Demystyifing CX: Moving From Talk to Action

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65 major companies commit to following the new World Economic Forum Stakeholder Capital metrics...A study finds that the HR field remains largely unaware of human capital reporting...Prince Charles signs up to support the Sustainable Markets initiative, which now incorporates the people aspects of Environmental, Social, and Governance (ESG) management. ... [ read more ]
The new Enterprise Engagement Alliance 2.0 education and Knowledge Management center aims to prepare executives and managers at every level in the principles of Enterprise Engagement to address the failure of traditional leadership programs to optimize the engagement of employees and other stakeholders. ... [ read more ]
Every organization will one day need to do what companies like Micron Technology are doing today: publishing comprehensive Corporate Responsibility Reports. Based on the new US Securities & Exchange and European Union human capital disclosure requirements, the known viewpoints of incoming Biden administration officials at the Securities & Exchange Commission and Labor Department, and the pressure from ESG (Environmental, Social, and Governance)-oriented investors, employees, customers, and communities, organizations of almost every size will eventually have to publish Corporate Responsibility Reports. ... [ read more ]
Stakeholder Capitalism was developed organically by businesspeople seeking a more sustainable form of profit generation, not by politicians or academics. But there are steps government can take to accelerate the movement.... [ read more ]
A recently published report from the Conference Board argues that the time for board- and CEO-level commitment to human capital management and reporting has arrived. At the same time, a New York University study indicates that boards have only just begun to catch on and that many members lack sufficient experience in Environmental, Social, and Governance (ESG) practices. ... [ read more ]
Conceived in the 1990s, the concept of Total Rewards represented a revolution in thinking related to compensation that to this day has not been fulfilled at many organizations, that is: a strategic, holistic approach to compensation that considers every aspect of the employee experience and his or her capabilities and potential contributions to the organization. ... [ read more ]
The process of addressing the challenges of the pandemic and post-pandemic world is prompting many organizations to embark on new self-discovery journeys, reinvention paths, and the redesign of their businesses, products, and services. Many organizations are already on the way to digital transformation and transformational innovation. The time is now to address the field of Knowledge Management.... [ read more ]
Driven by the pandemic and an increasing focus on the importance of people in business, key trends established in 2020 will only accelerate in 2021. ... [ read more ]
Covid-19 is accelerating trends that were happening anyway. In no field is this truer than in loyalty. Organizations have an opportunity to take a fresh new look at the economics and benefits of their loyalty strategies to make sure they optimize results. This report addresses: 1) how loyalty is likely to evolve because of key trends being accelerated by the pandemic and the related economic crisis, and 2) based on these trends, a quick overview of best practices for the design of effective programs.... [ read more ]
The new ISO 10018 standards show an increased emphasis on the need for engaging employees and other stakeholders in the organization4s mission.... [ read more ]
One of the world's leading providers of gifting and engagement technology services offers a comprehensive solution for human resources (HR) and marketing solution providers seeking to bring gifting and engagement solutions to clients.... [ read more ]
Stock buybacks are a common way to boost investor returns but do they really provide sustainable long-term returns? This 29-month comparison, conducted at random, suggests that people-centric companies might provide more sustainable returns.... [ read more ]
A major international accounting firm calls for more education on ESG (environmental, social, governance) reporting...The World Business Council and Baker Mackenzie law firm call for more board oversight of sustainable management... [ read more ]
Michael Mazer, an advisor to the Engagement Agency M&A group, one of the first mergers and acquisition firms focused on engagement and human capital metrics, talks about why the people factor remains largely overlooked in the world of mergers and acquisitions. He believes the focus on Environment, Social, and Governance (ESG) investment and management practices and the Stakeholder Capitalism movement will create even more interest in the people factor. ... [ read more ]
A review of the first human capital S-K reports published in accordance with the new Securities & Exchange Commission disclosure requirements range from detailed to flimsy, with very little comparable information from company to company. When investors and others begin to analyze and compare the reports against the disclosure recommendations of leading attorneys, accounting firms, and the recent World Economic Forum Stakeholder Capitalism Metrics report, CEOs may find themselves facing an entirely new set of questions at meetings with investors. In most cases, these reports raise more questions than they provide answers related to actual practices and metrics. ... [ read more ]
A debate has erupted at the highest level of business and politics about a subject with no formal definition in any dictionary. The Enterprise Engagement Alliance solicited input on a definition to help clarify the debate going forward and, following a comment period, has published a formal definition to help provide a framework for more productive discussion. ... [ read more ]
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Executives around the world are getting the message from all directions: it’s time to put the focus on human management and measurement.... [ read more ]
A debate has erupted at the highest level of business and politics about a subject with no formal definition in any dictionary. The Enterprise Engagement Alliance is undertaking an effort to establish a formal definition for submission to leading dictionaries and your input is requested.... [ read more ]
Microsoft, Nvidia, Apple, Intel, and Alphabet receive the top five honors in Just Capital’s annual rankings of Stakeholder Capitalist companies. The companies are ranked based on the priorities of Americans surveyed on an ongoing basis by the Harris poll, focus groups, and online surveys, according to JUST Capital. Forbes recently held a webinar with top executives and board members from multiple companies to discuss Stakeholder Capitalism. ... [ read more ]
The 12-year-old Enterprise Engagement Alliance education and certification program focusing on connecting employee engagement and the interests of all stakeholders to organizational success now includes the latest information on Securities and Exchange Commission, World Economic Forum human capital disclosure; other sustainability standards, and return-on-investment of engagement practices. ... [ read more ]
The HR world has talked about employee engagement for over 20 years and yet employee engagement and customer satisfaction scores have not improved, according to surveys by Gallup and the American Customer Satisfaction Association. This 30-minute Zoom show focuses on how employee engagement practices can be designed to provide a clear ROI and contribute to an overall human capital management strategy.... [ read more ]
As ISO standards clearly emphasize, the best organizational results come from sensible, evidence-based decision making focused on achieving agreed-upon goals, rather than from the desire of leaders to acquire power. ... [ read more ]
Business and media skeptics have challenged the business community to demonstrate they are serious about Stakeholder Capitalism principles. In a web program publicizing the new Stakeholder Capitalism Metrics companies can use to standardize ESG (Environmental, Social, and Governance) disclosures, business leaders assert that Stakeholder Capitalism has arrived and that it’s time to focus on implementation.... [ read more ]