Demystyifing CX: Moving From Talk to Action
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Conceived in the 1990s, the concept of Total Rewards represented a revolution in thinking related to compensation that to this day has not been fulfilled at many organizations, that is: a strategic, holistic approach to compensation that considers every aspect of the employee experience and his or her capabilities and potential contributions to the organization. ... [ read more ]
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The pandemic has forced global enterprises to change in ways that they were not ready for and identify new ways of working. For many organizations both large and small, wading through the pandemic is a matter of survival, but for others, the changes have been a silver-lining amidst the crisis. How have these forward-looking organizations tackled this chaotic year? How are they planning to set the global HR agenda for 2021 and beyond?... [ read more ]
In this HRchat episode, we consider how HR leaders can create impartial work practices. Our guest is Geoffrey O. Williams, Founder at GOW and former Global Head of Diversity & Inclusion at Thomson Reuters.... [ read more ]
In HRchat #201, we hear from Susan Lovegren, a progressive Human Resources Executive with a track record of reimagining workplace policies, programs, and processes to better align with the rapidly changing needs of the workforce, business and customers. Susan loves technology that simplifies work and enhances the employee experience.... [ read more ]
In this HRchat episode, Patrick Cournoyer, Chief Evangelist at Peakon, shares thoughts on ways we can better listen and respond to the needs of employees during the new normal. ... [ read more ]
In episode 190, Bruce Bolger, Co-Founder at International Center for Enterprise Engagement returns to the HRchat show to offer tips for companies looking to develop new employee engagement strategies.... [ read more ]
David Osborne returns to discuss the impact of COVID-19 on the workplace and why providing employees with wellbeing programs is vital in the new normal.... [ read more ]
In HRchat episode 166, we hear from Zahid Mubarik about HCM and how ISO Human Resources Standards could help shape the new normal of a post-Covid-19 business world.... [ read more ]
In this HRchat interview, we consider President Trump's plans to remove funding for the World Health Organization, what it will take to get us to the other side of the COVID-19 pandemic and when we can hope to get back to work... [ read more ]
Listen to this episode with Gregory F Simpson to hear his answers to the following questions: Effective employee engagement and company culture initiatives start from the top. What separates great bosses from lackluster leaders? What are some smart habits every great leader should develop?... [ read more ]
3.28 million people in the U.S. filed for unemployment last week. In the half-century that the U.S. government has tracked applications, the most applications filed in a single week had been fewer than 700,000.... [ read more ]
The KM Cookbook serves up a menu of success stories and strategies for organizations wanting to know more about Knowledge Management Standard ISO30401 whether they intend to pursue certification, or simply seek to use it as a framework to review their existing programme and strategy.... [ read more ]
Employee engagement requires a focus on creating better workplace cultures that respect the individuality of people that go beyond the role of traditional incentive and recognition programs. ... [ read more ]
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The new book from the Enterprise Engagement Alliance is designed for proud capitalists who believe that a CEO-led strategic and systematic approach to human capital management can enhance performance and create a better experience for all. ... [ read more ]
This book was written for anyone who is interested in using their knowledge more effectively to optimize operations. This knowledge can be their own, that of the teams in which they work, or the knowledge of the wider communities and teams in which they participate.... [ read more ]
Despite hundreds of billions of dollars spent annually by organizations to engage employees and customers, numerous independent research studies find that neither employee nor customer engagement have improved appreciably in more than a decade. ... [ read more ]
In Part 1 of this series on ISO 10018, ESM interviewed Dr. Ron McKinley and Lee S. Webster of the International Center for Enterprise Engagement at TheICEE.org on their progress with ISO 10018 Quality People Management. In Part 2, we offer a checklist that enables you to quickly determine how close your company may be to achieving certification. ... [ read more ]
Master a new systematic approach to achieving organizational goals through people from the organization that helped transform the quality of products made around the world. ... [ read more ]
The 10018 Guidelines on People Involvement and Competence were created by the ISO (International Organization for Standardization) Technical Committee ISO/TC 176, Quality management and quality assurance, Subcommittee SC 3, Supporting technologies. These standards are based on ... [ read more ]
The larger or more geographically spread out the organization, the greater the issues related to diversity. Beyond the regulatory and ethical obligations to recruit employees and market to customers... [ read more ]
In Part 1, of this series of articles, Michael Mazer of Mazer Telecom Advisors LLC discussed merger and acquisition (M&A) activity in the overall engagement space. In Part 2, he talks more specifically about the landscape for buyers and sellers. Mazer has 25 years of experience in mergers and acquisitions and is now heading up an M&A business affiliated with The Engagement Agency LLC. ... [ read more ]
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