In the absence of formal standards and nomenclature, organizations must contend with a continual debate over definitions and approaches, when in fact the answer to engagement lies in applying the same systematic approach that ISO 9001 did with quality. ... [ read more ]
An audit of the Encore technology confirmed that it has all the capabilities necessary to support an Enterprise Engagement approach to management and marketing and to support Annex SL and ISO 10018 quality people management standards.... [ read more ]
Over 10 years have passed since the creation of the Enterprise Engagement Alliance, and over 20 years since research began to identify the connection between customer and employee engagement. ... [ read more ]
This new ISO 10018 Technology Certification is designed to promote the development of technologies that support an enterprise-wide approach to engagement as outlined in Annex SL and ISO 10018 Quality People Management standards.... [ read more ]
The Enterprise Engagement Alliance offers a fast track training program for organizations seeking to elevate their level of expertise. ... [ read more ]
When Rob Catalano and Nadir Ebrahim started Worktango.io three years ago, they aimed to create a platform that would transform front-line leadership. What they didn’t expect was the opportunity to disrupt employee engagement surveys, explains Catalano in a recent interview.... [ read more ]
You and your organization can have input into what social and human capital disclosures might look like from public and private companies. ... [ read more ]
Since its formation in 2008, the Enterprise Engagement Alliance has had to battle the silos between employee and customer engagement. Despite compelling research from Gallup and numerous others, as well as ISO 10018 standards that link engagement across the enterprise, most organizations have yet to embrace ways to connect customer and employee engagement strategies and tactics. ... [ read more ]
The Engagement Agency has developed a new service to help both employers and solution providers profit from ISO 10018 Certification. ... [ read more ]
A Verint Systems Inc. study of 36,000 consumers finds that an increasing percentage put a premium on the human touch and organizational ethics, and that there is a rapid decline in customer loyalty, especially among Millennials. ... [ read more ]
While the evaluation stage has just begun at the Edinburgh International Conference Center (EICC), the ISO 10018 standards address the need to connect all stakeholders, says Reynaldo Guino-o, in charge of Business Excellence. ... [ read more ]
Two big announcements in the loyalty business illustrate the contrast between the old and the new. Around the same time American Express announced the closing of its multi-retailer Plenti program, Marriott announced the post-merger consolidation of its multi-brand loyalty program to the general satisfaction of all. ... [ read more ]
The concept of Enterprise Engagement and ISO 10018 quality people management standards have as much to do with sales, channel, and consumer engagement strategies as they do with employees. ... [ read more ]
An early innovator in lean manufacturing, Grace Swanson of Accumold believes that ISO 10018 has the potential to significantly enhance the value of ISO 9001 quality and other ISO standards and could one day be as widely followed. ... [ read more ]
A 154-year-old boutique engagement firm that transitioned from a focus on recognition about 10 years ago is committed to building ISO Quality People Management standards into the company’s culture and solution design. ... [ read more ]
BI Worldwide, one of the world's leading engagement firms, has purchased Bunchball, a leading gamification solution. In a company statement, Gary Hansen, BI Chief Operating Officer, says ... [ read more ]
UTMB announces that its EE Innovation Center will expand the mission of the International Center for Enterprise Engagement from managing the first ISO 10018 Quality People Management certification and helping to create other engagement standards, to formally establishing an academic and professional field and a vibrant marketplace of solution-providers. ... [ read more ]
Enterprise Engagement was selected by the AOM’s human resources faculty to be the subject of a symposium at the organization’s annual meeting attended by 10,000 educators from around the world.... [ read more ]
This new ROI Calculator is one of four tools offered for free by the Enterprise Engagement Alliance and its Academy to help organizations seeking to implement a strategic approach to Enterprise Engagement and achieve ISO 10018 certification. ... [ read more ]
The Enterprise Engagement Alliance now offers a complete suite of learning platforms, including an online training and certification program that any organization, professional or academic educator can customize to provide instruction and testing on the economics, framework, implementation process and return on investment of engagement strategies... [ read more ]
The webinar outlined the scope, economics, framework and implementation process of the new ISO 10018 Quality People Management standards, now applicable to 16 ISO standards and to any type of organization, large or small. ... [ read more ]
The new advisory service launched by HMI, co-founders of the first ISO human resources 260 standards and ISO 10018 Quality People Management certification, will help healthcare and hospitality organizations apply a formal framework to significantly improve organizational performance and stakeholder satisfaction. ... [ read more ]
The new ISO 45001 standard for occupational health and safety (OH&S) incorporates the same IS0 Annex SL management system included in ISO 9001 and now required in 16 standards that include a strategic focus on all stakeholders and a systematic approach to fostering awareness, capability, buy-in, and inspiration. ... [ read more ]
Gil Weinreich, Senior Editor at Seeking Alpha, a leading portal for financial advisors, believes engagement could be bigger than the Internet.... [ read more ]
With most business professionals having almost no formal training in Enterprise Engagement strategy design-let alone in many of the key tactics of engagement-should they seek out solution-providers who follow their direction or who challenge their assumptions? ... [ read more ]
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