If managers drive engagement, why does engagement remain so low? Research consistently identifies frontline managers as the single biggest driver of employee engagement and retention, yet engagement levels remain stubbornly low, suggesting that organizations continue to treat engagement as a soft skill rather than as a systematic management process.... [ read more ]
Research suggests that disengagement among employees and customers is not merely a morale issue—it can have measurable consequences for productivity, profitability, retention, innovation, and growth.... [ read more ]
The latest Enterprise Engagement Alliance analysis of the financials of 90 publicly held companies research using the Enterprise Engagement Index suggests that engagement, recognition, incentives, loyalty, and workplace culture professionals may have far greater influence on enterprise value than most organizations realize.... [ read more ]
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The Enterprise Engagement Alliance has create the Enterprise Engagement Index to help investors and management use easily available financial and company information to measure how well they create value through people. Although not created as a tool to predict future price performance, this mock ETF (Exchange-Traded Fund) was created to test over time whether a potential connect exists over a three-year time frame. ... [ read more ]
A new academic paper by three leading corporate governance and executive compensation scholars finds that companies pursuing both financial and societal goals may benefit from hiring executives who are personally committed to difficult-to-measure objectives such as innovation, employee engagement, customer trust, or social impact, while simultaneously providing strong financial incentives tied to business performance.... [ read more ]
New global research from Willis Towers Watson (WTW) suggests that organizations moving beyond employee engagement to focus on employee impact achieve measurably stronger business performance, including higher revenue growth, profit margins, earnings, and shareholder returns. ... [ read more ]
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A review of 23 industries using the Enterprise Engagement Index suggests that the strongest long-term opportunities increasingly belong to companies able to combine highly skilled workforces, scalable technology, recurring revenue, and extraordinary productivity.... [ read more ]
The European Commission’s latest draft revisions would sharply reduce human capital and environmental reporting burdens, narrow the companies affected by CSRD, and create a voluntary standard that limits what large companies can demand from smaller suppliers. ... [ read more ]
Across the 17-industry, 49-publicly held company studies, companies with higher EEI scores generally also produced stronger Glassdoor employee ratings and customer satisfaction scores, although the relationship was noticeably stronger in customer-facing and knowledge-based industries than in sectors driven primarily by patents, commodities, or regulation.... [ read more ]
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Why the Enterprise Engagement Alliance created a public-data framework to evaluate how organizations create value through people.... [ read more ]
A new index based on publicly available data makes it possible for management, investors, and other stakeholders to objectively evaluate how well public and private organizations convert employee, customer, and stakeholder engagement strategies into measurable financial and operational incomes. It may even point to future opportunities and risks that affect share price performance.... [ read more ]
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In the wake of the 2023 United Auto Workers (UAW) strike, an increasingly important question has emerged: Were US automakers’ extensive stock buybacks a sound use of capital compared to investing in labor conditions that might have reduced the risk of a costly strike? ... [ read more ]
A new article in MIT Sloan Management Review examines why traditional human resources structures fail to address employee well-being—and argues that performance gains depend on integrating talent, learning, and benefits into a unified system focused on how work is designed. ... [ read more ]
A review of Texas Roadhouse using the Enterprise Engagement Alliance’s “Golden Rule” stakeholder framework finds the company performing at a high level across most constituencies, particularly customers, employees, and communities. Drawing on company filings, sustainability reports, and third-party research, the analysis suggests Texas Roadhouse meets the threshold for a “Golden Rule” organization—while still facing gaps in environmental strategy and supply chain transparency. Click here for a list of all the EEA Golden Rule companies and leaders to date. ... [ read more ]
A review of 100 management consulting firms found 15 leading consulting firms that say they provide employee engagement, culture, and customer loyalty services—and a growing number highlight well-being—but only a few clearly define measurable systems or ROI frameworks. The gap between messaging and methodology remains significant, not unlike service providers in the area of incentives, rewards, and recognition. ... [ read more ]
A detailed review of about 125 companies across the global incentive, rewards, and recognition (IRR) ecosystem reveals a clear imbalance: most firms focus on recognition platforms and reward distribution, while far fewer are positioned to design engagement systems tied to measurable business outcomes. Next week: an analysis of the services of leading management consulting firms. ... [ read more ]
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