As reported in ESM, the issue of what we call Enterprise Engagement is entering the political fray. Democratic presidential candidate and entrepreneur Andrew Yang makes "human-centered capitalism" a pillar of his campaign. Note: The Enterprise Engagement Alliance is strictly non-partisan. ... [ read more ]
Supported by the CEOs of some of the world’s largest companies and investment groups, the Coalition for Inclusive Capital’s new Embankment Project provides further proof that the world is awakening to the importance of a strategic and systematic approach to engaging all stakeholders. ... [ read more ]
Despite hundreds of billions of dollars spent annually by organizations to engage employees and customers, numerous independent research studies find that neither employee nor customer engagement have improved appreciably in more than a decade. ... [ read more ]
Many organizations claim to care about people and the environment, but how do we really know, and how can we compare one organization to another? Sustainability Reports are an easy way for organizations of any size to share with their customers, employees, distribution partners, vendors, communities and shareholders the brand, vision, values and practices related to their stakeholders and the environment.... [ read more ]
Earl Hurd, Sales Manager, Says the ROI of the certification is better relationships with customers. Three account executives on the 1-800-Flowers.com corporate sales team have earned their Certified Engagement Practitioner (CEP) designation from the Enterprise Engagement Academy at EEA.tmlu.org. ... [ read more ]
ISO 10018 Quality People Management standards and Enterprise Engagement not only provide a path to more sustainable performance, but a better society as well. ... [ read more ]
While a review of the incentive companies listed on Enterprise Engagement Alliance's Directory of Enterprise Engagement services continues to show a focus on rewards and recognition, more companies like Maritz are positioning themselves to provide a broader range of solutions.... [ read more ]
After spending over a decade helping to create the first worldwide standards on human resources management, Dr. Ron B. McKinley and Lee S. Webster, founders of the ISO HR 260 standards eight years ago, will turn their attention to promoting the use of the standards they helped create in their new roles as co-founders of the International Center for Enterprise Engagement at TheICEE.org. ... [ read more ]
A CEO's Enterprise Engagement Solution-Provider Directory is the first compilation of companies that provide full-service engagement agency solutions, advisory services, and tactical support in all the key areas of engagement from leadership coaching to analytics. This directory is designed to be used with the companion article: The CEO Enterprise Engagement Toolkit, which explains what to look for in the different types of solution providers and their business models. ... [ read more ]
Few people are in a better position to reflect on the state of the engagement movement in Great Britain than John Fisher, Managing Director of the 30-year-old FMI Brand Engagement Agency and author of multiple books on engagement. ... [ read more ]
A definitive guide to all the tools, tactics and types of engagement solution-providers, offering strategic and tactical solutions for all types of organizations, audiences and applications, as well as some insights on how to select the right solution-provider for your needs and how your organization will pay for the services and measure the impact. ... [ read more ]
JUST Capital, a Goldman Sachs ETF first announced last year and covered in ESM, has created a new independent analysis of 890 public companies, with more on the way, to help investors and all stakeholders identify the organizations with the best practices related to engaging all stakeholders - employees, customers, communities, etc.- as well as minimizing negative impacts on the environment. The goal: motivate CEOs to disclose Human Capital Management practices and outlines.... [ read more ]
A recent report by Courtney Hamilton, David F. Larcker, Stephen A. Miles and Brian Tayan published in the Stanford Business School’s "Closer Look" series attempts to answer the question: "Where Does Human Resources Sit at the Strategy Table?" ... [ read more ]
Leading sales, marketing and management experts at the 'Frictionless Selling' and 'Enterprise Engagement in Action' events will tell a story about a new type of customer-focused organization that enables and empowers all stakeholders to more efficiently deliver the brand promise and achieve organizational goals. ... [ read more ]
Op-ed contributor David Leonhardt continues his call for CEOS to address the needs of all stakeholders. ... [ read more ]
According to Kimberly Lanier, co-founder, Xpedition is a new experience management [XM] intelligence exchange dedicated to empowering leaders at all levels to deliver a superior customer experience by breaking through silos to maximize employee, product, brand and digital experiences. ... [ read more ]
ESM readers will find the results of this recent Korn-Ferry study of no surprise, but it should be a wake up call to both boards of directors and business school educators: Most CEOs have yet to embrace the value of a strategic and systematic approach to human capital management. ... [ read more ]
The trend toward more inter-connected and aligned engagement strategies across the organization is apparent in the Petco program honored by Incentive, a leading trade publication. ... [ read more ]
The new honorary ISO 10018 citation for CEOs recognizes leaders with the courage to break the old 20th century leadership mode and embrace the importance of strategic Human Capital Management. This commitment is demonstrated by a CEO-led strategic and systematic approach to engaging all stakeholders consistent with ISO Annex SL and ISO 10018 Quality People Management standards, as well as the new ISO 34014 Human Capital disclosures. ... [ read more ]
The Sales 3.0 Conference and Enterprise Engagement Alliance are co-locating in San Francisco April 1-3 to provide the first of three education programs this year to focus on new ways to optimize sales performance by engaging the entire organization in your brand. ... [ read more ]
Business leader Bill George couldn't make it any plainer in a recent LinkedIn article: CEOs have to step up to a strategic and systematic approach to engaging all stakeholders.... [ read more ]
A recent New York Times magazine article, "America’s Professional Elite: Wealthy, Successful and Miserable," suggests that even the nation's most successful people share a general dissatisfaction with their work - yet another byproduct of the failure of enough CEOs to lead a strategic and systematic approach to engaging all stakeholders. ... [ read more ]
A new EEA eBook and printed booklet to be released in June 2019 are specifically designed to help senior management educate their CEOs on the increasing need for a strategic and systematic approach to engaging people across the enterprise. ... [ read more ]
When Sen. Elizabeth Warren introduced the Accountable Capitalism Act calling upon CEOs at companies with sales of over $1 billion to "take into account the interests of customers, employees and communities," ESM predicted this could mark the start of new public discussion about the importance of investing in people and what ESM calls Enterprise Engagement, but we didn’t think it would happen this fast. ... [ read more ]
In a recent article, "News Analysis: Enterprise Engagement Creates Big Opportunity for HR Management," ESM suggests that the emergence of Enterprise Engagement creates a unique opportunity for Human Resources to play a leadership role in overall implementation. Not so fast, suggest experts in marketing. They see the Chief Marketing Officer as the person in charge of brand engagement across the enterprise. ... [ read more ]
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