecdotes and helpful hypothetical scenarios.... [ read more ]

Illustrates many of the common gaffes, social miscues, and misunderstandings that can occur between people of different cultural backgrounds, and teaches how to avoid them. This advice can help businesspeople, teachers, neighbors, and anyone else who recognizes the value of knowing about and respecting others' cultures.... [ read more ]

Includes sections on expanding association membership internationally and reaching broader markets for conferences and trade shows. Developed in conjunction with a 1994 Smith, Bucklin study involving top executives from 54 associations.... [ read more ]

An ASAE Background Kit. Topics include cross-cultural communications.... [ read more ]

About 2,000 ISES members are listed in this directory, which is sent to 10,000 event professionals throughout the world. The 157-page directory is free to members and individuals on its mailing list.... [ read more ]

An ASAE Background Kit. Discusses cultural differences and customs.... [ read more ]

This book gives step-by-step instructions on how to produce an event. It includes checklists and names of organizations that can assist in planning an event.... [ read more ]

Describes the basic characteristics of American culture and the ways they differ from other cultures. Useful in intercultural training for Americans. The book is organized into 22 chapters that cover just about every aspect of American life, and is insightful, accurate and honest.... [ read more ]

This book is out of print, but your local library may have a copy.... [ read more ]

Offers a model for cultural adjustment and tips on how to master the process and develop adaptive strategies for cross-cultural business activities.... [ read more ]

Provides a blueprint for planning everything from a meeting for 20 managers to a gathering of 2,000 shareholders. All aspects of large meetings are covered from the initial stages of planning and setting goals, to choosing the right people, producing the agenda, scheduling, adding ‘magic’, creating feedback loops, logistics and ‘reaping the rewards’.... [ read more ]